HCM 433 MANGEMENT AND ORGANIZATIONAL BEHAVIOUR.pdf

in coordinating efforts occur because people simply do not have the information or knowledge
they need in order to bring about coordination.
*vi=> The Controlling function
Control is a primary management activity and is the function, which attempt to maintain
conformity between goals and results.
Specifically, the managerial function of controlling is the process of monitoring subordinate
performance whereby actual results are compared with planned or to amend in order to bring
activities in line with plans or to amend the plans. Control in essence compels events to conform
to plans. Compelling events to conform to plans invariable means determining what person or
persons are responsible for the deviation from plans and taking the steps necessary to see that
these persons modify their performance.
Such corrective actions or steps can be taken, if needed, by replanning, reorganizing, or
redirecting. The implication is that, if some activities are not contributing to goal achievement,
such activities are modified or even eliminated. Certain actual subordinate behaviour may have to
be improved to raise performance to the desired level. Sometimes objectives or performance
standard may have to be modified, revised or replaned if they are unrealistically achievable.
Although there are many aids or tools for the controlling process, basically things are controlled
by controlling people.
3.3 MANAGEMENT AND ADMINISTRATION
There is often confusion over different interpretations of the two terms ‘management’ and
‘administration’. One of the main reasons for this confusion would seem to result from the
translation of Fayo’s book administration industrielle et generalle from the French in English
(Mullins, 1996). In the original (1929) English edition there was a direct translation of
‘administration’, but in the wider republication of the book in 1949 the term ‘management’
replaced ‘administration’ in the title. In the introduction to the revised edition Urwick indicates
regret at this change. He refers to Fayol’s use of the word administration as indicating a specific
function, which enters all tasks involving supervision of the work of others. It is not concerned
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