REQUEST FOR PROPOSALS RFP NUMBER: 0A1031 DATE ISSUED

new equipment by the Contractor at no charge to the ODPS in order to
restore services and bring the system to an operational state.
8. Preventive Maintenance. The Contractor shall provide the necessary preventive
maintenance, required testing and inspection, calibration, and other work necessary to
maintain the equipment in good working order and complete operational condition for the
duration of the Contract and the subsequent transition period.
Preventive maintenance work must be scheduled to minimize impact to normal business
operations at each location. Preventive maintenance must be performed at a time
mutually agreed to by the ODPS and the Contractor.
The preventative maintenance will minimally occur once per year and in accordance with
OEM maintenance specifications. At this time, the Contractor’s personnel will provide
preventative maintenance on all Contractor supplied equipment (i.e. printers, cameras,
flash, signature pads, etc.) and a quality control check on consumables in inventory.
The Contractor must perform a quality control check on each shipment, prior to leaving
the warehouse, to verify the consumables shipped are the correct items and not
defective.
Principal Period of Maintenance. Maintenance must be accomplished within the Principal Period of
Maintenance hours which are from 7:00 a.m. to 8:00 p.m., Monday through Saturday, excluding State
Holidays. The Contractor’s maintenance department will schedule the preplanned maintenance with
the DR. Maintenance on an emergency basis may be scheduled with the DR to be performed after
hours weekdays and Saturday.
Single Point of Notification. The Contractor shall provide a single point of notification and backup
contact for all maintenance during the hours of the Principal Period of Maintenance. The Contractor
shall provide a toll free telephone number and an e-mail address for the purpose of contacting the
Contractor’s designated call center or help center.
The Contractor’s Fee Structure. The Contract award will be for a not-to-exceed fixed price, payable on
a price per transaction basis.
Payment to the Contractor shall not commence until the Alpha testing and the Beta testing have both
been completed successfully. The payment shall be based on the number of correct DL/ID Cards issued
to the public per transaction fee. Public Safety shall be invoiced at the end of each month. A twenty-five
percent (25%) payment hold back of the monthly billing amount submitted by the Contractor shall be
retained by Public Safety until the Final System Acceptance requirements are met.
Public Safety reserves the right to hold all payments, due the Contractor, if the 99.5% uptime per location
per week performance level is not met statewide or more than two (2) remedial maintenance visits, for a
DR, for the same problem occur during thirty (30) calendar day period.
Reimbursable Expenses. None
Bill to Address.
ODPS
ATTN: Fiscal Services
PO Box 16520
Columbus, OH 43216-6520
Page 60 of 115