US BBB 2012 Statistics Sorted by Industry - Better Business Bureau

US BBB
2012 Statistics
Sorted by Industry
Rank by
Inquiries
Industry Classification
Inquiries
Complaints
Cmpls Settled % Cmpls Not Settled % Cmpls Unable to Pursue
%
Human Resources 22,199 753 24 1,649 18 75.0% 6 25.0% 0 0.0%
Human Services Organizations 5,401 1,573 12 2,115 8 66.7% 3 25.0% 1 8.3%
Humane Societies 1,205 2,717 16 1,909 15 93.8% 1 6.3% 0 0.0%
Humidifying Apparatus 252 3,789 2 3,230 2 100.0% 0 0.0% 0 0.0%
Hunting & Fishing Services 17,773 865 116 798 64 55.2% 50 43.1% 2 1.7%
Hydraulic Equipment & Supplies 6,727 1,426 52 1,195 38 73.1% 14 26.9% 0 0.0%
Hydraulic Equipment Repair 4,026 1,795 15 1,968 8 53.3% 5 33.3% 2 13.3%
Hydrologists 72 4,361 0 3,965 0 0.0% 0 0.0% 0 0.0%
Hydronic Heating 236 3,838 0 3,965 0 0.0% 0 0.0% 0 0.0%
Hydroponics - Equipment & Supplies 14,779 953 7 2,485 7 100.0% 0 0.0% 0 0.0%
Hydroseeding 2,472 2,171 9 2,300 7 77.8% 2 22.2% 0 0.0%
Hygrometers 20 4,700 0 3,965 0 0.0% 0 0.0% 0 0.0%
Hypnotherapists - Hypnotists 20,291 794 30 1,508 26 86.7% 4 13.3% 0 0.0%
Ice 4,344 1,730 7 2,485 4 57.1% 3 42.9% 0 0.0%
Ice Cream & Frozen Desserts - Dealers 8,353 1,291 44 1,290 28 63.6% 14 31.8% 2 4.5%
Ice Cream & Frozen Desserts - Mfg & Dist 1,428 2,589 16 1,909 11 68.8% 5 31.3% 0 0.0%
Ice Cream Cone Manufacturers & Distributors 181 3,973 1 3,508 0 0.0% 1 100.0% 0 0.0%
Ice Cream Cone Manufacturers Equipment 2 4,956 0 3,965 0 0.0% 0 0.0% 0 0.0%
Ice Cream Freezers 170 4,008 0 3,965 0 0.0% 0 0.0% 0 0.0%
Ice Cream Manufacturers Equipment 682 3,136 2 3,230 2 100.0% 0 0.0% 0 0.0%
Ice Cream Manufacturers Supplies 88 4,293 0 3,965 0 0.0% 0 0.0% 0 0.0%
Ice Cream Mixes 137 4,102 1 3,508 1 100.0% 0 0.0% 0 0.0%
Ice Crushers 4 4,914 1 3,508 1 100.0% 0 0.0% 0 0.0%
Ice Machine Repair 174 3,992 1 3,508 1 100.0% 0 0.0% 0 0.0%
Ice Making Equipment & Machines 1,579 2,497 1 3,508 0 0.0% 1 100.0% 0 0.0%
Ice Melting Equipment & Supplies 84 4,303 1 3,508 1 100.0% 0 0.0% 0 0.0%
Ice Sculptures 64 4,407 0 3,965 0 0.0% 0 0.0% 0 0.0%
Ice Substitutes 9 4,832 1 3,508 0 0.0% 1 100.0% 0 0.0%
Identification Bureaus 267 3,753 7 2,485 7 100.0% 0 0.0% 0 0.0%
Identification Card Service 4,216 1,761 35 1,426 7 20.0% 26 74.3% 2 5.7%
Identification Equipment & Supplies 3,040 2,026 5 2,686 4 80.0% 1 20.0% 0 0.0%
Identity Theft Protection & Prevention Services 37,807 516 183 602 160 87.4% 23 12.6% 0 0.0%
Ignition Interlock Devices 1,622 2,470 11 2,175 10 90.9% 1 9.1% 0 0.0%
Image & Graphics Printing 12,557 1,043 188 586 85 45.2% 96 51.1% 7 3.7%
Immigration & Naturalization Consultants 19,833 803 132 737 66 50.0% 62 47.0% 4 3.0%
Import Representatives 768 3,047 12 2,115 4 33.3% 6 50.0% 2 16.7%
Importers 26,800 657 192 576 152 79.2% 38 19.8% 2 1.0%
