US BBB 2012 Statistics Sorted by Industry - Better Business Bureau

US BBB
2012 Statistics
Sorted by Industry
Rank by
Inquiries
Industry Classification
Inquiries
Complaints
Cmpls Settled % Cmpls Not Settled % Cmpls Unable to Pursue
%
Casters & Glides 589 3,242 0 3,965 0 0.0% 0 0.0% 0 0.0%
Cat Breeders 433 3,450 7 2,485 5 71.4% 2 28.6% 0 0.0%
Catalog Designers & Compilers 532 3,307 3 2,997 1 33.3% 1 33.3% 1 33.3%
Catalog Showrooms 10,471 1,159 80 972 66 82.5% 7 8.8% 7 8.8%
Caterer Equipment & Supplies 1,056 2,818 4 2,829 4 100.0% 0 0.0% 0 0.0%
Caterers 88,247 243 304 420 155 51.0% 134 44.1% 15 4.9%
Caulking Contractors 2,831 2,071 2 3,230 0 0.0% 1 50.0% 1 50.0%
Caulking Materials & Equipment 204 3,899 0 3,965 0 0.0% 0 0.0% 0 0.0%
Caverns 67 4,388 0 3,965 0 0.0% 0 0.0% 0 0.0%
Ceiling Cleaning 899 2,948 3 2,997 0 0.0% 2 66.7% 1 33.3%
Ceiling Materials 359 3,582 0 3,965 0 0.0% 0 0.0% 0 0.0%
Cellophane, Cell Materials & Products 266 3,757 11 2,175 3 27.3% 7 63.6% 1 9.1%
Cellular Telephone Service and Equipment 454,508 44 39,890 1 38,403 96.3% 1,315 3.3% 172 0.4%
Cellulite Treatment - Endermologie 451 3,426 1 3,508 1 100.0% 0 0.0% 0 0.0%
Cement - Retail 866 2,975 12 2,115 4 33.3% 8 66.7% 0 0.0%
Cement - Wholesale & Manufacturers 1,101 2,788 3 2,997 2 66.7% 1 33.3% 0 0.0%
Cemeteries 19,111 824 150 679 106 70.7% 39 26.0% 5 3.3%
Cemetery Equipment & Supplies 2,014 2,330 21 1,736 12 57.1% 9 42.9% 0 0.0%
Centrifugal Machinery 161 4,028 0 3,965 0 0.0% 0 0.0% 0 0.0%
Ceramic Products - Decorative 1,982 2,338 23 1,677 6 26.1% 16 69.6% 1 4.3%
Ceramic Products - Industrial 382 3,537 0 3,965 0 0.0% 0 0.0% 0 0.0%
Ceramics - Equipment & Supplies 1,729 2,432 18 1,832 8 44.4% 8 44.4% 2 11.1%
Cereals 11 4,800 0 3,965 0 0.0% 0 0.0% 0 0.0%
Chain Letters 707 3,117 1 3,508 1 100.0% 0 0.0% 0 0.0%
Chain Link Fence Sales, Service & Contractors 1,881 2,374 16 1,909 5 31.3% 11 68.8% 0 0.0%
Chains 137 4,102 0 3,965 0 0.0% 0 0.0% 0 0.0%
Chairs - Orthopedic & Lift 1,853 2,388 9 2,300 6 66.7% 1 11.1% 2 22.2%
Chairs - Rent 9,632 1,218 39 1,357 24 61.5% 15 38.5% 0 0.0%
Chairs - Wholesale & Manufacturers 3,128 2,003 56 1,152 37 66.1% 19 33.9% 0 0.0%
Chalkboards 14 4,768 0 3,965 0 0.0% 0 0.0% 0 0.0%
Chambers Of Commerce 87,632 247 15 1,968 13 86.7% 2 13.3% 0 0.0%
Charcoal 184 3,965 0 3,965 0 0.0% 0 0.0% 0 0.0%
Charity - Advertising for Publications 1,431 2,585 2 3,230 0 0.0% 2 100.0% 0 0.0%
Charity - American Indian 31 4,603 0 3,965 0 0.0% 0 0.0% 0 0.0%
Charity - Animal Protection 2,140 2,274 24 1,649 16 66.7% 8 33.3% 0 0.0%
Charity - Arts & Culture 401 3,503 9 2,300 9 100.0% 0 0.0% 0 0.0%
Charity - Blind & Visually Impaired 112 4,202 1 3,508 0 0.0% 1 100.0% 0 0.0%
Charity - Cancer 678 3,140 1 3,508 1 100.0% 0 0.0% 0 0.0%
