US BBB 2012 Statistics Sorted by Industry - Better Business Bureau

US BBB
2012 Statistics
Sorted by Industry
Rank by
Inquiries
Industry Classification
Inquiries
Complaints
Cmpls Settled % Cmpls Not Settled % Cmpls Unable to Pursue
%
Employment Counseling 5,297 1,590 5 2,686 4 80.0% 1 20.0% 0 0.0%
Employment Service 33,021 573 105 838 58 55.2% 24 22.9% 23 21.9%
Employment Service - Administrative Assistant 92 4,275 0 3,965 0 0.0% 0 0.0% 0 0.0%
Employment Service - Employee Leasing 22,638 737 42 1,318 35 83.3% 7 16.7% 0 0.0%
Employment Service - Government, Co, Fraternal 1,516 2,538 5 2,686 5 100.0% 0 0.0% 0 0.0%
Employment Service - Union Talent Signatory 53 4,478 0 3,965 0 0.0% 0 0.0% 0 0.0%
Employment Service - Virtual Assistant 3,700 1,865 7 2,485 4 57.1% 1 14.3% 2 28.6%
Employment Training 41,177 483 184 597 90 48.9% 79 42.9% 15 8.2%
Enameling, Japanning & Lacquering 18 4,720 0 3,965 0 0.0% 0 0.0% 0 0.0%
Encyclopedia & Book Sales 853 2,988 17 1,874 10 58.8% 6 35.3% 1 5.9%
Encyclopedia & Book Sales by Internet 626 3,196 2 3,230 2 100.0% 0 0.0% 0 0.0%
Encyclopedia & Book Sales by Mail 11 4,800 1 3,508 1 100.0% 0 0.0% 0 0.0%
Encyclopedias 720 3,104 3 2,997 1 33.3% 2 66.7% 0 0.0%
Endodontics 4,105 1,782 22 1,710 19 86.4% 3 13.6% 0 0.0%
Energy Audits 15,175 934 24 1,649 16 66.7% 7 29.2% 1 4.2%
Energy Conservation Products - Wholesale & Manufacturers 1,903 2,366 2 3,230 1 50.0% 1 50.0% 0 0.0%
Energy Conservation Products & Services 90,218 238 297 427 202 68.0% 66 22.2% 29 9.8%
Energy Management & Conservation Consultant 38,337 509 132 737 71 53.8% 56 42.4% 5 3.8%
Energy Service Companies 34,013 563 142 704 125 88.0% 15 10.6% 2 1.4%
Engineering Consultants 13,424 1,014 13 2,049 7 53.8% 6 46.2% 0 0.0%
Engineering Contractors - General 28,271 634 30 1,508 15 50.0% 15 50.0% 0 0.0%
Engineering Equipment & Supplies 2,409 2,190 8 2,387 6 75.0% 2 25.0% 0 0.0%
Engineering Reports 769 3,045 0 3,965 0 0.0% 0 0.0% 0 0.0%
Engineers - Civil 20,449 788 9 2,300 8 88.9% 1 11.1% 0 0.0%
Engineers - Electrical 5,250 1,595 12 2,115 9 75.0% 2 16.7% 1 8.3%
Engineers - Environmental 237 3,835 0 3,965 0 0.0% 0 0.0% 0 0.0%
Engineers - Mechanical 4,654 1,678 12 2,115 7 58.3% 5 41.7% 0 0.0%
Engineers - Professional 55,466 394 39 1,357 31 79.5% 8 20.5% 0 0.0%
Engineers - Structural 12,882 1,032 10 2,233 9 90.0% 1 10.0% 0 0.0%
Engines - Diesel 9,495 1,228 38 1,372 25 65.8% 13 34.2% 0 0.0%
Engines - Fuel Conversion 3,123 2,006 10 2,233 5 50.0% 5 50.0% 0 0.0%
Engines - Fuel Injection Service & Parts 3,739 1,857 15 1,968 7 46.7% 7 46.7% 1 6.7%
Engines - Gas 2,390 2,198 18 1,832 12 66.7% 5 27.8% 1 5.6%
Engines - Gasoline 455 3,421 9 2,300 4 44.4% 5 55.6% 0 0.0%
Engines - Rebuild & Exchange 89,821 239 473 317 322 68.1% 143 30.2% 8 1.7%
Engines - Supplies, Equipment & Parts 17,148 881 97 866 66 68.0% 27 27.8% 4 4.1%
