Program Description - Pellissippi State Community College

HOSPITALITY
Program Description: The Hospitality curriculum is designed to provide the skills
and knowledge necessary for graduates to succeed in the hospitality management
field. Practical applications of basic management theories and principles are
stressed. Courses incorporate work-related experiences to simulate realistic management
problems and opportunities.
The Hospitality program is directed toward three groups of students. The first group is
composed of students who currently work or desire to work in the hospitality industry who
want to develop their careers in management. The second group includes students involved
in fields outside the hospitality industry who desire new careers more suited to their personal
interests. Students in other associate’s degree programs who desire a double major
or an introduction to hospitality to complement their current major comprise the third
g r o u p .
Degree: Associate of Applied Science (A.A.S.)
Typical Job Opportunities: Organizations in the hospitality industry frequently
promote from within. This practice makes the internship portion of the curriculum a
significant asset.
Position Titles at the First Level of Hospitality:
Associate Manager. Manages shifts, operational divisions, and/or satellite units or
facilities within a larger hospitality company upon completion of the company’s
entry-level management trainee program.
C rew Leader. Provides leadership to a work team in an individual area or segment of
the hospitality company.
Small-Business Operator. Operates or owns a franchise or individual hospitality
b u s i n e s s .
Assistant Manager. Manages shifts and units with franchised or multiple-companyowned
hospitality units upon completion of management trainee duties.
Functional Assistant Manager. Manages a specialized area such as accounting, marketing,
maintenance or security within a hospitality org a n i z a t i o n .
After successfully completing the Hospitality program, the graduate will be equipped to
do the following:
I . Understand the basic principles of hospitality and apply them within the
hospitality profession
I I . Integrate hospitality with other areas in the business environment
I I I . Identify problems and use appropriate techniques to find solutions
I V. Work independently with a network of individuals and also function within
a work team
V. Demonstrate basic collegiate skills that include competencies in mathematics,
computer applications and communications
V I . Comprehend the relationship of the hospitality industry with the role of the
c o n s u m e r
V I I . Continue developing skills as needed in the hospitality field
V I I I .Qualify for entry-level management positions in the hospitality industry
Contact(s): Tom Gaddis, Program Coordinator, (865) 971-5246, tfgaddis@pstcc.edu
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