Version 5.3.02 - Serendipity Software

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Printing to a Published Pagesetup Printer across a Network Printing from Mac OS X Mac OS X, or Windows Windows Printing to a Published Pagesetup printer across a network where both computers (the machine sending the print and the machine running the Veripress Server) share a common operating system is straight forward. If network sharing has been enabled for the system printer destination created for use with the Veripress Pagesetup, the printer will be available in the printer options of any other computer on the network. Printing from Mac OS X Windows, or Windows Mac OS X Printing from a computer on the same network, but with a different operating system to the computer running the Veripress Server requires the creation of a new system printer on the computer wishing to print to Veripress. This is done by following the appropriate steps outlined previously for the relevant operating system. The only alteration is when entering the TCP/IP address and the TCP port number: 1. Enter the network TCP/IP address of the computer on which the Veripress Server is running, i.e., the machine you wish to print to. 2. Enter the TCP Port Number assigned to the Published Pagesetup you wish to print to. Serendipity Software -‐ Veripress User Manual – Version 5.3.02 118
Troubleshooting Clustering Here are some suggestions of where to look if you run into trouble and experience problems when using a Cluster. Jobs Not Processing Through a Cluster Node The possible reasons for this are: • The Cluster Node is not configured to image, render or both. Check the ClusterStatus to see if either of the processing tasks have been disabled. To enable them, open the Clustering Application and enable the appropriate task. • The Cluster Node has a Processing Pool attached and the Pagesetup you are submitting jobs to is not contained within the Pool. You can either unselect the Pool or add the Pagesetup to the Pagesetup Pool. • The Cluster Node has gone offline. To check, open the Clustering Application and check the node. If the Clustering Application is already open, click the Refresh button. This will check for node status. If the node appears grayed out or disabled, this indicates the node is not currently online. Here the Cluster Node called “pomelo” is currently offline. In this case, you would check the node server is up, the machine is still connected to the network and can see the Master. If there is a problem with the node, check the error log. One the problem is resolved, click the Refresh button or close and reopen the Clustering Application. • The Node and Master are different versions. The node should always be upgraded when the Master is to maintain the same versions in a Cluster. Cluster Nodes Errors Log The Cluster Nodes create an error log, which logs all the messages from the node. This is located in the Veripress installation directory on the node’s own machine and is called “errors.log”. This can be viewed with a normal text editor and can help to track a problem, or it can be sent to support for assistance in tracing a problem. A Node Cannot Be Found Once you have started your node successfully, you should be able to see it in the Clustering Application. If not, you need to add the node manually. If this fails, there are a few things to check: • Verify the node is still running and the clock is still counting up. • Check the error log for any messages. • Check that the Master machine can ping the node machine. If not, there may be a network issue and you will need to contact your network administrator for assistance. • Check the ports on the machines are open for the node to connect to the Master and they are not being used by anything else. The port numbers for the node are as follows: o 9103/tcp – Server connects here and submits jobs via this port. o 9103/udp – Listens to broadcasts so the Server can enumerate available Node Servers. • Make sure the node is the same version as the Master. Nodes (Veripress Slaves) should always be upgraded at the same time as the Master. Serendipity Software -‐ Veripress User Manual – Version 5.3.02 119
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