REQUEST FOR PROPOSALS RFP NUMBER: 0A1031 DATE ISSUED

SUPPLEMENT SEVENTEEN
Consumables Replenishment Process
1. ODPS will provide the Contractor a report that shows the average DL/ID sales for each
agency over the last 12 month period. The Contractor is responsible for maintaining a 120
day (4-month) supply of consumables required for operation based upon estimated usage for
each CSC and DR location.
2. On or about the 4 th Tuesday of each month, all DRs call or e-mail the Consignment Inventory
Section and provide the current inventory level for all consumables for their respective office.
3. The Consignment Inventory Section sends the current inventory level for each CSC and DR
location to the Contractor. The Contractor is responsible for determining replenishment
needs based upon the difference in the required inventory level and the current inventory
level.
4. The Contractor shall have all replenishment orders ready to ship within the first two (2) ODPS
business days of each month.
5. The Contractor must perform Quality Assurance and Quality Control standards to ensure
consumables shipped are accurate
6. Replenishment orders must be completely shipped and received by the CSC and DR office
within the first five (5) business days of each month.
A. If defective consumables are discovered at the agencies, a call is placed to the DTS help
desk.
B. The DTS help desk will report the defective consumables to the Contractors help desk.
1. If the potentially defective consumables have resulted in the CSC or DR to be nonoperable:
a. The Contractors help desk must dispatch a technician to the agency to review the
consumable in question. The technician must have a supply of good
consumables to replace the consumables in question to minimize down-time.
1. If cards are found to be defective a “Field Failure Form” will be filled out and
faxed via e-fax to the Contractor to have the cards replaced. The e-fax will
also be sent to Field Operations for review.
2. If any other consumable is found to be defective the Contractor must replace
the consumable with non-defective consumables to ensure continuity of
operations.
2. If the potentially defective consumables have not resulted in the CSC or DR to be
non-operable, the defective consumables will be handled on a case by case basis.
a. The Contractor may dispatch a technician to review and replace the consumable
in question and an e-fax will be sent to the Contractor and Field Operations; or
b. Send replacement consumables to the CSC or DR location. A return call tags will
be issued by the Contractor to the respective agency to have the defective
consumable returned.
7. Field Operations shall have access to view the Contractors web based ticketing system. The
system shall note all current open and closed calls placed with the Contractor’s help desk.