siemens - Public Service Commission

Supply of Equipment Contracts for new Combined Cycle Power Plants
Interpret and apply the contract within the SWPC organization
Single point interface for the customer and their A/E
Provide all contract deliverables in the proper format and on time
Provide timely response to customers technical and commercial questions and
concerns.
Manage various SWPC organizations to provide contract deliverables
Manage quotation process for contract change orders ( DCCD's)
Manage Field service to perform unit installation and commissioning
Perform plant turnover to Warranty or O&M group
Monthly progress meetings with the customer
Use various databases available to complete my scope of work
( PID/IDENERSR/ERS/LN,/DCCD/EFAR,FDR etc.)
4/9/98 to 4/9/01: Alstom Power Generation - ABB
Industrial Service Department
Customer Service Manager
Responsibilities Include:
Provide technical support to a group of 36 customers. Industrial steam turbine and
utility combined cycle plants.
Provide solutions to customer technicakommercial problems
Attend customer meetings, make technical presentations and produce quotations for
service outages, unit up-ratings and new products.
Schedule and coordinate requests for field service engineers, outages, major parts
orders and shop repairs.
In office, outage/project manager with commercial and financial responsibility to
insure project success.
Coordinate and manage required support outage support personal including
customer, manufacturing and repair facilities, finance, contracts, design engineering,
outside contracts and vendors and parts suppliers.
Provide short term and long term financial forecast and business plans. Update
forecast and plans on a quarterly basis.
Contact negotiations
Verification of accurate invoiciQng and timely payment of same
Processing and resolution of warranty claims and deficiencies
Personal evaluation and interview of prospective employees
3/97 - 4/98: Westinghouse lntemational Service Co.
Power Generation Department
Customer Service Assistant - S. America Region
Responsibilities Include:
Provide technical support for over 80 customers located in S. America. Utility steam
turbines and combined cycle facilities.
Provide field service support for new combined cycle installations
2A - DON CUNNINGHAM RESUME..DOC
PEF-NCR-00740