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US BBB 2012 Statistics Sorted by Industry - Better Business Bureau

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<strong>US</strong> <strong>BBB</strong><br />

<strong>2012</strong> <strong>Statistics</strong><br />

<strong>Sorted</strong> <strong>by</strong> <strong>Industry</strong><br />

Rank <strong>by</strong><br />

Inquiries<br />

<strong>Industry</strong> Classification<br />

Inquiries<br />

Complaints<br />

Cmpls Settled % Cmpls Not Settled % Cmpls Unable to Pursue<br />

%<br />

Fiber & Fiber Products 384 3,532 0 3,965 0 0.0% 0 0.0% 0 0.0%<br />

Fiber Glass Fabricators 1,138 2,767 1 3,508 0 0.0% 1 100.0% 0 0.0%<br />

Fiber Glass Materials 529 3,313 0 3,965 0 0.0% 0 0.0% 0 0.0%<br />

Fiber Glass Products 1,536 2,524 5 2,686 0 0.0% 5 100.0% 0 0.0%<br />

Fiber Optics 4,819 1,656 25 1,626 19 76.0% 6 24.0% 0 0.0%<br />

Fiberglass - Bathtubs & Showers 133 4,116 2 3,230 0 0.0% 2 100.0% 0 0.0%<br />

Fiberglass - Fabrication & Repair 1,860 2,385 9 2,300 5 55.6% 4 44.4% 0 0.0%<br />

Filing Equipment, Systems & Supplies 897 2,952 1 3,508 0 0.0% 1 100.0% 0 0.0%<br />

Filling Machinery 42 4,552 0 3,965 0 0.0% 0 0.0% 0 0.0%<br />

Film Scrap 501 3,355 1 3,508 0 0.0% 0 0.0% 1 100.0%<br />

Filtering Materials & Supplies 2,666 2,114 7 2,485 6 85.7% 1 14.3% 0 0.0%<br />

Filters - Air & Gas 2,823 2,075 13 2,049 13 100.0% 0 0.0% 0 0.0%<br />

Filters - Liquid 787 3,033 0 3,965 0 0.0% 0 0.0% 0 0.0%<br />

Filters Air & Gas Cleaning 991 2,870 13 2,049 3 23.1% 4 30.8% 6 46.2%<br />

Financial Consultants - No License Required 10,897 1,133 33 1,455 24 72.7% 8 24.2% 1 3.0%<br />

Financial Planning Consultants 278,450 72 333 389 187 56.2% 96 28.8% 50 15.0%<br />

Financial Planning Kit 202 3,909 0 3,965 0 0.0% 0 0.0% 0 0.0%<br />

Financial Services 866,499 21 5,298 31 4,732 89.3% 420 7.9% 146 2.8%<br />

Financing 52,624 414 210 547 152 72.4% 53 25.2% 5 2.4%<br />

Financing Consultants 27,867 638 59 1,121 32 54.2% 16 27.1% 11 18.6%<br />

Fingerprinting 3,136 1,998 15 1,968 12 80.0% 2 13.3% 1 6.7%<br />

Fingerprinting - Live Scan 142 4,091 0 3,965 0 0.0% 0 0.0% 0 0.0%<br />

Fingerprinting Equipment 379 3,547 2 3,230 1 50.0% 1 50.0% 0 0.0%<br />

Fire & Flood Emergency Service 1,414 2,599 2 3,230 2 100.0% 0 0.0% 0 0.0%<br />

Fire & Smoke & Water Clean Up 1,085 2,799 3 2,997 3 100.0% 0 0.0% 0 0.0%<br />

Fire & Smoke Alarm Systems 44,388 461 269 456 242 90.0% 25 9.3% 2 0.7%<br />

Fire & Water Damage Restoration 295,669 68 752 234 631 83.9% 116 15.4% 5 0.7%<br />

Fire Damage Restoration 7,318 1,371 18 1,832 17 94.4% 1 5.6% 0 0.0%<br />

Fire Department Equipment & Supplies 1,545 2,517 3 2,997 1 33.3% 2 66.7% 0 0.0%<br />

Fire Departments 610 3,207 5 2,686 4 80.0% 1 20.0% 0 0.0%<br />

Fire Doors & Shutters 5 4,888 1 3,508 0 0.0% 1 100.0% 0 0.0%<br />

Fire Escapes 48 4,513 0 3,965 0 0.0% 0 0.0% 0 0.0%<br />

Fire Exit Devices 128 4,144 0 3,965 0 0.0% 0 0.0% 0 0.0%<br />

Fire Extinguishers 8,631 1,271 13 2,049 7 53.8% 6 46.2% 0 0.0%<br />

Fire Extinguishing Fluid 28 4,627 1 3,508 1 100.0% 0 0.0% 0 0.0%<br />

Fire Hose 52 4,490 0 3,965 0 0.0% 0 0.0% 0 0.0%<br />

Fire Hydrants 266 3,757 0 3,965 0 0.0% 0 0.0% 0 0.0%<br />

Fire Lookout Stations 2 4,956 0 3,965 0 0.0% 0 0.0% 0 0.0%<br />

Fire Mitigation 127 4,149 0 3,965 0 0.0% 0 0.0% 0 0.0%<br />

Fire Protection Consultants 7,394 1,362 10 2,233 4 40.0% 6 60.0% 0 0.0%<br />

Fire Protection Contractor 4,916 1,646 9 2,300 4 44.4% 4 44.4% 1 11.1%<br />

Fire Protection Equipment & Supplies 24,127 711 77 993 33 42.9% 44 57.1% 0 0.0%<br />

