US BBB 2012 Statistics Sorted by Industry - Better Business Bureau

US BBB
2012 Statistics
Sorted by Industry
Rank by
Inquiries
Industry Classification
Inquiries
Complaints
Cmpls Settled % Cmpls Not Settled % Cmpls Unable to Pursue
%
Heating Equipment & Systems Cleaning & Repair 9,869 1,193 52 1,195 32 61.5% 16 30.8% 4 7.7%
Heavy Duty Equipment Repair 2,276 2,232 4 2,829 1 25.0% 3 75.0% 0 0.0%
Heavy Equipment Rubber Tracks 172 4,000 1 3,508 1 100.0% 0 0.0% 0 0.0%
Helicopters - Charter, Rent & Lease 1,477 2,558 7 2,485 2 28.6% 5 71.4% 0 0.0%
Helicopters - Parts & Supplies 30 4,608 1 3,508 0 0.0% 1 100.0% 0 0.0%
Herbs 67,659 315 355 375 221 62.3% 132 37.2% 2 0.6%
Hides 75 4,347 0 3,965 0 0.0% 0 0.0% 0 0.0%
Hinges 211 3,887 1 3,508 0 0.0% 1 100.0% 0 0.0%
Historical Places 196 3,924 1 3,508 1 100.0% 0 0.0% 0 0.0%
Historical Structure Preservation 124 4,161 0 3,965 0 0.0% 0 0.0% 0 0.0%
Hobby & Model Construction Supplies - Retail 71,429 302 560 285 391 69.8% 146 26.1% 23 4.1%
Hobby & Model Construction Supplies - Wholesale & Manufacturing 2,433 2,182 37 1,389 33 89.2% 4 10.8% 0 0.0%
Hockey Clubs 675 3,143 5 2,686 3 60.0% 2 40.0% 0 0.0%
Hog Farms 208 3,892 0 3,965 0 0.0% 0 0.0% 0 0.0%
Hoists 241 3,817 1 3,508 1 100.0% 0 0.0% 0 0.0%
Holding Companies 10,463 1,161 200 565 127 63.5% 70 35.0% 3 1.5%
Holistic Practitioners 9,754 1,208 17 1,874 10 58.8% 7 41.2% 0 0.0%
Home Accessories 12,352 1,055 124 763 71 57.3% 45 36.3% 8 6.5%
Home Automation 6,760 1,421 23 1,677 16 69.6% 7 30.4% 0 0.0%
Home Builders 1,233,951 13 2,786 63 2,104 75.5% 596 21.4% 86 3.1%
Home Centers 15,768 912 159 662 112 70.4% 47 29.6% 0 0.0%
Home Decor, Accessories & Gifts - Online Retailer 2,053 2,318 36 1,408 22 61.1% 11 30.6% 3 8.3%
Home Demonstrations 1,559 2,511 27 1,578 4 14.8% 15 55.6% 8 29.6%
Home Design & Planning 24,365 707 48 1,241 21 43.8% 25 52.1% 2 4.2%
Home Economics Consultants 1,573 2,500 5 2,686 3 60.0% 2 40.0% 0 0.0%
Home Electronics 40,091 500 844 211 607 71.9% 218 25.8% 19 2.3%
Home Electronics - Designers 277 3,733 2 3,230 2 100.0% 0 0.0% 0 0.0%
Home Health Services 229,245 92 235 501 173 73.6% 56 23.8% 6 2.6%
Home Health Services - Skilled 4,039 1,792 6 2,589 3 50.0% 3 50.0% 0 0.0%
Home Improvements 910,594 19 3,727 47 2,587 69.4% 997 26.8% 143 3.8%
Home Improvements - Additions 13,152 1,026 44 1,290 16 36.4% 22 50.0% 6 13.6%
Home Inspection Service 237,522 84 533 293 397 74.5% 128 24.0% 8 1.5%
Home Owners Associations 1,758 2,424 56 1,152 47 83.9% 9 16.1% 0 0.0%
Home Repair & Maintenance 2,286 2,226 71 1,033 20 28.2% 46 64.8% 5 7.0%
Home Sitting Services 1,977 2,340 5 2,686 5 100.0% 0 0.0% 0 0.0%
Home Staging 6,757 1,422 14 2,009 11 78.6% 3 21.4% 0 0.0%
Home Theater 43,201 468 105 838 76 72.4% 27 25.7% 2 1.9%
