REQUEST FOR PROPOSALS RFP NUMBER: 0A1031 DATE ISSUED

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Class Annual Transactions Number of Agencies 7 90,001 – 120,000 30 8 120,001 – 150,000 5 Total 219 The DL/ID system interfaces with Business Application Services System (BASS). BASS is an in-house developed web-based computer system used by the BMV’s DRs to issue DL and ID cards and Vehicle Registrations (VR). The multi-server system interfaces with many other ODPS systems for supporting services, as well as three AAMVA systems for national driver and SSN information. It was built using Microsoft web-based (.NET) technologies and implemented at the 218 CSC and DR’s in the 3rd and 4th Quarter of 2005. The main goal of BASS was to provide a system that was user-friendly, while streamlining the DL and ID Cards and VR processes for over 15 million transactions annually. The system interfaces real-time to the DL/ID and VR mainframe systems and also handles all point-of-sale (POS) functionality. BASS provides bank deposit information, updates a central deposit system and includes numerous other services offered by the DRs (e.g. Driver Record Abstracts, Special Plates, Salvage Title Inspection Receipts, CDL Test Receipts, Motorcoach Bus Inspections, Driver Images, Print on Demand VR Stickers and a many other POS items). The reliability and quality of the current DL/ID issuance system has impacted customer service and affected the CSC and DR businesses. DL/ID system failures may be the result of the following: 1) Atlantek Zebra P620 printer. Each DR and CSC is equipped with one DL/ID printer. If the printer is not functioning, the DR/CSC cannot produce a DL or ID. The procedure to fix the license printer is a call to Deputy and Title Service (DTS) to report the problem. DTS opens a trouble ticket, and informs the repair company, so a technician can be dispatched to the agency. The agency can only issue vehicle registrations to customers, while the agency waits for its license printer to be repaired. During the period January 1, 2007 through October 18, 2007, 1,785 repair issues were recorded of which approximately 40% were recurring problems with the flip station and laminate station. Some of these issues are flip station jamming, card not flipping, card stuck in laminate station, color ribbon and cleaning tape sticking together, ribbon not advancing properly, laminate melting due to the heating element overheating as is the problem with cards melting, cards warped prior to loading machine and warping due to excess heat when stuck in laminate station, color ribbons and laminate tapes not rolled properly, consumable supplies (e.g. cards and laminate for states other than Ohio, ribbons not wound properly, etc.) 2) Logitech QuickCam Pro 4000 web camera. The quality of the photographs is very poor and not acceptable. This camera does not have a flash which makes the quality of the photographs inconsistent. If the camera malfunctions the agency is not able to issue a DL or ID. The agency calls DTS and the problem is forwarded to the District office for disposition. The District office maintains extra cameras for this situation. A staff member takes a new camera to the agency and replaces the malfunctioning camera. 3) Interlink Electronics ePad-ink signature pad. When this device fails to function, the DR/CSC cannot issue a DL or ID. The agency places a call to DTS and the problem is forwarded to the District office for disposition. The District office maintains extra signature pads for this situation. A staff member takes a replacement signature pad to the agency and replaces the malfunctioning signature pad. The current signature pads have a high rate of malfunctioning. DTS sends an average of 25 signature pads to the manufacturer each month for repair. This means that on an average 25 agencies each month are unable to issue a license or ID until their signature pad is replaced. Operational Processes That May Not Be Changed. Due to the requirements mandated for the ODPS to produce a DL/ID, the State cannot change the procedure of capturing an image, signature, or recording the customer’s information in the system. Operational Processes That Can Be Changed. The overall goal of this RFP is to provide quality equipment to the 218 CSC and DR sites and produce a quality DL/ID product. The current equipment is Page 4 of 115
not providing the quality and reliability required. The State intends to achieve this by adding redundant printers. The agencies will benefit by being able to continue issuing DL/IDs, if one of the printers malfunctions. The improved customer service would be seen immediately. The current camera needs to be changed to increase the quality of the photos captured. The lighting at each agency is different. Lighting inconsistency is thought to be one of the causes of the images not capturing the true color of the subject and the backdrop. The agencies need to have a camera with a dedicated flash to eliminate the discrepancies in lighting. The mega pixels of the camera must be a minimum of 4.0 to a maximum of 6.2. The signature capture device used was not designed to handle the current transaction volumes. The ODPS requires a device that is industrial strength, reliable and can function at the transaction volumes indicated in this RFP to better serve the customer. Analysis of work volume requirements. In 2006, the State of Ohio issued 3,160,835 DL’s and 407,920 ID’s. In order for the DRs and CSCs to function, they need to use equipment that can handle the volume of transactions they process. The citizens of this state should not be turned away due to equipment malfunctions. The Contractor’s solution must provide the agencies with the tools to serve the citizens of Ohio in an efficient manner. Objectives. The State has the following objectives that it wants the Work to fulfill, and it will be the Contractor’s obligation to ensure that the Work meets these objectives: 1. Provide a reliable DL/ID production system. • Incorporate redundancy of equipment into the system to offset breakdowns and minimize the business interruption of the DL/ID issuance. • To achieve a higher level of customer service, a standard of 99.5% uptime per location per week is required. • Replacement equipment must be new. The replacement models must be greater than or equal to the current hardware model for items that cannot be repaired on site. Refurbished equipment will not be accepted. 2. Provide a high quality and durable DL/ID card. • Eliminate the fading problem with the photo and print on the card. • Capture a crisp and clear photo. • Have a minimum four-year life span. 3. Enhance the efficiency of the DR and CSC operations regarding DL/ID issuance through the use of new technology. • Ensure all software components of the system are compatible and integrate with the ODPS BASS DL/ID issuing software. 4. Upon award, the new equipment is to be installed, tested and accepted. Once the new equipment is accepted, the existing state-owned obsolete equipment is to be removed and transported to the Alum Creek Facility (ACF) by the Contractor. 5. Provide a transition period prior to Contract termination or expiration. Overview of the Work's Scope. The scope of the Work is provided in Attachment Two of this RFP. This section only gives a summary of the Work. If there is any inconsistency between this summary and the attachment's description of the Work, the attachment will govern. The Contractor is required to provide a completely operational system, with the exception of DL/ID issuing software, for producing DL and ID Cards. Page 5 of 115
