REQUEST FOR PROPOSALS RFP NUMBER: 0A1031 DATE ISSUED

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SUPPLEMENT ELEVEN WORKFLOW PROCESSES WITHIN THE AGENCY The State of Ohio has 218 CSC and DR sites that serve the public for the issuance of licenses/ID’s and vehicle registrations. The agencies are responsible for verifying the documents presented to them for their validity before anything is issued to a customer. For the purpose of this <strong>RFP</strong> we will focus on the process of issuing driver licenses and State identification cards. There are several steps in issuing a DL or ID card to a customer: 1. The clerk asks for identity documents. In order to obtain any Ohio driver's license, commercial driver's license (CDL), identification (ID) card or duplicate of any of these items, the customer, and any co-signer for a minor applicant must present a primary and a secondary document satisfactory to prove both: (1) Name and Date of Birth and (2) Social Security Number (SSN), if new applicant and if ever assigned. In the event of a renewal for DL or ID, two (2) forms of identification will not be required. (Ohio Administrative Code Sections 4501:1-1-19, 21, 22). Additionally, non-U.S. citizens are required to provide proof of legal presence before an Ohio driver's license or identification card can be issued. The clerk examines the documents for their authenticity. The clerk proceeds to ask the customer questions regarding their name, date of birth, address and other vital information to qualify the customer for the issuance of the license or ID. 2. The clerk begins to put customer information into the BASS, an in-house web-based application to query existing DL/SSN info, update address info, etc. 3. If the customer is trying to obtain a driver license, they are required to take a vision test to determine if they should have any restrictions on their license. Test scores are put into BASS. 4. The clerk collects the license fee from the customer and records the sale in BASS. 5. The customer and clerk move to the camera workstation. The customer sits in front of the camera. The clerk signs into the camera workstation, which runs a client-side image-capture component of BASS. The customer’s image is captured for the issuance and stored temporarily on the thin client workstation. 6. The customer signs their name on an electronic signature capture device (signature pad) which is also stored temporarily on the thin client workstation. The clerk captures the signature and brings up on the screen a snapshot of what the license will look like when it is printed. 7. The clerk instructs BASS to print the DL/ID. BASS stores the DL/ID image on the image server and it prints immediately to the DL/ID printer while the customer waits. The images that were stored temporarily on the thin client workstation are deleted. 8. The clerk issues the DL/ID to the customer, and both verify that it is correct.
AAMVA AC Power AIMS SUPPLEMENT TWELVE GLOSSARY American Association of Motor Vehicle Administrators. Alternating Electrical Current. Asset Inventory Management System. Alpha Test Initial test of proposed system under it laboratory conditions to determine compatibility between hardware components and software driver interface. ANSI API Bar Code American National Standards Institute. Application Programming Interface. Machine readable representation of stored information. BASS The Business Application Services System is a window’s based intranet program that allows web based operations for all business functions within the Deputy Registrar agencies Beta Test Release to selected users test system under actual conditions to resolve and correct any issues and bugs under near actual conditions. Contractor The individual with the authority and responsibility for delivering the documented project requirements on time and within budget. The Contractor will be selected through a competitive selection process, using this document as the basis for the evaluation. CRC CSC DL DR DTS DC Power Decibel Downtime Ethernet F.O.B. Card Review Committee. Customer Service Center. Driver License. Deputy Registrar. Deputy and Title Services (BMV). Direct Current (non-alternating). Unit used to measure sound volume. The period of time the system or component is inoperable. Standardized computer networking component for local area networks. Free or Freight on Board. Gray Scale Continuous tone image with only one component. Has sharper defined edges than Binary and is made suitable for signatures. Guilloche pattern Fine line background. GIF Graphic Interchange Format in one of two most common file formats for graphic images. ID Card ICS ICW ISO IEC IT Identification Card. Image Capture Solution. Image Capture Workstation. International Standards Organization. International Electromechanical Commission. Information Technology Department (Ohio Department of Public Safety).