Home Warranty Plans 114,255 193 1,983 90 1,705 86.0% 214 10.8% 64 3.2%
Homeopaths 2,738 2,099 10 2,233 5 50.0% 5 50.0% 0 0.0%
Honey 1,525 2,530 5 2,686 2 40.0% 0 0.0% 3 60.0%
Honeycomb Materials 3 4,933 0 3,965 0 0.0% 0 0.0% 0 0.0%
Honing Machines & Equipment 66 4,396 0 3,965 0 0.0% 0 0.0% 0 0.0%
Horse Breeders 4,328 1,735 13 2,049 6 46.2% 5 38.5% 2 15.4%
Horse Dealers 4,265 1,744 16 1,909 10 62.5% 6 37.5% 0 0.0%
Horse Equipment & Supplies 3,851 1,830 31 1,493 25 80.6% 6 19.4% 0 0.0%
Horse race Handicapping 73 4,353 3 2,997 1 33.3% 2 66.7% 0 0.0%
Horse Riding/Horse Trail Rides 3,385 1,936 37 1,389 24 64.9% 12 32.4% 1 2.7%
Horse Shoeing 537 3,297 2 3,230 2 100.0% 0 0.0% 0 0.0%
Horse Training 6,180 1,486 10 2,233 9 90.0% 1 10.0% 0 0.0%
Horse Transporting 1,775 2,419 10 2,233 5 50.0% 5 50.0% 0 0.0%
Horseshoe Equipment & Supplies 681 3,137 3 2,997 3 100.0% 0 0.0% 0 0.0%
Horticultural Consultants 519 3,330 2 3,230 2 100.0% 0 0.0% 0 0.0%
Hose & Tubing - Flexible Metal 289 3,699 0 3,965 0 0.0% 0 0.0% 0 0.0%
Hose & Tubing - Rubber & Plastic 518 3,332 0 3,965 0 0.0% 0 0.0% 0 0.0%
Hose Couplings & Fittings 505 3,353 1 3,508 1 100.0% 0 0.0% 0 0.0%
Hosiery - Retail 2,513 2,153 54 1,169 47 87.0% 7 13.0% 0 0.0%
Hosiery - Wholesale & Manufacturers 631 3,193 2 3,230 1 50.0% 1 50.0% 0 0.0%
Hospices 19,227 819 14 2,009 11 78.6% 3 21.4% 0 0.0%
Hospital & Medical Equipment & Supplies 136,992 165 977 192 718 73.5% 237 24.3% 22 2.3%
Hospital Consultants 7,100 1,392 102 848 65 63.7% 37 36.3% 0 0.0%
Hospitality 254 3,781 8 2,387 6 75.0% 2 25.0% 0 0.0%
Hospitalization, Medical & Surgical Plans 32,414 582 885 203 854 96.5% 30 3.4% 1 0.1%
Hospitals 97,319 223 1,723 113 1,454 84.4% 260 15.1% 9 0.5%
Hostels 455 3,421 7 2,485 3 42.9% 3 42.9% 1 14.3%
Hotel Product Sales 1,173 2,736 36 1,408 22 61.1% 14 38.9% 0 0.0%
Hotels 145,497 158 6,415 23 4,351 67.8% 2,016 31.4% 48 0.7%
Hotels - Reservations 37,581 521 374 369 276 73.8% 89 23.8% 9 2.4%
House & Building Movers 14,568 960 81 960 60 74.1% 17 21.0% 4 4.9%
House Cleaning 230,390 90 940 195 605 64.4% 309 32.9% 26 2.8%
House Cleaning Equipment & Supplies 3,268 1,975 27 1,578 18 66.7% 9 33.3% 0 0.0%
House Furnishings & Services 9,022 1,250 59 1,121 26 44.1% 33 55.9% 0 0.0%
Household Management 67 4,388 1 3,508 1 100.0% 0 0.0% 0 0.0%
Housewares - Retail 23,078 727 277 449 196 70.8% 75 27.1% 6 2.2%
Housewares - Wholesale & Manufacturers 2,830 2,072 33 1,455 21 63.6% 12 36.4% 0 0.0%
Housing Authorities 3,275 1,972 25 1,626 24 96.0% 1 4.0% 0 0.0%
Housing Consultants & Referral Service 1,690 2,446 24 1,649 11 45.8% 13 54.2% 0 0.0%
Hubcaps - Sales 177 3,987 0 3,965 0 0.0% 0 0.0% 0 0.0%
Human Factors - Research & Development 3,497 1,910 11 2,175 9 81.8% 2 18.2% 0 0.0%
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