Page 1 and 2: REQUEST FOR PROPOSALS RFP NUMBER: 0
Page 3: Emergency Medical Services (EMS), H
Page 7 and 8: Location State Fair (temporary agen
Page 9 and 10: PART TWO: STRUCTURE OF THIS RFP Org
Page 11 and 12: a.m. This will be followed by a sec
Page 13 and 14: The State may reject any Proposal i
Page 15 and 16: During the technical evaluation, th
Page 17 and 18: Additional Demonstration Criteria M
Page 19 and 20: • Clarify its Proposal and ensure
Page 21 and 22: From the opening of the Proposals t
Page 23 and 24: ATTACHMENT ONE: EVALUATION CRITERIA
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Page 27 and 28: D. To accomplish the implementation
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Page 33 and 34: Each DL/ID card must be of such mat
Page 35 and 36: 9. Thermochromatic - Ink that exhib
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Page 41 and 42: ehalf of the State. Excessive downt
Page 43 and 44: A. The Contractor must deliver a di
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Page 47 and 48: 2. Performs successfully in accorda
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Page 51 and 52: 5. List of training materials, user
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9. Clarification and distribution o
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• Maintain a site log that detail
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maintenance and technical support r
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Background Check. Upon Contract awa
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Transition Period Plan Staffing Pla
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Profile Summary Forms for the candi
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Resumes for key project participant
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• The offeror must describe its p
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2. The plan for training the propos
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The offeror shall describe its prop
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ATTACHMENT FOUR: GENERAL TERMS AND
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In making any reimbursable expendit
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must designate the State of Ohio as
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any of its obligations three times.
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After the installation is complete,
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The Contractor will not incorporate
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other contracts or employment relat
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period. If the Work Representative
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Injunctive Relief. Nothing in this
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ATTACHMENT SIX OFFEROR CERTIFICATIO
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Please provide the following inform
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ATTACHMENT EIGHT PERSONNEL PROFILE
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Candidate’s Name: Client Company:
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Candidate’s Name: ATTACHMENT EIGH
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ATTACHMENT NINE COST SUMMARY Note:
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Table D Components and Security Fea
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ATTACHMENT NINE COST SUMMARY CONTRA
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SUPPLEMENT 1 W-9 FORM
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Consultants without an ODPS employe
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SUPPLEMENT THREE Detail of how the
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AGENCY NO. CITY SITE ADDRESS DAYS/H
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SUPPLEMENT SIX DL/ID Sales by DR/CS
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AGENCY DISTRICT DL ID TOTAL AGENCY
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AGENCY DISTRICT DL ID TOTAL AGENCY
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SUPPLEMENT EIGHT FACILITY ACCESS RE
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Under 15 Moped Only Temporary Licen
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Under 21 Driver’s License (DL) Un
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Over 21 Horizontal Driver’s Licen
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Over 21 Temporary License (Temp) Ov
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SUPPLEMENT TEN BMV DRIVER LICENSE T
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AAMVA AC Power AIMS SUPPLEMENT TWEL
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RFP Request For Proposal GLOSSARY S
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SUPPLEMENT FOURTEEN DL/ID ZONES
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DIST. NO. AGENCY NO. CONTRACT EXPIR
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SUPPLEMENT SEVENTEEN Consumables Re
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PROPOSAL SECTION/PAGE REQUIREMENT T
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PROPOSAL SECTION/PAGE REQUIREMENT C
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PROPOSAL SECTION/PAGE Time Commitme
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D AGY # # COUNTY CITY DR NAME DR AD
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D # AGY # COUNTY CITY DR NAME DR AD
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SUPPLEMENTAL INFORMATION TRAILER Th
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REQUEST FOR PROPOSALS RFP NUMBER: 0A1031 DATE ISSUED

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