REQUEST FOR PROPOSALS RFP NUMBER: 0A1031 DATE ISSUED

measurements of performance against the manufacturer specifications at any time during this
period.
3. Demonstrates ease of operation.
4. Operates effectively and efficiently, without equipment, component, or software driver
failures, for a sustained period of 30 consecutive calendar days, or less at ODPS’ option,
during which the DL/ID solution performs at an effectiveness level of 99.5% uptime per
location per week.
5. Demonstrates problem-free interfaces to the ODPS BASS DL/ID issuing application.
6. Produces acceptable DL/ID cards that meet the specified security and durability criteria.
D. The Contractor must, in order to achieve Final System Acceptance, demonstrate its ability to
provide adequate service and maintenance of the DL/ID solution statewide throughout the entire
Final System Acceptance period.
E. In order to achieve Final System Acceptance, any and all equipment provided pursuant to this
RFP (including all addenda and any resulting Contract), and the DL/ID solution as a whole, must,
to the satisfaction of the ODPS, conform to all specifications published or provided by the
Contractor or manufacturer, including but not limited to, physical characteristics, operating
characteristics, space requirements, power requirements, performance requirements, and
maintenance.
F. In order to achieve Final System Acceptance, any and all software drivers, including but not
limited to any customizations thereto, shall, to the satisfaction of the ODPS, conform to all
specifications published or provided by the Contractor or developer in all respects, including, but
not limited to, operating performance and interfacing with the ODPS systems.
G. If the DL/ID solutions does not meet or sustain performance at an effectiveness level of 99.5%
uptime per location per week and meet all of the other criteria set forth in this requirement and
any other criteria determined by the ODPS, during the 30 consecutive calendar days of the Final
System Acceptance period, the Final System Acceptance period may continue at ODPS’ sole
discretion, on a day-to-day basis until the DL/ID solution, in ODPS’ sole judgment, meets all such
criteria for 30 consecutive calendar days, or less at ODPS’ option.
Performance Level
A. All components of the DL/ID solution (including all equipment and software drivers) shall be
capable of continuous operation. It is the expectation that the operational up-time be 99.5%
uptime per location per week.
B. The ODPS will be entitled to direct damages from the Contractor if any component of the DL/ID
solution under current maintenance becomes inoperable for a period of more than 6 ODPS
business hours. The compensation will be calculated by the ODPS based on a combination of
factors (including, but not limited to the ODPS operating expenses and costs for implementing
work-around solutions for each hour over the 6 ODPS business hour limit). The period of
inoperability shall commence when the ODPS reports the malfunction to the Contractor at its
designated contact point, and shall end when the malfunctioning component(s) becomes
available for operational use.
C. The Contractor must provide a new replacement, at no cost to the ODPS, of any DL/ID solution
or system component, at the ODPS’ sole discretion, if any DL/ID solution component remains
inoperable for more than twenty-four consecutive ODPS business hours.
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