US BBB 2012 Statistics Sorted by Industry - Better Business Bureau

US BBB
2012 Statistics
Sorted by Industry
Rank by
Inquiries
Industry Classification
Inquiries
Complaints
Cmpls Settled % Cmpls Not Settled % Cmpls Unable to Pursue
%
Shears & Scissors 471 3,392 1 3,508 0 0.0% 1 100.0% 0 0.0%
Sheepskin Specialties 582 3,252 1 3,508 0 0.0% 1 100.0% 0 0.0%
Sheet Metal Equipment & Supplies 3,689 1,867 3 2,997 2 66.7% 1 33.3% 0 0.0%
Sheet Metal Work 21,852 757 28 1,552 21 75.0% 7 25.0% 0 0.0%
Shells - Marine 249 3,793 19 1,795 10 52.6% 9 47.4% 0 0.0%
Shelving 4,677 1,674 15 1,968 13 86.7% 2 13.3% 0 0.0%
Shielding - Magnetic, Electrostatic 298 3,671 0 3,965 0 0.0% 0 0.0% 0 0.0%
Shims 2 4,956 0 3,965 0 0.0% 0 0.0% 0 0.0%
Shingles 2,380 2,200 4 2,829 3 75.0% 1 25.0% 0 0.0%
Ship Brokers 182 3,972 1 3,508 0 0.0% 1 100.0% 0 0.0%
Ship Builders & Repair 914 2,941 1 3,508 1 100.0% 0 0.0% 0 0.0%
Ship Chandlers 22 4,677 0 3,965 0 0.0% 0 0.0% 0 0.0%
Ship Registers 1 4,987 0 3,965 0 0.0% 0 0.0% 0 0.0%
Ship Wreckers 10 4,814 0 3,965 0 0.0% 0 0.0% 0 0.0%
Shipping Masters 22,723 733 215 540 106 49.3% 99 46.0% 10 4.7%
Shipping Room Supplies 3,870 1,827 39 1,357 19 48.7% 18 46.2% 2 5.1%
Shirts - Custom Made 6,569 1,441 107 832 48 44.9% 54 50.5% 5 4.7%
Shirts - Wholesale & Manufacturers 1,165 2,746 10 2,233 7 70.0% 3 30.0% 0 0.0%
Shock Absorbers 33 4,592 0 3,965 0 0.0% 0 0.0% 0 0.0%
Shoe Dyers 8 4,847 1 3,508 1 100.0% 0 0.0% 0 0.0%
Shoe Findings & Supplies 929 2,928 3 2,997 1 33.3% 2 66.7% 0 0.0%
Shoe Laces 54 4,473 1 3,508 0 0.0% 1 100.0% 0 0.0%
Shoe Machinery 1 4,987 0 3,965 0 0.0% 0 0.0% 0 0.0%
Shoe Manufacturers Supplies 84 4,303 2 3,230 1 50.0% 1 50.0% 0 0.0%
Shoe Repair 13,626 1,004 252 482 123 48.8% 125 49.6% 4 1.6%
Shoe Shining 172 4,000 0 3,965 0 0.0% 0 0.0% 0 0.0%
Shoe Trees 155 4,042 1 3,508 1 100.0% 0 0.0% 0 0.0%
Shoes - Custom Made 6,379 1,468 132 737 76 57.6% 53 40.2% 3 2.3%
Shoes - Orthopedic 15,417 922 87 921 65 74.7% 22 25.3% 0 0.0%
Shoes - Retail 171,103 127 1,826 105 1,369 75.0% 403 22.1% 54 3.0%
Shoes - Wholesale & Manufacturers 5,095 1,623 99 855 78 78.8% 20 20.2% 1 1.0%
Shoplifting Prevention Devices 81 4,327 0 3,965 0 0.0% 0 0.0% 0 0.0%
Shoppers News Publications 3,626 1,885 26 1,605 19 73.1% 6 23.1% 1 3.8%
Shopping Carts & Baskets 176 3,990 3 2,997 1 33.3% 2 66.7% 0 0.0%
Shopping Centers & Malls 7,863 1,325 45 1,277 25 55.6% 16 35.6% 4 8.9%
Shopping Service - Personal 10,421 1,165 166 639 116 69.9% 46 27.7% 4 2.4%
Shopping Service - Protective, Comparative 65,304 324 75 1,005 49 65.3% 21 28.0% 5 6.7%
