REQUEST FOR PROPOSALS RFP NUMBER: 0A1031 DATE ISSUED

9. Clarification and distribution of organizational goals.
10. Prioritization of project activities.
2. A System Integrator and Developer working in conjunction with the ODPS IT team to develop
and integrate the interface between the software driver for the system as provided by the
offeror and the ODPS BASS System.
3. Technical (IT) and support staff necessary to complete all tasks on schedule and satisfy the
requirements of this project. The Contractor’s technical IT and support staff must be on call
throughout the duration of the project and be ready to address problems immediately until
Final System Acceptance has been achieved.
The Contractor must provide an appropriate level of staff on-site at each location during the
deployment period to include:
1. Five (5) installation teams for the statewide deployment.
2. Installation staff on-site at each location for installation activities and at agency opening
for a minimum of three (3) hours or until problems are resolved and agency is
operational.
3. Staff fully knowledgeable of the operation of the system to perform training and system
monitoring for the first full day of operation at each site.
Operational Staff. Once Final System Acceptance has been achieved, the Contractor shall make
available an appropriate level, quantity and quality of staff to support all requirements of this RFP,
including ongoing operations of the DL/ID solution and services required throughout the term of the
Contract. The Contractor must provide support staffing that minimally includes:
1. An account/contract manager and primary point of contact for system changes,
enhancements, resolution of ongoing problems, etc. and a maintenance manager and
primary point of contact for remedial and preventive maintenance support. These individuals
must attend periodic Contract and service review meetings (i.e. Card Review Committee
meetings, as determined and scheduled by the ODPS), on-site at the ODPS Headquarters
along with representatives of the ODPS, to review service calls, open system related
maintenance issues, service levels, performance, and Contract issues.
2. All necessary hardware, software driver products, communications, and design/development
specialists for ongoing support, changes, and system enhancements as needed.
Project Plan. The Contractor must maintain its Project Plan, including the three stages of activity: Alpha,
Beta/Pilot, and Statewide Deployment as detailed elsewhere in this RFP.
• The Contractor must maintain and perform all tasks in accordance with its proposed Project Plan
Methodology.
• The Contractor shall perform all related project management tasks and activities including, but not
limited to:
1. Establishing and administering controls to ensure that the quality of deliverables are
acceptable to the ODPS;
2. Updating the detailed project work plan and schedule on a weekly basis and delivering it to
the ODPS project manager;
3. Monitoring project activities to ensure that project schedules are met;
Page 55 of 115