US BBB 2012 Statistics Sorted by Industry - Better Business Bureau

US BBB
2012 Statistics
Sorted by Industry
Rank by
Inquiries
Industry Classification
Inquiries
Complaints
Cmpls Settled % Cmpls Not Settled % Cmpls Unable to Pursue
%
Gymnasiums - Equipment & Supplies 6,778 1,420 25 1,626 16 64.0% 9 36.0% 0 0.0%
Gymnastic Equipment & Supplies 1,034 2,833 5 2,686 2 40.0% 3 60.0% 0 0.0%
Gymnastic Instruction 21,359 767 91 897 57 62.6% 29 31.9% 5 5.5%
Gypsum & Gypsum Products 97 4,262 0 3,965 0 0.0% 0 0.0% 0 0.0%
Hail Repair 371 3,559 3 2,997 2 66.7% 0 0.0% 1 33.3%
Hair Curlers 256 3,772 7 2,485 4 57.1% 1 14.3% 2 28.6%
Hair Dryers 151 4,060 4 2,829 2 50.0% 2 50.0% 0 0.0%
Hair Ornaments 1,088 2,797 22 1,710 16 72.7% 6 27.3% 0 0.0%
Hair Products and Equipment 8,616 1,273 133 733 72 54.1% 52 39.1% 9 6.8%
Hair Removal - Laser & Electrolysis 28,533 631 411 349 299 72.7% 87 21.2% 25 6.1%
Hair Removing Equipment & Supplies 661 3,157 3 2,997 3 100.0% 0 0.0% 0 0.0%
Hair Replacement 28,415 632 162 650 133 82.1% 27 16.7% 2 1.2%
Hair Styling and Services 22,715 734 293 434 196 66.9% 90 30.7% 7 2.4%
Hair Weaving 3,748 1,853 50 1,218 25 50.0% 25 50.0% 0 0.0%
Halloween Supplies 131 4,127 9 2,300 4 44.4% 4 44.4% 1 11.1%
Halls & Auditoriums 5,053 1,633 36 1,408 10 27.8% 25 69.4% 1 2.8%
Hammocks/Hammock Stands & Chairs 113 4,200 1 3,508 0 0.0% 0 0.0% 1 100.0%
Hand Painting & Decorating 3,266 1,977 29 1,531 19 65.5% 6 20.7% 4 13.8%
Handbags 58,143 370 598 274 292 48.8% 285 47.7% 21 3.5%
Handbags - Manufacturers Equipment & Supplies 278 3,729 5 2,686 2 40.0% 3 60.0% 0 0.0%
Handbags - Repairing 99 4,254 0 3,965 0 0.0% 0 0.0% 0 0.0%
Handkerchiefs 3 4,933 0 3,965 0 0.0% 0 0.0% 0 0.0%
Handles - Wholesale & Manufacturers 458 3,414 1 3,508 0 0.0% 1 100.0% 0 0.0%
Handmade Art 382 3,537 6 2,589 0 0.0% 6 100.0% 0 0.0%
Handwriting Analysts 171 4,007 0 3,965 0 0.0% 0 0.0% 0 0.0%
Handwriting Experts 158 4,039 1 3,508 1 100.0% 0 0.0% 0 0.0%
Handyman Services 219,820 100 663 256 275 41.5% 354 53.4% 34 5.1%
Hang Gliding & Instruction 217 3,873 1 3,508 1 100.0% 0 0.0% 0 0.0%
Hardscapes 5,057 1,632 11 2,175 4 36.4% 5 45.5% 2 18.2%
Hardware - Builders 2,041 2,320 4 2,829 4 100.0% 0 0.0% 0 0.0%
Hardware - Marine 455 3,421 0 3,965 0 0.0% 0 0.0% 0 0.0%
Hardware - Retail 57,578 374 327 395 239 73.1% 85 26.0% 3 0.9%
Hardware - Wholesale & Manufacturers 5,036 1,635 14 2,009 12 85.7% 2 14.3% 0 0.0%
Hardware Consultants 643 3,181 0 3,965 0 0.0% 0 0.0% 0 0.0%
Hardwood Floor Contractors 87,527 248 167 636 99 59.3% 60 35.9% 8 4.8%
Hardwood Floor Maintenance 758 3,055 1 3,508 1 100.0% 0 0.0% 0 0.0%
Hatcheries - Poultry 1,610 2,473 6 2,589 4 66.7% 0 0.0% 2 33.3%
Hats - Clean & Renovate 524 3,321 2 3,230 1 50.0% 1 50.0% 0 0.0%
Hats - Retail 5,761 1,537 114 808 56 49.1% 55 48.2% 3 2.6%