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REQUEST FOR PROPOSALS RFP NUMBER: 0
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Emergency Medical Services (EMS), H
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not providing the quality and relia
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Location State Fair (temporary agen
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PART TWO: STRUCTURE OF THIS RFP Org
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a.m. This will be followed by a sec
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The State may reject any Proposal i
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During the technical evaluation, th
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Additional Demonstration Criteria M
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• Clarify its Proposal and ensure
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From the opening of the Proposals t
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ATTACHMENT ONE: EVALUATION CRITERIA
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Scored Criteria Weight Proposed can
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D. To accomplish the implementation
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the information, camera image, and
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F. Upon completion and approval of
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Each DL/ID card must be of such mat
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9. Thermochromatic - Ink that exhib
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15. Retro reflective device - Optic
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A. The Contractor’s DL/ID card so
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ehalf of the State. Excessive downt
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A. The Contractor must deliver a di
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Counter Camera Mounting Base: The c
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2. Performs successfully in accorda
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measurements of performance against
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5. List of training materials, user
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5. Development and maintenance of a
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9. Clarification and distribution o
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• Maintain a site log that detail
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maintenance and technical support r
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Background Check. Upon Contract awa
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Transition Period Plan Staffing Pla
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Profile Summary Forms for the candi
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Resumes for key project participant
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• The offeror must describe its p
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2. The plan for training the propos
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The offeror shall describe its prop
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ATTACHMENT FOUR: GENERAL TERMS AND
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In making any reimbursable expendit
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must designate the State of Ohio as
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any of its obligations three times.
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After the installation is complete,
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The Contractor will not incorporate
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other contracts or employment relat
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period. If the Work Representative
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Injunctive Relief. Nothing in this
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ATTACHMENT SIX OFFEROR CERTIFICATIO
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Please provide the following inform
Page 97 and 98: ATTACHMENT EIGHT PERSONNEL PROFILE
Page 99 and 100: Candidate’s Name: Client Company:
Page 101 and 102: Candidate’s Name: ATTACHMENT EIGH
Page 111 and 112: ATTACHMENT NINE COST SUMMARY Note:
Page 113 and 114: Table D Components and Security Fea
Page 115 and 116: ATTACHMENT NINE COST SUMMARY CONTRA
Page 117: SUPPLEMENT 1 W-9 FORM
Page 121 and 122: Consultants without an ODPS employe
Page 123 and 124: SUPPLEMENT THREE Detail of how the
Page 125 and 126: AGENCY NO. CITY SITE ADDRESS DAYS/H
Page 131 and 132: SUPPLEMENT SIX DL/ID Sales by DR/CS
Page 133 and 134: AGENCY DISTRICT DL ID TOTAL AGENCY
Page 135 and 136: AGENCY DISTRICT DL ID TOTAL AGENCY
Page 137 and 138: SUPPLEMENT EIGHT FACILITY ACCESS RE
Page 139 and 140: Under 15 Moped Only Temporary Licen
Page 141 and 142: Under 21 Driver’s License (DL) Un
Page 143 and 144: Over 21 Horizontal Driver’s Licen
Page 145 and 146: Over 21 Temporary License (Temp) Ov
Page 147: SUPPLEMENT TEN BMV DRIVER LICENSE T
Page 151 and 152: RFP Request For Proposal GLOSSARY S
Page 153 and 154: SUPPLEMENT FOURTEEN DL/ID ZONES
Page 155 and 156: DIST. NO. AGENCY NO. CONTRACT EXPIR
Page 161 and 162: SUPPLEMENT SEVENTEEN Consumables Re
Page 163 and 164: PROPOSAL SECTION/PAGE REQUIREMENT T
Page 165 and 166: PROPOSAL SECTION/PAGE REQUIREMENT C
Page 167 and 168: PROPOSAL SECTION/PAGE Time Commitme
Page 169 and 170: D AGY # # COUNTY CITY DR NAME DR AD
Page 171 and 172: D # AGY # COUNTY CITY DR NAME DR AD
Page 177: SUPPLEMENTAL INFORMATION TRAILER Th
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REQUEST FOR PROPOSALS RFP NUMBER: 0A1031 DATE ISSUED

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