HCM 433 MANGEMENT AND ORGANIZATIONAL BEHAVIOUR.pdf

(i) Some individual or group as an idea or concept
(ii) This person or group wishes to make such information know to someone else.
FEEDBACK
Thought Encoding Transmission
of Message
Reception Decoding Understanding
Receiver
NOISE
Figure 11.1: Communication Process Model
A model first showed that in an organization, specific person may wish others to influence them,
to assist them with their work, to obtain input they need for performing their own jobs, to affect
decisions, to correct others past mistakes to dazzle or impress them with their vast knowledge. In
any case, the first thing or step to step is that the sender has the idea or concept (thinking) for the
massage: its purpose – Then he or she encodes the massage into the form in which it will be
transmitted i.e. words, body movements, writing, even facial expression or observation actions
that convey a specific meaning. The massage is transmitted verbally by a medium (in person, on
the phone) or in writing, and then informal. Thus the sender has completed the initial phase of
communication.
The receiver has to be ready for the massage so that it can be decoded into thought. A person
thinking about an exciting football game may pay insufficient attention to what is being said.
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