US BBB 2012 Statistics Sorted by Industry - Better Business Bureau

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US BBB 2012 Statistics Sorted by Industry Rank by Inquiries Industry Classification Inquiries Complaints Cmpls Settled % Cmpls Not Settled % Cmpls Unable to Pursue % Perlite & Perlite Products 562 3,269 4 2,829 2 50.0% 2 50.0% 0 0.0% Permanent Make Up 3,755 1,851 12 2,115 8 66.7% 4 33.3% 0 0.0% Personal Chef 1,157 2,757 1 3,508 0 0.0% 1 100.0% 0 0.0% Personal Organizer 317 3,648 2 3,230 1 50.0% 1 50.0% 0 0.0% Personal Security Guard Service 7,293 1,375 4 2,829 2 50.0% 2 50.0% 0 0.0% Personal ServiceBureaus 75 4,347 0 3,965 0 0.0% 0 0.0% 0 0.0% Personal Services 51,314 422 300 425 203 67.7% 91 30.3% 6 2.0% Personal Trainers 10,088 1,182 74 1,013 50 67.6% 21 28.4% 3 4.1% Personnel Consultants 12,024 1,066 17 1,874 5 29.4% 11 64.7% 1 5.9% Pest Control Services 753,697 26 3,123 56 2,521 80.7% 550 17.6% 52 1.7% Pest Control Supplies & Equipment 7,335 1,367 49 1,230 37 75.5% 12 24.5% 0 0.0% Pet Boarding - Dogs 18,896 832 58 1,132 41 70.7% 15 25.9% 2 3.4% Pet Boarding & Kennels 135,430 168 263 465 178 67.7% 78 29.7% 7 2.7% Pet Cemeteries, Crematories & Supplies 9,633 1,217 11 2,175 6 54.5% 5 45.5% 0 0.0% Pet Clothing Designer 936 2,922 42 1,318 30 71.4% 12 28.6% 0 0.0% Pet Day Care 8,513 1,282 16 1,909 14 87.5% 2 12.5% 0 0.0% Pet Exercising Service 7,455 1,357 21 1,736 13 61.9% 7 33.3% 1 4.8% Pet Fencing & Containment Systems 5,113 1,619 23 1,677 19 82.6% 3 13.0% 1 4.3% Pet Finding Service 2,299 2,222 49 1,230 42 85.7% 5 10.2% 2 4.1% Pet Foods - Wholesale & Manufacturers 23,357 720 89 910 56 62.9% 32 36.0% 1 1.1% Pet Grooming 109,873 203 370 372 252 68.1% 108 29.2% 10 2.7% Pet Grooming - Mobile 5,201 1,606 18 1,832 8 44.4% 10 55.6% 0 0.0% Pet Health Plans 9,722 1,211 36 1,408 20 55.6% 10 27.8% 6 16.7% Pet Jewelery 420 3,476 26 1,605 7 26.9% 19 73.1% 0 0.0% Pet Kenneling Services 198 3,916 7 2,485 6 85.7% 1 14.3% 0 0.0% Pet Services 9,007 1,252 45 1,277 25 55.6% 15 33.3% 5 11.1% Pet Shops 102,625 214 747 236 494 66.1% 223 29.9% 30 4.0% Pet Sitting Services 36,120 536 65 1,077 43 66.2% 19 29.2% 3 4.6% Pet Supplies & Foods - Retail 75,319 292 651 260 449 69.0% 178 27.3% 24 3.7% Pet Supplies & Foods - Wholesale 4,589 1,689 33 1,455 24 72.7% 8 24.2% 1 3.0% Pet Training 32,439 581 71 1,033 48 67.6% 20 28.2% 3 4.2% Pet Training - Dog 19,794 804 59 1,121 33 55.9% 25 42.4% 1 1.7% Pet Training - Electronic/ecollar 1 4,987 0 3,965 0 0.0% 0 0.0% 0 0.0% Pet Transporting 9,538 1,224 33 1,455 14 42.4% 11 33.3% 8 24.2% Pet Waste Removal 1,968 2,343 5 2,686 3 60.0% 2 40.0% 0 0.0% Petroleum 7,843 1,326 10 2,233 4 40.0% 6 60.0% 0 0.0% Petroleum Products 7,431 1,359 42 1,318 20 47.6% 21 50.0% 1 2.4% Pewter 84 4,303 0 3,965 0 0.0% 0 0.0% 0 0.0% Pewterware 24 4,658 1 3,508 1 100.0% 0 0.0% 0 0.0% Pharmaceutical Machinery 168 4,014 0 