HCM 433 MANGEMENT AND ORGANIZATIONAL BEHAVIOUR.pdf

Figure4.2: Conflict handling behaviour
The two behavioural patterns are further classified into five outcomes:
i. Competition: This characterized by low cooperation and very high in assertion. The
competing parties use weapons such as argument and threats to achieve their goals. This
attitude can be useful when the other party is not ready to cooperate and when issued at
stake it vital critical to one’s survival.
ii. Collaboration: Involves considerable assertion and cooperation in an attempt to
satisfying the need of been partners. It often called a non-zero-sum-game since both
parties can win and lose at the same time.
iii. Accommodation: requires high cooperation and low assertion since it involves giving-in
to the other party of sacrificing one’s own personal needs. Accommodation is done for a
number reasons; (1)when the parties have no other choice (2) when one party finds it
more beneficial to give-in than to comp etc on certain issues.
iv. Avoidance: This shows little assertion and cooperation since it depend s on moving
away the of party or ignoring or withdrawing from the situation. This is an appropriate
behaviour when the issue is trivial or when nothing can be gained by either competing or
cooperating.
v. Compromising: Compromising requires some assertion and some cooperation’s since
this option/behaviour search for partial satisfaction of both parties.
When conflicting parties are:
i. Low on assertion and cooperation – Avoid Conflict
ii. Low on assertion and high on Cooperation – Accommodate each other
iii. Low on cooperation and High on Assertion – Compete
iv. High on Assertion and High on Cooperation - Collaborate
v. Compromise comes at the centre stage or the conflict handling behaviour.
52