UNESCO. General Conference; 36th; 36 C/5: volume 1: Draft ...

13302 The division provides operational support to knowledge and information management systems
(KIMS) of the Organization and to the organization-wide ICT Strategy by ensuring the coherence,
harmonization and coordination of system integration activities and the security and cost-effectiveness
of ICT infrastructure management through outsourcing modalities where applicable. The division also
provides support for the development and operation of all in-house management information systems
and business applications of the Organization.
13303 With a view to mitigate operational risks, the division will put in place the suitable measures for the
implementation of the IT security policy and further elaborate and implement a Business Continuity
and Disaster recovery plan.
13304 The evolution in technologies allowing the integration of voice, video and data communication will
make it possible for the division to work on establishing a unified communications network which will
reduce global communications costs, improve Visio and Audio conferencing and help in enhancing
business operations and processes. This will further consolidate the work and communication links
between UNESCO at Headquarters and in the Field.
13305 Further development of the Electronic Records Management systems, including the integration
of multimedia archiving capabilities will contribute to the visibility of the organization through the
internet. Enhancing the capability of electronic records management and the availability of digital
documents will form the basis for Knowledge Management with a view to provide relevant information
in a rapid manner to users and decision-makers.
13306 Expected results at the end of the biennium:
IT security policy, risk register, business continuity and disaster recovery plan
developed for IT systems, services and infrastructure
Unified communications network with Voice over Internet Protocol (VOIP)
technology developed encompassing both HQs and the Field Offices and
Multimedia capabilities integrated into Electronic Records Management system
Organizational knowledge management supported by electronic records
management
‘Greening’ UNESCO supported and carbon footprint reduced
Chapter 4 – Conferences, languages and documents
Unit responsible: Division of Conferences, Languages and Documents (ADM/CLD)
13401 The Division provides conference services, interpretation services, translation services, document
production and distribution services to central services, program sectors, the governing bodies.
The Division provides translations in all 6 official languages of UNESCO’s documents, publications
and other information materials. It provides interpretation in all 6 official languages to programme
conferences and meetings, facilitating communication between different language communities. It
produces and distributes high quality multilingual products (in soft or hard copy). The services are
provided by a combination of permanent staff, temporary assistance, and external service suppliers
(individuals and companies).
261 36 C/5 – Corporate services