3,965 0 0.0% 0 0.0% 0 0.0% Pharmaceutical Products - Research 1,244 2,691 8 2,387 6 75.0% 2 25.0% 0 0.0% Pharmaceutical Products - Wholesale & Manufacturing 21,488 763 155 665 115 74.2% 37 23.9% 3 1.9% Pharmaceutical Suppliers - Foreign 2,577 2,140 14 2,009 1 7.1% 1 7.1% 12 85.7% Pharmacies 118,643 189 1,082 177 1,000 92.4% 74 6.8% 8 0.7% Pharmacies - Infusion Services 428 3,457 3 2,997 2 66.7% 1 33.3% 0 0.0% Pharmacies - Specialty 3,828 1,837 13 2,049 11 84.6% 2 15.4% 0 0.0% Pharmacies - Specialty - Hemophillia 73 4,353 0 3,965 0 0.0% 0 0.0% 0 0.0% Pharmacy - Compounding 7,658 1,339 33 1,455 16 48.5% 14 42.4% 3 9.1% Phlebotomy Training & Certification 758 3,055 5 2,686 2 40.0% 3 60.0% 0 0.0% Photo Booth Rentals 2,760 2,093 26 1,605 10 38.5% 14 53.8% 2 7.7% Photo Copying 2,129 2,276 21 1,736 17 81.0% 4 19.0% 0 0.0% Photo Electric Cells & Equipment 192 3,936 2 3,230 0 0.0% 2 100.0% 0 0.0% Photo Finishing - Retail 17,490 872 207 552 127 61.4% 73 35.3% 7 3.4% Photo Finishing - Wholesale 310 3,656 1 3,508 0 0.0% 1 100.0% 0 0.0% Photo Imaging Service 5,920 1,516 255 475 166 65.1% 59 23.1% 30 11.8% Photo Retouching 1,323 2,648 23 1,677 3 13.0% 20 87.0% 0 0.0% Photogrammetric Equipment & Supplies 350 3,596 2 3,230 2 100.0% 0 0.0% 0 0.0% Photographers 27,638 641 772 231 351 45.5% 371 48.1% 50 6.5% Photographers - Aerial 7,271 1,377 49 1,230 22 44.9% 22 44.9% 5 10.2% Photographers - Commercial 59,431 361 504 304 254 50.4% 239 47.4% 11 2.2% Photographers - Pet 295 3,683 4 2,829 0 0.0% 4 100.0% 0 0.0% Photographers - Portrait 93,156 231 1,293 154 598 46.2% 629 48.6% 66 5.1% Photographers - School 185 3,960 5 2,686 2 40.0% 3 60.0% 0 0.0% Photographers - Sports 185 3,960 5 2,686 0 0.0% 4 80.0% 1 20.0% Photographers - Wedding 27,975 636 436 335 151 34.6% 263 60.3% 22 5.0% Photographic Color Prints & Trans. 1,643 2,461 14 2,009 8 57.1% 6 42.9% 0 0.0% Photographic Darkroom Rental 216 3,874 0 3,965 0 0.0% 0 0.0% 0 0.0% Photographic Equipment - Repair 4,451 1,707 27 1,578 22 81.5% 5 18.5% 0 0.0% Photographic Equipment & Supplies - Retail 111,628 200 698 246 478 68.5% 195 27.9% 25 3.6% Photographic Equipment & Supplies - Wholesale & Manufacturing 2,412 2,188 124 763 103 83.1% 18 14.5% 3 2.4% Photographic Mounts 3,716 1,862 16 1,909 15 93.8% 1 6.3% 0 0.0% Photographic Research Service 49 4,507 0 3,965 0 0.0% 0 0.0% 0 0.0% Photographs - Stock 2,084 2,299 57 1,144 50 87.7% 6 10.5% 1 1.8% Photography Sales 14,897 950 207 552 78 37.7% 112 54.1% 17 8.2% Photography Sales by Mail 328 3,626 12 2,115 2 16.7% 10 83.3% 0 0.0% Photography Sales on the Internet 3,115 2,009 42 1,318 23 54.8% 16 38.1% 3 7.1% Photography Schools 4,152 1,776 16 1,909 13 81.3% 1 6.3% 2 12.5% Physical Therapists 46,843 444 150 679 115 76.7% 34 22.7% 1 0.7% Rank by Complaints
