US BBB 2012 Statistics Sorted by Industry - Better Business Bureau

US BBB
2012 Statistics
Sorted by Industry
Rank by
Inquiries
Industry Classification
Inquiries
Complaints
Cmpls Settled % Cmpls Not Settled % Cmpls Unable to Pursue
%
Leather Goods Manufacturers Supplies 748 3,072 4 2,829 2 50.0% 2 50.0% 0 0.0%
Leather Restoration 910 2,946 7 2,485 4 57.1% 3 42.9% 0 0.0%
Lecture & Seminar Bureaus 14,528 962 73 1,022 38 52.1% 7 9.6% 28 38.4%
Legal Clinics 19,276 818 139 714 111 79.9% 27 19.4% 1 0.7%
Legal Document Assistance 24,637 702 118 792 76 64.4% 37 31.4% 5 4.2%
Legal Forms 98,558 221 461 322 268 58.1% 180 39.0% 13 2.8%
Legal Information Services 11,855 1,081 74 1,013 33 44.6% 27 36.5% 14 18.9%
Legal Printing 65 4,403 0 3,965 0 0.0% 0 0.0% 0 0.0%
Legal Services Plans 60,332 356 154 666 101 65.6% 47 30.5% 6 3.9%
Lenses 1,171 2,738 8 2,387 5 62.5% 3 37.5% 0 0.0%
Letter Shop Service 223 3,865 1 3,508 0 0.0% 1 100.0% 0 0.0%
Lettering Machines 873 2,970 5 2,686 5 100.0% 0 0.0% 0 0.0%
Letters - Sign 1,022 2,844 7 2,485 2 28.6% 5 71.4% 0 0.0%
Levels 30 4,608 0 3,965 0 0.0% 0 0.0% 0 0.0%
Libraries - Circulating & Rental 43 4,547 1 3,508 1 100.0% 0 0.0% 0 0.0%
Libraries - Institutional 12 4,788 0 3,965 0 0.0% 0 0.0% 0 0.0%
Libraries - Public 495 3,360 4 2,829 4 100.0% 0 0.0% 0 0.0%
Library Equipment & Supplies 129 4,138 0 3,965 0 0.0% 0 0.0% 0 0.0%
Library Research Service 750 3,068 11 2,175 5 45.5% 4 36.4% 2 18.2%
Lice Removal/Protection Services 2,332 2,216 8 2,387 8 100.0% 0 0.0% 0 0.0%
License Services 17,482 874 68 1,054 52 76.5% 12 17.6% 4 5.9%
Lie Detection Service 3,508 1,905 2 3,230 2 100.0% 0 0.0% 0 0.0%
Life Raft Inflation Equipment 20 4,700 0 3,965 0 0.0% 0 0.0% 0 0.0%
Lifts 6,947 1,404 16 1,909 11 68.8% 5 31.3% 0 0.0%
Lifts/Elevators - In Home 590 3,239 5 2,686 5 100.0% 0 0.0% 0 0.0%
Lighting Consultants 5,473 1,565 10 2,233 5 50.0% 5 50.0% 0 0.0%
Lighting Equipment - Emergency 4,493 1,700 36 1,408 33 91.7% 3 8.3% 0 0.0%
Lighting Fixtures - Cleaning 20 4,700 0 3,965 0 0.0% 0 0.0% 0 0.0%
Lighting Fixtures - Repair & Maintenance 1,837 2,394 7 2,485 4 57.1% 3 42.9% 0 0.0%
Lighting Fixtures - Retail 89,798 240 513 298 291 56.7% 211 41.1% 11 2.1%
Lighting Fixtures - Supplies & Parts 3,505 1,907 16 1,909 7 43.8% 8 50.0% 1 6.3%
Lighting Fixtures - Wholesale & Manufacturers 4,752 1,666 22 1,710 21 95.5% 1 4.5% 0 0.0%
Lighting Plants 155 4,042 1 3,508 0 0.0% 1 100.0% 0 0.0%
Lighting Systems & Equipment 10,914 1,131 46 1,268 34 73.9% 10 21.7% 2 4.3%
Lightning Protection Equipment 1,870 2,382 3 2,997 1 33.3% 1 33.3% 1 33.3%
Lights Bulbs & Tubes 10,699 1,143 51 1,208 34 66.7% 17 33.3% 0 0.0%
