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REQUEST FOR PROPOSALS RFP NUMBER: 0A1031 DATE ISSUED

REQUEST FOR PROPOSALS RFP NUMBER: 0A1031 DATE ISSUED

REQUEST FOR PROPOSALS RFP NUMBER: 0A1031 DATE ISSUED

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PROPOSAL<br />

SECTION/PAGE<br />

REQUIREMENT<br />

Certification data and/or industry-recognized independent<br />

user ratings on all equipment being proposed, if available<br />

The method the offeror proposes to use to coordinate<br />

maintenance visits<br />

Remedial/Emergency Maintenance<br />

Preventative Maintenance<br />

Principal Period of Maintenance<br />

Toll-Free Telephone Support Plan<br />

Single Point of Notification<br />

Web Tracking and Reports<br />

Backup and Recovery Plan<br />

Transition Period Plan<br />

Staffing Plan<br />

A detailed staffing plan outlining the proposed staffing required to<br />

support the requirements of this <strong>RFP</strong> (including operational staff)<br />

throughout the project and over the term of the Contract and any<br />

transition periods<br />

A contingency plan<br />

The number of people onsite at the State location at any given time<br />

The number and duration of staff<br />

The proposed staffing levels working on-site at the ODPS during<br />

each of the project phases<br />

The specific skills and expertise that the individuals bring to the<br />

project<br />

All subcontractors that the offeror plans to use during the project,<br />

including the scope of their work and their qualifications<br />

The plan for addressing skills and services that are not provided in<br />

this base staffing assignment, and the plans for assigning such<br />

staff, how quickly the staff can be provided, and what procedures<br />

must be followed by the ODPS and the offeror’s project manager in<br />

acquiring such additional staff<br />

An account/contract manager<br />

primary point of contact for system changes,<br />

enhancements, resolution of ongoing problems,<br />

etc.<br />

Maintenance manager<br />

primary point of contact for remedial and<br />

preventive maintenance support

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