REQUEST FOR PROPOSALS RFP NUMBER: 0A1031 DATE ISSUED

5. List of training materials, user manuals and samples.
B. Administrative Staff (DTS & in-house Field Operations staff) must receive sufficient system
management and operations training to provide daily operational proficiency. Training shall be
conducted by the Contractor at the ODPS Headquarters facility and shall include, but not be limited
to, the following:
1. Equipment/software driver information and operation.
2. DL/ID solution operation.
3. DL/ID solution maintenance.
4. Troubleshooting and monitoring.
5. Preventive maintenance tasks (i.e. cleaning).
6. Reporting.
For each type of administrative training, the proposed training plans must include:
1. Method of training.
2. Length of training (estimate number of hours for each type of employee).
3. Facility requirements for training.
4. Detailed outline and description of each training session.
5. List of training materials, user manuals and samples.
C. The Contractor must provide a detailed technical training plan for the Information Technology Office
(IT). Technical training shall be conducted by the Contractor at the ODPS Headquarters facility and
shall include, but not be limited to:
1. Routine Information Technology management tasks.
2. DL/ID solution operation, as well as an overview of the system hardware and software driver
products architecture and connectivity, hardware component and system installation, hardware
and software driver products problem diagnosis and resolution, software driver products
distribution, etc.
3. DL/ID solution maintenance.
4. System integration and development.
5. Troubleshooting and monitoring.
The proposed technical training plan must include:
1. Method of training.
2. Length of training (estimate number of hours for each type of employee).
3. Facility requirements for training.
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