HCM 433 MANGEMENT AND ORGANIZATIONAL BEHAVIOUR.pdf

3. Poorly expressed messages: No matter how clear the idea in the mind of he sender of
communication, it may still be marked by poorly chosen words, omissions, lack of a
coherence poor organization of ideas, awkward sentence structure platitudes, unnecessary
jargon and a failure to clarify the implications of the message. This lack of clarity and
precision can be very costly.
4. Organization and structure problems: In large-scale enterprises, where it is necessary to
have several layers of supervisor in the organizational structure, communications may
suffer due to losses in transmission.
Where people are separated by great physical distance and status in an organization, oral
communication will be difficult to enforce. Massages are then conveyed in written form
and here, the senders and receivers may not easily achieve the desired affect. Inefficiency
may further result in the form of incorrect translation a loss part of the message and poor
retention of information.
5. Status problems: Inefficiency in communications may also result from the differences in
rank or status of transmitters and receivers. People or low in status tend to be slow to
communicate with superior, thus resulting in a lack of necessary upward flow of
information.
Also receivers ho are at the lower levels in the organizational hierarchy may be inclined to
interpret messages in terms of their own positions, back ground and experience and their
perceptions of the superior’s intentions. Communication may suffer too because of the
listener’s mistrust of the communication.
6. Information overload: One might think that more and unrestricted information flow
would help to overcome communication problems. But unrestricted flow may result in too
much information. People respond to information overload in various ways. First, they
may disregard certain information; people make errors in processing it. Third, people may
delay processing information either permanently or with the intention of catching up in the
future. Fourthly, a person may filter information. Chances are that attention swill be given
first to matters that are easy to handle, while more difficult but perhaps critical messages
are ignored. Finally, people respond to information overload by simply escaping from the
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