US BBB 2012 Statistics Sorted by Industry - Better Business Bureau

US BBB
2012 Statistics
Sorted by Industry
Rank by
Inquiries
Industry Classification
Inquiries
Complaints
Cmpls Settled % Cmpls Not Settled % Cmpls Unable to Pursue
%
Animal Transporting - Zoo, Circus 2,585 2,135 11 2,175 2 18.2% 1 9.1% 8 72.7%
Animals - Nuisance Control - Trapping 15,201 932 62 1,096 51 82.3% 9 14.5% 2 3.2%
Animation Mechanics - Display, Sign 425 3,467 1 3,508 1 100.0% 0 0.0% 0 0.0%
Annuities 7,405 1,361 2 3,230 2 100.0% 0 0.0% 0 0.0%
Anodizing 69 4,376 1 3,508 1 100.0% 0 0.0% 0 0.0%
Answering Services 34,782 554 132 737 123 93.2% 7 5.3% 2 1.5%
Antennas 6,106 1,496 33 1,455 7 21.2% 24 72.7% 2 6.1%
Anti-Fogging Compounds 5 4,888 3 2,997 1 33.3% 2 66.7% 0 0.0%
Anti-Freeze Compounds 3 4,933 0 3,965 0 0.0% 0 0.0% 0 0.0%
Antique Oriental Rugs 353 3,592 1 3,508 0 0.0% 0 0.0% 1 100.0%
Antiques - Dealers 50,848 424 191 579 112 58.6% 72 37.7% 7 3.7%
Antiques - Repair & Restore 4,347 1,728 24 1,649 7 29.2% 14 58.3% 3 12.5%
Antiques - Reproductions 5,083 1,628 15 1,968 7 46.7% 8 53.3% 0 0.0%
Antlers, Hides & Mounts 96 4,265 1 3,508 1 100.0% 0 0.0% 0 0.0%
Apartment Finding & Rental Service 67,699 314 625 268 429 68.6% 165 26.4% 31 5.0%
Apartment Sharing Service 1,279 2,674 10 2,233 1 10.0% 9 90.0% 0 0.0%
Apartments 423,880 50 7,587 20 5,138 67.7% 2,344 30.9% 105 1.4%
Appliances - Installation 4,177 1,771 47 1,256 25 53.2% 21 44.7% 1 2.1%
Appliances - Major - Dealers 234,420 88 3,722 48 3,045 81.8% 613 16.5% 64 1.7%
Appliances - Major - Parts & Supplies 99,660 216 1,250 158 894 71.5% 336 26.9% 20 1.6%
Appliances - Major - Rent & Lease 6,691 1,429 102 848 64 62.7% 36 35.3% 2 2.0%
Appliances - Major - Service & Repair 193,198 113 1,475 131 806 54.6% 598 40.5% 71 4.8%
Appliances - Major - Wholesale & Manufacturers 10,718 1,141 1,647 120 1,585 96.2% 61 3.7% 1 0.1%
Appliances - Small - Dealers 31,934 589 464 321 310 66.8% 146 31.5% 8 1.7%
Appliances - Small - Service & Repair 60,810 352 821 221 393 47.9% 394 48.0% 34 4.1%
Appliances - Small - Supplies & Parts 6,330 1,472 125 756 101 80.8% 24 19.2% 0 0.0%
Appliances - Small - Wholesale & Manufacturers 3,302 1,963 85 934 77 90.6% 6 7.1% 2 2.4%
Appliances - Used 17,435 878 236 499 160 67.8% 66 28.0% 10 4.2%
Appointment Setting Service 712 3,109 8 2,387 3 37.5% 5 62.5% 0 0.0%
Appraisal - Jewelry 2,473 2,170 5 2,686 4 80.0% 1 20.0% 0 0.0%
Appraisal - Management 1,735 2,430 8 2,387 8 100.0% 0 0.0% 0 0.0%
Appraisers 31,549 595 152 672 84 55.3% 67 44.1% 1 0.7%
Appraisers - Antiques 4,116 1,781 6 2,589 5 83.3% 1 16.7% 0 0.0%
Apprenticeship Programs 275 3,739 1 3,508 1 100.0% 0 0.0% 0 0.0%
Aprons - Domestic & Fancy 172 4,000 1 3,508 1 100.0% 0 0.0% 0 0.0%
Aprons - Industrial 5 4,888 1 3,508 0 0.0% 1 100.0% 0 0.0%
Aquaculture 899 2,948 8 2,387 1 12.5% 7 87.5% 0 0.0%
Aquariums - Dealers 15,750 913 113 811 59 52.2% 54 47.8% 0 0.0%
Aquariums - Lease & Maintenance 659 3,162 1 3,508 1 100.0% 0 0.0% 0 0.0%
Aquariums - Public 356 3,587 12 2,115 9 75.0% 3 25.0% 0 0.0%
Aquariums - Wholesale & Manufacturers 510 3,343 3 2,997 2 66.7% 1 33.3% 0 0.0%
Aquatic Rescue Relocation 25 4,648 0 3,965 0 0.0% 0 0.0% 0 0.0%
Arbitration Services 4,348 1,727 8 2,387 2 25.0% 6 75.0% 0 0.0%
Arboretums 77 4,343 0 3,965 0 0.0% 0 0.0% 0 0.0%
Arborist 2,646 2,121 4 2,829 1 25.0% 3 75.0% 0 0.0%
Archaeologists 275 3,739 1 3,508 0 0.0% 1 100.0% 0 0.0%
Archery Equipment & Supplies 11,666 1,088 55 1,162 35 63.6% 19 34.5% 1 1.8%
Archery Instruction 170 4,008 0 3,965 0 0.0% 0 0.0% 0 0.0%
Archery Ranges 858 2,982 2 3,230 0 0.0% 2 100.0% 0 0.0%
Architects 80,199 277 75 1,005 29 38.7% 43 57.3% 3 4.0%
Architects Supplies 723 3,098 0 3,965 0 0.0% 0 0.0% 0 0.0%
Architectural & Construction Specs 3,676 1,871 6 2,589 3 50.0% 3 50.0% 0 0.0%
Armatures - Service & Sales 344 3,607 10 2,233 4 40.0% 6 60.0% 0 0.0%
Armored Car Manufacturing 273 3,743 1 3,508 1 100.0% 0 0.0% 0 0.0%
Armored Car Service 2,771 2,090 5 2,686 2 40.0% 1 20.0% 2 40.0%
Armories 412 3,487 5 2,686 4 80.0% 1 20.0% 0 0.0%
Army & Navy Goods 5,831 1,527 48 1,241 25 52.1% 18 37.5% 5 10.4%
Aromatherapy & Essential Oils 1,033 2,837 1 3,508 1 100.0% 0 0.0% 0 0.0%
Art - Painted Oil Portraits 61 4,422 7 2,485 5 71.4% 2 28.6% 0 0.0%
Art Galleries, Dealers & Consultants 42,473 474 195 570 110 56.4% 78 40.0% 7 3.6%
Art Goods 9,265 1,236 82 954 49 59.8% 28 34.1% 5 6.1%
Art Identification & Registration 56 4,450 0 3,965 0 0.0% 0 0.0% 0 0.0%
Art Instruction & Schools 6,951 1,402 38 1,372 26 68.4% 11 28.9% 1 2.6%
Art Metal Work 5,686 1,547 23 1,677 6 26.1% 16 69.6% 1 4.3%
Art Organizations & Information 930 2,927 5 2,686 4 80.0% 1 20.0% 0 0.0%
Art Restoration & Conservation 2,079 2,304 26 1,605 14 53.8% 10 38.5% 2 7.7%
Art Supplies 13,491 1,012 67 1,061 44 65.7% 22 32.8% 1 1.5%
Artificial Breasts 366 3,568 0 3,965 0 0.0% 0 0.0% 0 0.0%
Artificial Eyes - Human 218 3,870 3 2,997 1 33.3% 2 66.7% 0 0.0%
Artificial Flowers & Plants - Manufacturer Supplies 778 3,041 11 2,175 6 54.5% 5 45.5% 0 0.0%
Artificial Flowers, Plants & Trees 1,603 2,483 15 1,968 5 33.3% 9 60.0% 1 6.7%
Artificial Fruits & Foods 294 3,687 11 2,175 8 72.7% 1 9.1% 2 18.2%
Artificial Limbs 1,203 2,718 4 2,829 2 50.0% 2 50.0% 0 0.0%
Artificial Rock Dog Caves 1 4,987 0 3,965 0 0.0% 0 0.0% 0 0.0%
Artificial Rock Scapes 96 4,265 1 3,508 1 100.0% 0 0.0% 0 0.0%
Artificial Turf 16,776 890 58 1,132 32 55.2% 24 41.4% 2 3.4%
Artist - Makeup 586 3,249 3 2,997 2 66.7% 1 33.3% 0 0.0%
Artist - Touch Up 59 4,431 0 3,965 0 0.0% 0 0.0% 0 0.0%
Rank by
Complaints