US BBB 2012 Statistics Sorted by Industry Rank by Inquiries Industry Classification Inquiries Complaints Cmpls Settled % Cmpls Not Settled % Cmpls Unable to Pursue % Physical Therapy Equipment 640 3,184 6 2,589 4 66.7% 1 16.7% 1 16.7% Physician - Nephrology 530 3,311 3 2,997 1 33.3% 2 66.7% 0 0.0% Physicians - Specialists 76,808 288 330 392 269 81.5% 59 17.9% 2 0.6% Physicians - Surgeons & Neurosurgeons 3,896 1,820 28 1,552 19 67.9% 9 32.1% 0 0.0% Physicians & Surgeons - Allergy 4,187 1,766 20 1,766 14 70.0% 6 30.0% 0 0.0% Physicians & Surgeons - Anesthesiologists 6,531 1,445 47 1,256 35 74.5% 12 25.5% 0 0.0% Physicians & Surgeons - Cardiology Services 6,564 1,442 23 1,677 17 73.9% 5 21.7% 1 4.3% Physicians & Surgeons - Cosmetic, Plastic & Reconstructive Surgery 60,261 358 161 654 107 66.5% 46 28.6% 8 5.0% Physicians & Surgeons - Dermatology 28,708 628 184 597 146 79.3% 38 20.7% 0 0.0% Physicians & Surgeons - Ear, Nose & Throat 3,339 1,952 28 1,552 24 85.7% 4 14.3% 0 0.0% Physicians & Surgeons - Endocrinology, Diabetes & Metabolism 2,493 2,165 11 2,175 8 72.7% 3 27.3% 0 0.0% Physicians & Surgeons - Family Practice 20,608 785 230 510 168 73.0% 62 27.0% 0 0.0% Physicians & Surgeons - Gastroenterology 6,447 1,460 44 1,290 36 81.8% 8 18.2% 0 0.0% Physicians & Surgeons - Hormone Replacement Therapy 13,591 1,007 27 1,578 21 77.8% 6 22.2% 0 0.0% Physicians & Surgeons - Industrial Medicine 768 3,047 1 3,508 1 100.0% 0 0.0% 0 0.0% Physicians & Surgeons - Internal Medicine 14,902 949 73 1,022 45 61.6% 28 38.4% 0 0.0% Physicians & Surgeons - Maxillofacial 2,728 2,102 19 1,795 15 78.9% 4 21.1% 0 0.0% Physicians & Surgeons - Medical-M.D. 184,669 119 1,168 167 853 73.0% 298 25.5% 17 1.5% Physicians & Surgeons - OB/GYN 26,709 662 112 816 85 75.9% 26 23.2% 1 0.9% Physicians & Surgeons - Oncology 2,434 2,181 7 2,485 6 85.7% 1 14.3% 0 0.0% Physicians & Surgeons - Ophthalmology 27,288 645 118 792 102 86.4% 15 12.7% 1 0.8% Physicians & Surgeons - Orthopedic Surgery 25,589 681 124 763 99 79.8% 25 20.2% 0 0.0% Physicians & Surgeons - Osteopathic-D.O. 9,462 1,230 22 1,710 16 72.7% 6 27.3% 0 0.0% Physicians & Surgeons - Pediatrics 19,110 825 91 897 79 86.8% 11 12.1% 1 1.1% Physicians & Surgeons - Pulmonary Diseases 984 2,874 5 2,686 4 80.0% 1 20.0% 0 0.0% Physicians & Surgeons - Radiology 11,460 1,099 160 657 125 78.1% 31 19.4% 4 2.5% Physicians & Surgeons - Sports Medicine 578 3,257 11 2,175 6 54.5% 5 45.5% 0 0.0% Physicians & Surgeons - Urology 108 4,223 5 2,686 4 80.0% 1 20.0% 0 0.0% Physicians & Surgeons - Weight Reduction 29,563 614 161 654 130 80.7% 30 18.6% 1 0.6% Physicians & Surgeons Equipment - Repair & Refinish 363 3,577 0 3,965 0 0.0% 0 0.0% 0 0.0% Physicians & Surgeons Equipment & Supplies 1,330 2,646 0 3,965 0 0.0% 0 0.0% 0 0.0% Physicians & Surgeons Information Bureaus 753 3,061 5 2,686 2 40.0% 1 20.0% 2 40.0% Physicians Assistants 709 3,113 1 3,508 1 100.0% 0 0.0% 0 0.0% Physicists 211 3,887 9 2,300 1 11.1% 6 66.7% 2 22.2% Piano & Organ Moving 8,245 1,299 16 1,909 10 62.5% 5 31.3% 1 6.3% Pianos 10,628 1,148 35 1,426 17 48.6% 17 48.6% 1 2.9% Pianos - Parts 199 3,913 1 3,508 1 100.0% 0 0.0% 0 0.0% Pianos - Restoration & Refinishing 729 3,089 1 3,508 1 100.0% 0 0.0% 0 0.0% Pianos - Tuning & Repair 6,231 1,483 17 1,874 8 47.1% 8 47.1% 1 5.9% Pickles & Pickle Products 138 4,101 0 3,965 0 0.0% 0 0.0% 0 0.0% Picnic Equipment & Supplies 169 4,012 1 3,508 1 100.0% 0 0.0% 0 0.0% Picnic Grounds 23 4,671 1 3,508 1 100.0% 0 0.0% 0 0.0% Picture Frames - Dealers 8,870 1,258 47 1,256 27 57.4% 17 36.2% 3 6.4% Picture Frames - Manufacturers Supplies 7,002 1,400 13 2,049 6 46.2% 7 53.8% 0 0.0% Picture Frames - Restore & Repair 372 3,557 5 2,686 2 40.0% 3 60.0% 0 0.0% Picture Frames - Wholesale & Manufacturers 1,088 2,797 4 2,829 0 0.0% 4 100.0% 0 0.0% Picture Framing 1,445 2,576 4 2,829 1 25.0% 3 75.0% 0 0.0% Picture Hanging Service 238 3,832 0 3,965 0 0.0% 0 0.0% 0 0.0% Picture Restoring 3,669 1,873 102 848 21 20.6% 81 79.4% 0 0.0% Pictures 1,389 2,608 21 1,736 5 23.8% 15 71.4% 1 4.8% Pies 569 3,263 3 2,997 1 33.3% 2 66.7% 0 0.0% Pilates 1,037 2,831 9 2,300 5 55.6% 3 33.3% 1 11.1% Pile Driving 965 2,894 3 2,997 2 66.7% 1 33.3% 0 0.0% Piling 131 4,127 0 3,965 0 0.0% 0 0.0% 0 0.0% Pillows 63,636 338 49 1,230 44 89.8% 5 10.2% 0 0.0% Pillows - Renovating 8 4,847 0 3,965 0 0.0% 0 0.0% 0 0.0% Pilot Car Service 354 3,588 3 2,997 0 0.0% 3 100.0% 0 0.0% Pilots - Marine 111 4,208 0 3,965 0 0.0% 0 0.0% 0 0.0% Pinata Sales 103 4,242 2 3,230 0 0.0% 2 100.0% 0 0.0% Pinball Sales & Service 1,838 2,393 12 2,115 9 75.0% 3 25.0% 0 0.0% Pine Straw 190 3,939 0 3,965 0 0.0% 0 0.0% 0 0.0% Pins - Common, Safety 561 3,270 1 3,508 1 100.0% 0 0.0% 0 0.0% Pins - Lapel 773 3,044 1 3,508 1 100.0% 0 0.0% 0 0.0% Pins Cotter, Taper 6 4,876 0 3,965 0 0.0% 0 0.0% 0 0.0% Pipe 5,479 1,564 4 2,829 3 75.0% 0 0.0% 1 25.0% Pipe - Used 5 4,888 0 3,965 0 0.0% 0 0.0% 0 0.0% Pipe & Boiler Covering Contractors 320 3,641 2 3,230 2 100.0% 0 0.0% 0 0.0% Pipe & Boiler Covering Materials 36 4,584 0 3,965 0 0.0% 0 0.0% 0 0.0% Pipe & Valve Fitters 1,018 2,850 0 3,965 0 0.0% 0 0.0% 0 0.0% Pipe & Valve Fitters - Gas 190 3,939 0 3,965 0 0.0% 0 0.0% 0 0.0% Pipe Bending & Fabricating 506 3,351 0 3,965 0 0.0% 0 0.0% 0 0.0% Pipe Cutting & Threading 331 3,624 0 3,965 0 0.0% 0 0.0% 0 0.0% Pipe Cutting & Threading Equipment 4 4,914 0 3,965 0 0.0% 0 0.0% 0 0.0% Pipe Fittings 984 2,874 1 3,508 1 100.0% 0 0.0% 0 0.0% Pipe Hangers 123 4,163 0 3,965 0 0.0% 0 0.0% 0 0.0% Pipe Inspection 1,590 2,490 1 3,508 1 100.0% 0 0.0% 0 0.0% Pipe Line Companies 1,010 2,858 0 3,965 0 0.0% 0 0.0% 0 0.0% Pipe Line Contractors 10,497 1,158 36 1,408 27 75.0% 7 19.4% 2 5.6% Rank by Complaints
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US BBB 2012 Statistics Sorted by Industry - Better Business Bureau

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