Engravers - Mechanical 3,470 1,917 3 2,997 2 66.7% 0 0.0% 1 33.3%
Engravers - Metal 1,605 2,480 10 2,233 9 90.0% 1 10.0% 0 0.0%
Engravers - Photo 65 4,403 0 3,965 0 0.0% 0 0.0% 0 0.0%
Engravers - Plastic, Wood 1,523 2,534 1 3,508 1 100.0% 0 0.0% 0 0.0%
Engravers - Stationery 1,200 2,719 9 2,300 7 77.8% 2 22.2% 0 0.0%
Engraving Equipment & Supplies 707 3,117 2 3,230 0 0.0% 1 50.0% 1 50.0%
Entertainers 18,550 840 105 838 58 55.2% 44 41.9% 3 2.9%
Entertainment Bureaus 16,468 899 189 584 123 65.1% 64 33.9% 2 1.1%
Entomologists 47 4,521 7 2,485 1 14.3% 6 85.7% 0 0.0%
Envelopes - Retail 366 3,568 1 3,508 1 100.0% 0 0.0% 0 0.0%
Envelopes - Wholesale & Manufacturers 1,543 2,518 1 3,508 1 100.0% 0 0.0% 0 0.0%
Environmental & Ecological Services 53,338 409 56 1,152 40 71.4% 15 26.8% 1 1.8%
Environmental Consulting & Contracting 10,675 1,144 9 2,300 6 66.7% 3 33.3% 0 0.0%
Environmental Testing & Consulting 7,048 1,397 32 1,473 23 71.9% 9 28.1% 0 0.0%
Environmental, Conservationist & Ecol Org 4,329 1,734 9 2,300 5 55.6% 3 33.3% 1 11.1%
Equestrian Services 6,383 1,467 31 1,493 16 51.6% 15 48.4% 0 0.0%
Equine Therapy 220 3,869 0 3,965 0 0.0% 0 0.0% 0 0.0%
Equipment Calibration 801 3,023 3 2,997 2 66.7% 0 0.0% 1 33.3%
Ergonomic Products & Services 1,120 2,778 3 2,997 3 100.0% 0 0.0% 0 0.0%
Erosion Control 3,283 1,967 3 2,997 2 66.7% 1 33.3% 0 0.0%
Escalators 18 4,720 0 3,965 0 0.0% 0 0.0% 0 0.0%
Escort Service - Personal 4,019 1,799 1 3,508 0 0.0% 1 100.0% 0 0.0%
Escrow Service 83,336 265 233 506 145 62.2% 54 23.2% 34 14.6%
Estate Liquidators 13,970 989 80 972 44 55.0% 36 45.0% 0 0.0%
Estate Planning & Management 58,655 367 58 1,132 42 72.4% 15 25.9% 1 1.7%
Estates - Appraisals, Sales & Auctions 30,066 613 176 618 103 58.5% 71 40.3% 2 1.1%
Estheticians 1,016 2,852 2 3,230 2 100.0% 0 0.0% 0 0.0%
Etched Products - Metal, Glass 588 3,245 1 3,508 1 100.0% 0 0.0% 0 0.0%
Etching Equipment & Supplies 19 4,714 2 3,230 1 50.0% 1 50.0% 0 0.0%
Etiquette School 610 3,207 1 3,508 1 100.0% 0 0.0% 0 0.0%
Evaporating Apparatus 21 4,693 0 3,965 0 0.0% 0 0.0% 0 0.0%
Evaporative Coolers - Sales & Service 212 3,885 1 3,508 0 0.0% 1 100.0% 0 0.0%
Event Center 785 3,034 22 1,710 13 59.1% 9 40.9% 0 0.0%
Event Planners 34,611 558 309 414 136 44.0% 146 47.2% 27 8.7%
Event Planners - Corporate 1,102 2,786 11 2,175 4 36.4% 7 63.6% 0 0.0%
Eviction Service 8,433 1,286 56 1,152 48 85.7% 6 10.7% 2 3.6%
Excavating Contractors 194,359 112 164 643 84 51.2% 75 45.7% 5 3.0%
Excavating Equipment 1,605 2,480 9 2,300 5 55.6% 4 44.4% 0 0.0%
Excelsior 5 4,888 0 3,965 0 0.0% 0 0.0% 0 0.0%
Executive Search Consultants 20,153 795 23 1,677 10 43.5% 10 43.5% 3 13.0%
Executive Suites 392 3,521 5 2,686 3 60.0% 2 40.0% 0 0.0%
Exercise & Physical Fitness Programs 149,556 154 1,299 153 939 72.3% 325 25.0% 35 2.7%
Rank by
Complaints