Shoring 985 2,873 12 2,115 12 100.0% 0 0.0% 0 0.0%
Shoring Contractors 1,543 2,518 4 2,829 4 100.0% 0 0.0% 0 0.0%
Shortening 7 4,862 0 3,965 0 0.0% 0 0.0% 0 0.0%
Shot Peening 258 3,765 0 3,965 0 0.0% 0 0.0% 0 0.0%
Shovels - Power 17 4,734 0 3,965 0 0.0% 0 0.0% 0 0.0%
Show Cases 239 3,827 12 2,115 4 33.3% 8 66.7% 0 0.0%
Shower Curtains - Wholesale & Manufacturers 48 4,513 0 3,965 0 0.0% 0 0.0% 0 0.0%
Shower Doors & Enclosures 17,715 867 77 993 48 62.3% 25 32.5% 4 5.2%
Shower Pan Replacement 59 4,431 0 3,965 0 0.0% 0 0.0% 0 0.0%
Shredding Services 1,652 2,458 2 3,230 2 100.0% 0 0.0% 0 0.0%
Shuffleboards 43 4,547 0 3,965 0 0.0% 0 0.0% 0 0.0%
Shutters 64,049 336 232 507 161 69.4% 62 26.7% 9 3.9%
Shuttle Bus 4,411 1,710 80 972 40 50.0% 38 47.5% 2 2.5%
Siding Cleaning 144 4,084 0 3,965 0 0.0% 0 0.0% 0 0.0%
Siding Contractors 227,984 94 648 262 454 70.1% 145 22.4% 49 7.6%
Siding Materials 4,507 1,697 13 2,049 6 46.2% 7 53.8% 0 0.0%
Sightseeing Tours 28,554 630 163 645 99 60.7% 62 38.0% 2 1.2%
Signals 126 4,153 1 3,508 0 0.0% 1 100.0% 0 0.0%
Signs 86,737 251 496 308 294 59.3% 184 37.1% 18 3.6%
Signs - Digital 3,075 2,015 28 1,552 4 14.3% 23 82.1% 1 3.6%
Signs - Equipment & Supplies 6,590 1,438 94 883 94 100.0% 0 0.0% 0 0.0%
Signs - Erectors & Hangers 633 3,192 3 2,997 2 66.7% 0 0.0% 1 33.3%
Signs - Exit Signs 71 4,367 0 3,965 0 0.0% 0 0.0% 0 0.0%
Signs - Maintenance & Repair 723 3,098 6 2,589 2 33.3% 3 50.0% 1 16.7%
Signs - Neon 1,414 2,599 18 1,832 8 44.4% 6 33.3% 4 22.2%
Signs - Photoluminescent 12 4,788 1 3,508 0 0.0% 1 100.0% 0 0.0%
Silage Covering 33 4,592 0 3,965 0 0.0% 0 0.0% 0 0.0%
Silicones 132 4,120 0 3,965 0 0.0% 0 0.0% 0 0.0%
Silks - Wholesale & Manufacturers 204 3,899 5 2,686 2 40.0% 3 60.0% 0 0.0%
Silversmiths & Goldsmiths 525 3,319 2 3,230 2 100.0% 0 0.0% 0 0.0%
Silverware 2,089 2,292 2 3,230 1 50.0% 1 50.0% 0 0.0%
Silverware Clean, Repair & Replate 305 3,663 0 3,965 0 0.0% 0 0.0% 0 0.0%
Singing Telegrams 470 3,395 7 2,485 4 57.1% 2 28.6% 1 14.3%
Sink Manufacturers 188 3,942 2 3,230 0 0.0% 2 100.0% 0 0.0%
Sirens & Horns 108 4,223 0 3,965 0 0.0% 0 0.0% 0 0.0%
Sitting Services 35,090 549 91 897 88 96.7% 1 1.1% 2 2.2%
Skate Sharpening 28 4,627 0 3,965 0 0.0% 0 0.0% 0 0.0%
Skateboard Parks & Rinks 690 3,129 5 2,686 3 60.0% 2 40.0% 0 0.0%
Skateboards & Equipment 28,994 622 269 456 149 55.4% 114 42.4% 6 2.2%
Skating Equipment & Supplies 2,461 2,177 18 1,832 6 33.3% 12 66.7% 0 0.0%
Skating Instruction 162 4,024 0 3,965 0 0.0% 0 0.0% 0 0.0%
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Complaints