Lime 237 3,835 0 3,965 0 0.0% 0 0.0% 0 0.0%
Limestone 1,682 2,449 2 3,230 1 50.0% 1 50.0% 0 0.0%
Limousine Service 155,093 145 1,336 148 708 53.0% 568 42.5% 60 4.5%
Linen Supply Service 6,317 1,475 16 1,909 9 56.3% 7 43.8% 0 0.0%
Linens - Retail 14,061 984 149 683 112 75.2% 26 17.4% 11 7.4%
Linens - Wholesale & Manufacturers 2,168 2,265 37 1,389 32 86.5% 5 13.5% 0 0.0%
Lingerie 29,180 620 213 544 155 72.8% 52 24.4% 6 2.8%
Linings - Clothing 125 4,158 0 3,965 0 0.0% 0 0.0% 0 0.0%
Linings - Plastic, Membrane 1,769 2,421 5 2,686 2 40.0% 3 60.0% 0 0.0%
Linoleum - Wholesale & Manufacturers 18 4,720 0 3,965 0 0.0% 0 0.0% 0 0.0%
Linoleum Dealers 1,968 2,343 3 2,997 0 0.0% 1 33.3% 2 66.7%
Linoleum Layers Equipment & Supplies 20 4,700 0 3,965 0 0.0% 0 0.0% 0 0.0%
Liquidators 19,864 802 54 1,169 26 48.1% 27 50.0% 1 1.9%
Liquor Brokers 172 4,000 0 3,965 0 0.0% 0 0.0% 0 0.0%
Liquor Stores 22,483 744 124 763 82 66.1% 39 31.5% 3 2.4%
Liquors - Wholesale 2,652 2,119 6 2,589 4 66.7% 2 33.3% 0 0.0%
Literary Agents 4,770 1,662 6 2,589 4 66.7% 2 33.3% 0 0.0%
Lithographers 343 3,609 1 3,508 0 0.0% 1 100.0% 0 0.0%
Litigation Support 328 3,626 1 3,508 1 100.0% 0 0.0% 0 0.0%
Livestock - Commission 184 3,965 0 3,965 0 0.0% 0 0.0% 0 0.0%
Livestock Appraisers 11 4,800 0 3,965 0 0.0% 0 0.0% 0 0.0%
Livestock Auction Markets 1,588 2,493 4 2,829 3 75.0% 1 25.0% 0 0.0%
Livestock Breeders 3,937 1,815 13 2,049 5 38.5% 8 61.5% 0 0.0%
Livestock Buyers 253 3,783 0 3,965 0 0.0% 0 0.0% 0 0.0%
Livestock Equipment & Supplies 1,845 2,390 4 2,829 0 0.0% 2 50.0% 2 50.0%
Livestock Feeding 918 2,939 2 3,230 2 100.0% 0 0.0% 0 0.0%
Livestock Grooming 18 4,720 0 3,965 0 0.0% 0 0.0% 0 0.0%
Livestock Hauling 500 3,357 0 3,965 0 0.0% 0 0.0% 0 0.0%
Livestock Order Buyers 2 4,956 0 3,965 0 0.0% 0 0.0% 0 0.0%
Livestock Spraying 4 4,914 0 3,965 0 0.0% 0 0.0% 0 0.0%
Loading Dock Equipment 1,100 2,790 1 3,508 1 100.0% 0 0.0% 0 0.0%
Loan Acceleration 241 3,817 2 3,230 2 100.0% 0 0.0% 0 0.0%
Loan Modification 93,200 230 603 272 199 33.0% 269 44.6% 135 22.4%
Loan Modification - Auto 24 4,658 2 3,230 1 50.0% 1 50.0% 0 0.0%
Loan Originator 2,471 2,172 17 1,874 12 70.6% 4 23.5% 1 5.9%
Loan Servicing 4,929 1,644 116 798 83 71.6% 17 14.7% 16 13.8%
Loans 450,587 45 3,168 53 1,921 60.6% 871 27.5% 376 11.9%
Loans - Farm & Ranch 493 3,363 0 3,965 0 0.0% 0 0.0% 0 0.0%
Loans - Small Business 166,184 131 1,079 178 884 81.9% 155 14.4% 40 3.7%
Lobbyists 3,007 2,031 30 1,508 18 60.0% 12 40.0% 0 0.0%
Lockers 716 3,106 1 3,508 1 100.0% 0 0.0% 0 0.0%
Locks - Wholesale & Manufacturers 2,464 2,174 11 2,175 9 81.8% 2 18.2% 0 0.0%
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Complaints