HCM 433 MANGEMENT AND ORGANIZATIONAL BEHAVIOUR.pdf

2.0 OBJECTIVE
At the end of studying this unit, you should be able to;
1. Explain what communication means
2. Describe communication process model
3 List and explain factors that give to communication breakdown in an organization
4 Comment freely on measures to achieve effective communication
3.0 COMMUNICATION IN ORGANIZATION
3.1 DEFINING COMMUNICATION AS A CONCEPT
Although the term communication has enjoyed a free and widespread usage by everyone in
modern society, yet the term can hardly be precisely defined by many. In broad term,
communication may be defined as the process of meaningful interaction among human beings.
This definition includes all means by which meaning is conveyed from one person to another such
as gestures, facial expressions, and postures of the body communicate meaning to others. Even
sometimes silience can convey meaning and therefore must be considered as part of
communication. Managers as involve in two kinds of communication; interpersonal and
organizational.
Interpersonal Communication: This is the process of exchanging information and transmitting
meaning between two people or in a small group of people. Organizational Communication:
This is the process by which mangers develop a system to give information and transmit meaning
to large numbers people within the organization and to relevant individuals and institutions
outside it. In brief, communication is defined as the transfer of information from the sender to the
receiver, with the information being understood by the receiver. This definition then becomes the
basis for the discussion of the communication process.
3.2 COMMUNICATION PROCESS MODEL
A Model of the communication process is the basis framework for understanding what steps are
involved in communication. Communication begins when two conditions exist;
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