Handbook of Principles of Organizational Behavior - Soltanieh ...

344 LAURIE R. WEINGART AND KAREN A. JEHN
When I ’ m involved in a team conflict, I do the following: Your response
Y I give in to other team members ’ wishes.
F I push my own point of view.
P I examine issues until I fi nd a solution that really satisfi es me
and my other team members.
C I strive whenever possible towards a 50 – 50 compromise.
A I avoid differences of opinion as much as possible.
F I search for personal gains.
P I examine ideas from different sides to fi nd a mutually
optimal solution.
C I try to realize a middle - of - the - road solution.
A I avoid a confrontation about our differences.
Y I concur with the other team members.
C I insist we all give in a little.
F I do everything to win.
P I work out a solution that serves my own and others ’ interests
as much as possible.
Y I try to accommodate the other team members.
A I avoid a confrontation about our differences.
C I emphasize that we have to fi nd a compromise solution.
Y I adapt to other team members ’ goals and interests.
F I fi ght for a good outcome for myself.
P I stand up for my own and others ’ goals and concerns.
A I try to make differences loom less severe.
2. Average the scores for the questions that have the same letter preceding them (A, C,
F, P, Y). For example, if you filled out all 5s for Y, your average score for Y is “ 5 ” . Each
3.
average represents your reliance on a specifi c conflict management approach.
Identify your dominant conflict management approach and consider the questions
associated with each approach.
A = Avoiding – you tend to avoid conflicts that occur. Ask yourself, “Am I avoiding all conflicts
(task and relationship)? How is my reliance on avoiding helping or hindering my team ’s
performance? ”
C = Compromise – the higher the score the more likely you are to compromise
when faced with a conflict. While meeting in the middle may seem fair, sometimes
you can miss opportunities to find creative solutions that are better than
average for everyone. Ask yourself. “ When will compromise be the most or least effective
way in dealing with my team ’s conflict? ”