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preliminary fy 2011-12 city of glendale, az annual budget book

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Mission and Performance Measure<br />

Utilities<br />

Goal<br />

Related Council Goal<br />

Was the goal met?<br />

What were the<br />

Performance Measures?<br />

Obstacles/Challenges<br />

Goal<br />

Related Council Goal<br />

Was the goal met?<br />

What were the<br />

Performance Measures?<br />

Obstacles/Challenges<br />

GOAL UPDATES<br />

Complete the construction phase <strong>of</strong> the 10 MGD groundwater<br />

treatment plant located at the Oasis Water Campus. This facility<br />

will augment existing water supplies and help meet demands<br />

during peak demand events and periods <strong>of</strong> canal outages due to<br />

scheduled maintenance. This includes hiring a construction<br />

manager, a principal contractor, and construction manager at risk<br />

for pre-construction and the onset <strong>of</strong> construction.<br />

One community with high quality services for citizens.<br />

Yes.<br />

The project will be completed by May <strong>2011</strong>.<br />

None.<br />

Complete the improvements to the Arrowhead Ranch Water<br />

Reclamation Facility ultraviolet (UV) disinfectant system. This<br />

project will replace the existing Trojan medium pressure UV<br />

systems with energy efficient low pressure UV disinfection<br />

systems to reduce operating costs and enhance UV system<br />

disinfection performance.<br />

One community with high quality services for citizens.<br />

It is anticipated to meet the goal after project completion.<br />

Completion <strong>of</strong> UV replacement project by November 20<strong>12</strong>..<br />

None.<br />

FISCAL YEAR 2010<br />

Area <strong>of</strong> Innovation:<br />

• Utilities completed a critical business practice change entailing the use <strong>of</strong> a paperless<br />

work order system. This important business practice change improves response time to<br />

a customer generated work order, reduces reliance on paper records, and improves the<br />

overall record keeping <strong>of</strong> the department.<br />

Accomplishments:<br />

• The department implemented numerous cost-reducing measures in order to minimize<br />

the need for, and magnitude <strong>of</strong>, a rate increase.<br />

• The department updated and completed its <strong>annual</strong> rate study.<br />

273<br />

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