REQUEST FOR PROPOSALS RFP NUMBER: 0A1031 DATE ISSUED

SUPPLEMENT ELEVEN
WORKFLOW PROCESSES WITHIN THE AGENCY
The State of Ohio has 218 CSC and DR sites that serve the public for the issuance of
licenses/ID’s and vehicle registrations. The agencies are responsible for verifying the documents
presented to them for their validity before anything is issued to a customer. For the purpose of
this RFP we will focus on the process of issuing driver licenses and State identification cards.
There are several steps in issuing a DL or ID card to a customer:
1. The clerk asks for identity documents. In order to obtain any Ohio driver's license,
commercial driver's license (CDL), identification (ID) card or duplicate of any of these items,
the customer, and any co-signer for a minor applicant must present a primary and a
secondary document satisfactory to prove both: (1) Name and Date of Birth and (2) Social
Security Number (SSN), if new applicant and if ever assigned. In the event of a renewal for
DL or ID, two (2) forms of identification will not be required. (Ohio Administrative Code
Sections 4501:1-1-19, 21, 22). Additionally, non-U.S. citizens are required to provide proof of
legal presence before an Ohio driver's license or identification card can be issued. The clerk
examines the documents for their authenticity. The clerk proceeds to ask the customer
questions regarding their name, date of birth, address and other vital information to qualify
the customer for the issuance of the license or ID.
2. The clerk begins to put customer information into the BASS, an in-house web-based
application to query existing DL/SSN info, update address info, etc.
3. If the customer is trying to obtain a driver license, they are required to take a vision test to
determine if they should have any restrictions on their license. Test scores are put into
BASS.
4. The clerk collects the license fee from the customer and records the sale in BASS.
5. The customer and clerk move to the camera workstation. The customer sits in front of the
camera. The clerk signs into the camera workstation, which runs a client-side image-capture
component of BASS. The customer’s image is captured for the issuance and stored
temporarily on the thin client workstation.
6. The customer signs their name on an electronic signature capture device (signature pad)
which is also stored temporarily on the thin client workstation. The clerk captures the
signature and brings up on the screen a snapshot of what the license will look like when it is
printed.
7. The clerk instructs BASS to print the DL/ID. BASS stores the DL/ID image on the image
server and it prints immediately to the DL/ID printer while the customer waits. The images
that were stored temporarily on the thin client workstation are deleted.
8. The clerk issues the DL/ID to the customer, and both verify that it is correct.