Firearm Manufacturer 437 3,445 7 2,485 3 42.9% 4 57.1% 0 0.0%<br />

Fireplace Equipment - Retail 22,827 731 108 829 73 67.6% 30 27.8% 5 4.6%<br />

Fireplace Equipment - Wholesale & Manufacturers 1,756 2,426 14 2,009 9 64.3% 5 35.7% 0 0.0%<br />

Fireplaces 42,101 477 234 504 192 82.1% 38 16.2% 4 1.7%<br />

Fireproofing 788 3,032 2 3,230 1 50.0% 1 50.0% 0 0.0%<br />

Fireproofing Materials 71 4,367 0 3,965 0 0.0% 0 0.0% 0 0.0%<br />

Firewood 8,395 1,288 43 1,306 13 30.2% 26 60.5% 4 9.3%<br />

Fireworks 5,927 1,514 9 2,300 5 55.6% 3 33.3% 1 11.1%<br />

First Aid Instruction 7,114 1,389 27 1,578 19 70.4% 8 29.6% 0 0.0%<br />

First Aid Supplies 1,998 2,334 5 2,686 3 60.0% 2 40.0% 0 0.0%<br />

Fish & Seafood - Retail 11,966 1,075 41 1,329 24 58.5% 15 36.6% 2 4.9%<br />

Fish & Seafood - Wholesale 5,415 1,570 8 2,387 6 75.0% 2 25.0% 0 0.0%<br />

Fish & Seafood Brokers 673 3,144 1 3,508 0 0.0% 0 0.0% 1 100.0%<br />

Fish By-Products 137 4,102 2 3,230 2 100.0% 0 0.0% 0 0.0%<br />

Fish Hatcheries 1,499 2,548 4 2,829 3 75.0% 1 25.0% 0 0.0%<br />

Fish Nets 58 4,438 0 3,965 0 0.0% 0 0.0% 0 0.0%<br />

Fish Processors 472 3,388 0 3,965 0 0.0% 0 0.0% 0 0.0%<br />

Fish Processors Equipment 4 4,914 0 3,965 0 0.0% 0 0.0% 0 0.0%<br />

Fishermen - Commercial 288 3,704 3 2,997 2 66.7% 0 0.0% 1 33.3%<br />

Fishermens Supplies 1,745 2,427 26 1,605 17 65.4% 9 34.6% 0 0.0%<br />

Fishery Consultants 215 3,878 2 3,230 1 50.0% 1 50.0% 0 0.0%<br />

Fishing Bait 3,094 2,012 8 2,387 6 75.0% 1 12.5% 1 12.5%<br />

Fishing Charters 6,573 1,440 34 1,438 25 73.5% 8 23.5% 1 2.9%<br />

Fishing Piers 378 3,550 2 3,230 2 100.0% 0 0.0% 0 0.0%<br />

Fishing Tackle - Repair & Parts 342 3,612 4 2,829 2 50.0% 2 50.0% 0 0.0%<br />

Fishing Tackle - Wholesale & Manufacturers 1,521 2,536 15 1,968 7 46.7% 8 53.3% 0 0.0%<br />

Fishing Tackle Dealers 8,221 1,301 41 1,329 17 41.5% 23 56.1% 1 2.4%<br />

Fitness Centers 56,197 385 1,947 94 1,406 72.2% 477 24.5% 64 3.3%<br />

Fix-It Shops 1,769 2,421 2 3,230 2 100.0% 0 0.0% 0 0.0%<br />

Flag Poles 1,242 2,694 3 2,997 3 100.0% 0 0.0% 0 0.0%<br />

Flags & Banners 11,389 1,104 90 904 56 62.2% 33 36.7% 1 1.1%<br />

Flags & Banners - Manufacturers Supplies 661 3,157 4 2,829 4 100.0% 0 0.0% 0 0.0%<br />

Flanges 4 4,914 0 3,965 0 0.0% 0 0.0% 0 0.0%<br />

Flashers - Electric 55 4,457 1 3,508 1 100.0% 0 0.0% 0 0.0%<br />

Flatware - Table 1,229 2,703 4 2,829 2 50.0% 1 25.0% 1 25.0%<br />

Flavoring Extracts 411 3,490 0 3,965 0 0.0% 0 0.0% 0 0.0%<br />

Rank <strong>by</strong><br />

Complaints

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