Hats - Wholesale & Manufacturers 896 2,953 8 2,387 3 37.5% 4 50.0% 1 12.5%
Hauling & Clean Up Services 1,548 2,515 4 2,829 2 50.0% 2 50.0% 0 0.0%
Hawaiian Goods 805 3,019 5 2,686 5 100.0% 0 0.0% 0 0.0%
Hay 2,609 2,128 15 1,968 7 46.7% 8 53.3% 0 0.0%
Hay Rides 81 4,327 0 3,965 0 0.0% 0 0.0% 0 0.0%
Hazardous & Medical Waste Services 11,764 1,083 57 1,144 40 70.2% 17 29.8% 0 0.0%
Hazardous Material Control & Removal 1,023 2,843 0 3,965 0 0.0% 0 0.0% 0 0.0%
Health & Diet Food Products - Wholesale & Manufacturing 24,941 698 674 251 118 17.5% 487 72.3% 69 10.2%
Health & Diet Products - Retail 309,750 62 2,181 86 1,526 70.0% 615 28.2% 40 1.8%
Health & Fitness Program Consultants 26,861 655 219 532 158 72.1% 57 26.0% 4 1.8%
Health & Medical - General 307,298 63 1,870 103 1,398 74.8% 425 22.7% 47 2.5%
Health & Medical Products 62,543 344 824 218 367 44.5% 419 50.8% 38 4.6%
Health & Wellness 40,807 485 240 497 181 75.4% 55 22.9% 4 1.7%
Health Care - Placement 3,621 1,886 3 2,997 3 100.0% 0 0.0% 0 0.0%
Health Care - Staffing 8,725 1,266 29 1,531 12 41.4% 16 55.2% 1 3.4%
Health Care Linen Service 2 4,956 0 3,965 0 0.0% 0 0.0% 0 0.0%
Health Care Management 13,724 998 104 841 92 88.5% 12 11.5% 0 0.0%
Health Care Referral 3,365 1,940 9 2,300 6 66.7% 2 22.2% 1 11.1%
Health Clubs 221,151 98 6,429 22 5,364 83.4% 988 15.4% 77 1.2%
Health Maintenance Organizations 35,111 548 224 520 184 82.1% 37 16.5% 3 1.3%
Health Recording Service 546 3,285 12 2,115 10 83.3% 2 16.7% 0 0.0%
Health Resorts 19,164 822 195 570 99 50.8% 90 46.2% 6 3.1%
Health Savings Administrators 2,914 2,051 16 1,909 14 87.5% 2 12.5% 0 0.0%
Hearing Aids & Assistive Devices 121,062 185 461 322 356 77.2% 96 20.8% 9 2.0%
Hearing Aids Parts & Repairing 120 4,178 2 3,230 0 0.0% 2 100.0% 0 0.0%
Heat Exchangers 629 3,194 3 2,997 1 33.3% 2 66.7% 0 0.0%
Heat Pumps 1,404 2,602 10 2,233 5 50.0% 5 50.0% 0 0.0%
Heat Recovery Equipment & Systems 409 3,493 4 2,829 0 0.0% 4 100.0% 0 0.0%
Heat Sealing 71 4,367 0 3,965 0 0.0% 0 0.0% 0 0.0%
Heat Sealing Equipment & Supplies 37 4,581 0 3,965 0 0.0% 0 0.0% 0 0.0%
Heat Supply Companies 1,386 2,611 13 2,049 5 38.5% 6 46.2% 2 15.4%
Heat Treating - Metal 870 2,973 1 3,508 1 100.0% 0 0.0% 0 0.0%
Heat Treating - Metal - Equipment & Supplies 228 3,854 1 3,508 1 100.0% 0 0.0% 0 0.0%
Heaters - Automotive 159 4,036 1 3,508 1 100.0% 0 0.0% 0 0.0%
Heating & Air Conditioning 1,438,447 10 4,148 40 3,367 81.2% 681 16.4% 100 2.4%
Heating & Air Conditioning - Filters 1,206 2,715 8 2,387 7 87.5% 1 12.5% 0 0.0%
Heating & Cooling Demolition 140 4,098 0 3,965 0 0.0% 0 0.0% 0 0.0%
Heating Contractors 217,140 102 635 267 489 77.0% 129 20.3% 17 2.7%
Heating Equipment 17,710 868 192 576 91 47.4% 43 22.4% 58 30.2%
Rank by
Complaints