APPROVED IDP DOC 2011-16.BA PHALABORWA.pdf

C4.3 Values
Values are qualities that are considered worthwhile, they represent the municipality’s highest priorities and
deeply held driving forces. It represents how the municipality will value its customers, suppliers and
internal community and guide the people in the municipality towards the achievement of the mission and
ultimately the vision.
The values were confirmed with one addition, “Effectiveness”:
• Efficiency and effectiveness
• Accountability
• Innovation and creativity
• Professionalism and hospitality
• Transparency and fairness
• Continuous learning
• Conservation conscious
C4.4 Strategy Map
A strategy map is a picture of the strategy of the municipality. It depicts the objectives in support of the
strategy in terms of different perspectives, namely the learning and growth, institutional, the financial and
the customer perspectives. This step in strategy formulation acts as the integration of strategy and
operational planning. The following are the most important benefits of developing a strategy map:
• It offers a differentiated customer value proposition;
• It focuses on the most important institutional processes that need to be addressed;
• It combines a growth strategy as well as a productivity strategy to be sustainable;
• It creates a foundation to be innovative;
• It focuses on both the tangible as well as intangible aspects; and
• It forces change- to do things differently.
The strategy map leads to the development of scorecards at different levels that will be used as the
measurement and management tool to ensure achievement of the vision, mission and objectives of the
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