Charity - Child Sponsorship 96 4,265 1 3,508 1 100.0% 0 0.0% 0 0.0%
Charity - Children & Youth 2,189 2,253 18 1,832 11 61.1% 7 38.9% 0 0.0%
Charity - Civil Rights 135 4,109 0 3,965 0 0.0% 0 0.0% 0 0.0%
Charity - Community Development & Civic Organizations 3,387 1,934 23 1,677 21 91.3% 2 8.7% 0 0.0%
Charity - Education & Literacy 1,437 2,580 14 2,009 11 78.6% 3 21.4% 0 0.0%
Charity - Elderly 350 3,596 2 3,230 2 100.0% 0 0.0% 0 0.0%
Charity - Environment 438 3,442 2 3,230 1 50.0% 1 50.0% 0 0.0%
Charity - Health 1,634 2,468 27 1,578 21 77.8% 6 22.2% 0 0.0%
Charity - Human Services (i.e. assistance to individuals & families) 7,059 1,396 53 1,182 39 73.6% 14 26.4% 0 0.0%
Charity - Law & Public Interest 131 4,127 1 3,508 1 100.0% 0 0.0% 0 0.0%
Charity - Local 90,557 237 176 618 146 83.0% 30 17.0% 0 0.0%
Charity - National 11,060 1,125 30 1,508 21 70.0% 9 30.0% 0 0.0%
Charity - Other Charitable Organizations 1,054 2,820 6 2,589 4 66.7% 2 33.3% 0 0.0%
Charity - Police & Firefighter Organizations 841 2,996 1 3,508 1 100.0% 0 0.0% 0 0.0%
Charity - Relief & Development 136 4,105 0 3,965 0 0.0% 0 0.0% 0 0.0%
Charity - Religious 1,345 2,631 6 2,589 6 100.0% 0 0.0% 0 0.0%
Charity - Veterans & Military 1,822 2,400 6 2,589 6 100.0% 0 0.0% 0 0.0%
Charts 92 4,275 1 3,508 1 100.0% 0 0.0% 0 0.0%
Chauffeur Service 1,378 2,614 3 2,997 2 66.7% 1 33.3% 0 0.0%
Check Cashing Protection Systems 5,715 1,544 235 501 229 97.4% 3 1.3% 3 1.3%
Check Cashing Service 53,903 403 662 257 513 77.5% 121 18.3% 28 4.2%
Check Protection & Signing Machines 2,406 2,194 18 1,832 9 50.0% 9 50.0% 0 0.0%
Check Verification & Recovery Service 5,996 1,507 51 1,208 49 96.1% 2 3.9% 0 0.0%
Checks - Printing 70,358 305 227 513 210 92.5% 16 7.0% 1 0.4%
Cheerleading Instruction 4,226 1,755 23 1,677 11 47.8% 10 43.5% 2 8.7%
Cheese 1,606 2,479 9 2,300 6 66.7% 3 33.3% 0 0.0%
Cheese - Artisanal 93 4,273 0 3,965 0 0.0% 0 0.0% 0 0.0%
Chemical Cleaning - Industrial 4,212 1,764 15 1,968 7 46.7% 8 53.3% 0 0.0%
Chemical Milling 228 3,854 0 3,965 0 0.0% 0 0.0% 0 0.0%
Chemical Plant Equipment & Supplies 2,196 2,250 2 3,230 1 50.0% 1 50.0% 0 0.0%
Chemical Production 347 3,603 3 2,997 1 33.3% 1 33.3% 1 33.3%
Chemicals 18,644 836 137 719 105 76.6% 31 22.6% 1 0.7%
Chemicals - Reclaiming 73 4,353 0 3,965 0 0.0% 0 0.0% 0 0.0%
Chemists - Analytical & Consulting 488 3,368 0 3,965 0 0.0% 0 0.0% 0 0.0%
Chemists - Manufacturers 1,120 2,778 71 1,033 27 38.0% 44 62.0% 0 0.0%
Chess Instruction 210 3,891 1 3,508 0 0.0% 1 100.0% 0 0.0%
Chewing Gum 17 4,734 1 3,508 0 0.0% 1 100.0% 0 0.0%
Child Care - In Home 4,134 1,779 32 1,473 22 68.8% 10 31.3% 0 0.0%
Child Care - Infant 2,278 2,229 3 2,997 3 100.0% 0 0.0% 0 0.0%
Child Care Centers 207,351 108 593 275 377 63.6% 193 32.5% 23 3.9%
Rank by
Complaints