Impregnating 1,180 2,731 3 2,997 2 66.7% 1 33.3% 0 0.0%
Impregnating Apparatus 1 4,987 0 3,965 0 0.0% 0 0.0% 0 0.0%
Imprinting 1,565 2,507 2 3,230 2 100.0% 0 0.0% 0 0.0%
Incense 892 2,956 9 2,300 6 66.7% 3 33.3% 0 0.0%
Incentive Programs 17,124 882 510 301 505 99.0% 4 0.8% 1 0.2%
Incinerators 4 4,914 0 3,965 0 0.0% 0 0.0% 0 0.0%
Incorporating Companies 51,427 420 194 574 155 79.9% 38 19.6% 1 0.5%
Indexing Service - Book, Periodical 25 4,648 2 3,230 1 50.0% 1 50.0% 0 0.0%
Indian Goods 1,257 2,683 10 2,233 9 90.0% 1 10.0% 0 0.0%
Indoor Sky Diving 132 4,120 1 3,508 1 100.0% 0 0.0% 0 0.0%
Induction Heating Equipment 64 4,407 0 3,965 0 0.0% 0 0.0% 0 0.0%
Industrial Consultants 5,256 1,593 2 3,230 0 0.0% 2 100.0% 0 0.0%
Industrial Developments 1,022 2,844 4 2,829 3 75.0% 0 0.0% 1 25.0%
Industrial Equipment & Supplies 44,554 460 178 614 136 76.4% 37 20.8% 5 2.8%
Industrial Hygiene Consultants 1,130 2,774 0 3,965 0 0.0% 0 0.0% 0 0.0%
Industrial Manufacturers 17,860 863 53 1,182 44 83.0% 9 17.0% 0 0.0%
Industrial Painting 194 3,930 1 3,508 0 0.0% 0 0.0% 1 100.0%
Industrial Products Wholesalers & Distributors 21,512 762 43 1,306 34 79.1% 7 16.3% 2 4.7%
In-floor Heating 10 4,814 0 3,965 0 0.0% 0 0.0% 0 0.0%
Infomercials 6,123 1,495 75 1,005 69 92.0% 6 8.0% 0 0.0%
Information Bureaus 133,893 172 958 193 728 76.0% 115 12.0% 115 12.0%
Information Processing & Retrieval Equipment & Systems 6,034 1,502 9 2,300 1 11.1% 8 88.9% 0 0.0%
Information Technology Services 68,425 310 404 356 334 82.7% 65 16.1% 5 1.2%
Infrared Equipment 603 3,219 1 3,508 1 100.0% 0 0.0% 0 0.0%
Infrared Inspection 298 3,671 0 3,965 0 0.0% 0 0.0% 0 0.0%
In-Home Autism Therapy 239 3,827 0 3,965 0 0.0% 0 0.0% 0 0.0%
In-Home Care 68,045 312 64 1,083 48 75.0% 16 25.0% 0 0.0%
Ink Cartridge - Refill & Sales 9,681 1,215 95 877 74 77.9% 19 20.0% 2 2.1%
Inks - Manufacturers Materials 890 2,958 4 2,829 3 75.0% 1 25.0% 0 0.0%
Inks - Print & Lithograph 482 3,377 2 3,230 0 0.0% 2 100.0% 0 0.0%
Inks - Writing & Marking 769 3,045 3 2,997 3 100.0% 0 0.0% 0 0.0%
Insect Control Devices 982 2,879 7 2,485 2 28.6% 5 71.4% 0 0.0%
Insecticides 1,179 2,733 1 3,508 0 0.0% 1 100.0% 0 0.0%
Inserts - Screw Thread 15 4,759 0 3,965 0 0.0% 0 0.0% 0 0.0%
Inspection Devices - Industrial 546 3,285 1 3,508 1 100.0% 0 0.0% 0 0.0%
Instrument Cases 529 3,313 10 2,233 1 10.0% 7 70.0% 2 20.0%
Insulation Contractors Equipment & Supplies 2,845 2,065 11 2,175 5 45.5% 6 54.5% 0 0.0%
Insulation Materials 8,896 1,257 13 2,049 9 69.2% 4 30.8% 0 0.0%
Insulation Materials - Electric 131 4,127 0 3,965 0 0.0% 0 0.0% 0 0.0%
Insurance - Accident & Health 19,379 816 89 910 72 80.9% 12 13.5% 5 5.6%
Insurance - Auto 128,025 176 1,061 181 946 89.2% 108 10.2% 7 0.7%
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Complaints