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us<strong>in</strong>g st<strong>and</strong>ard methods, non-st<strong>and</strong>ard methods, <strong>and</strong> laboratory-developed methods. This st<strong>and</strong>ard may be<br />

applied to all organizations perform<strong>in</strong>g tests <strong>and</strong>/or calibrations, <strong>in</strong>clud<strong>in</strong>g both <strong>in</strong>ternal companies’<br />

laboratories as well as external contract laboratories.<br />

ISO/IEC 17025:2005 is applicable to all laboratories regardless of the number of personnel or the extent<br />

of the scope of test<strong>in</strong>g <strong>and</strong>/or calibration activities. When a laboratory does not undertake one or more of<br />

the activities covered by ISO/IEC 17025:2005, such as sampl<strong>in</strong>g <strong>and</strong> the design/development of new<br />

methods, the requirements of those clauses would not apply.<br />

As part of compliance with ISO/IEC 17025:2005, laboratories that want to be accredited to this st<strong>and</strong>ard<br />

are m<strong>and</strong>ated to seek feedback, both positive <strong>and</strong> negative, be it from <strong>in</strong>-house users or from external<br />

customers. The <strong>in</strong>formation gathered is expected to help laboratories improve their management systems,<br />

their test<strong>in</strong>g <strong>and</strong> calibration activities, <strong>and</strong> customer service. The ISO st<strong>and</strong>ard seeks to improve<br />

laboratory measurement proficiency <strong>and</strong> accuracy by cont<strong>in</strong>ual improvement of the effectiveness of<br />

laboratory management systems <strong>and</strong> the implementation of quality policy, quality objectives, <strong>in</strong>ternal<br />

audits, data analysis, corrective <strong>and</strong> preventive actions, <strong>and</strong> periodic management review.<br />

Pilot Version, September 2009 3-23

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