APPROVED IDP DOC 2011-16.BA PHALABORWA.pdf

No.
Priority Turn Around
Focal Area
2.3 Public Communication
systems
2.4 Complaints management
systems
April 2011 (Current
Situation/ Baseline)
Target for December
2011 (Changed
Situation)
Adoption of Public
Participation Policy
Not effective Improve the
effectiveness of the
public
communication
system
Functional but not
effective – lacks
timeous tracking of all
queries
2.5 Front Desk Interface Front Desk serve as
switchboard
Functional &
effective complaint
management system
Integrated front desk
function
Municipal
Action
Strengthen the
Communication
unit with skilled
personnel
Timeous
tracking of all
received queries
Integrate the
front desk
Unblocking Action
Needed from other
Spheres and
Agencies (e.g.
intervention or
technical support)
Process Plan
Government
Communicators
Forum to be
relevant to
supporting
municipal needs
District-wide
complaint
management
system to be
established as per
D-IGF resolution
Human
Resource
allocated
1 BPM
2011/ 12
MTEF
0 BPM
2011/ 12
MTEF
None 1 BPM
2011/ 12
223
Budget
Allocated Projected