US BBB 2012 Statistics Sorted by Industry - Better Business Bureau

US BBB
2012 Statistics
Sorted by Industry
Rank by
Inquiries
Industry Classification
Inquiries
Complaints
Cmpls Settled % Cmpls Not Settled % Cmpls Unable to Pursue
%
Manufactured Homes Distributors & Manufacturers 56,074 386 280 444 216 77.1% 53 18.9% 11 3.9%
Manufactured Homes Equipment & Supplies (Manufacturers) 2,417 2,186 16 1,909 13 81.3% 3 18.8% 0 0.0%
Manufactured Offices & Commercial Units 415 3,482 2 3,230 2 100.0% 0 0.0% 0 0.0%
Manufacturers & Producers 305,115 66 2,754 64 2,503 90.9% 238 8.6% 13 0.5%
Manufacturers Agents & Representatives 12,765 1,036 24 1,649 15 62.5% 4 16.7% 5 20.8%
Mapping Services 1,453 2,570 5 2,686 4 80.0% 1 20.0% 0 0.0%
Maps - Dealers 1,227 2,705 22 1,710 8 36.4% 14 63.6% 0 0.0%
Maps - Publishers & Distributors 2,090 2,290 37 1,389 25 67.6% 12 32.4% 0 0.0%
Marble - Cultured 12,378 1,054 29 1,531 19 65.5% 10 34.5% 0 0.0%
Marble - Natural 20,329 792 58 1,132 40 69.0% 17 29.3% 1 1.7%
Marble & Granite Installation, Stonework Fabrication 47,144 440 196 569 104 53.1% 82 41.8% 10 5.1%
Marble & Terrazzo Cleaning & Service 3,979 1,806 3 2,997 2 66.7% 1 33.3% 0 0.0%
Marinas 19,398 813 111 821 64 57.7% 45 40.5% 2 1.8%
Marine Contractors 16,681 894 45 1,277 28 62.2% 17 37.8% 0 0.0%
Marine Electric Service 428 3,457 3 2,997 2 66.7% 1 33.3% 0 0.0%
Marine Electronic Equipment & Supplies 5,834 1,526 33 1,455 21 63.6% 12 36.4% 0 0.0%
Marine Equipment & Supplies 10,976 1,126 77 993 44 57.1% 32 41.6% 1 1.3%
Marine Sales & Service 35,808 541 170 630 112 65.9% 55 32.4% 3 1.8%
Marine Surveyors 1,613 2,471 2 3,230 1 50.0% 1 50.0% 0 0.0%
Market Research & Analysis 182,462 121 567 282 443 78.1% 92 16.2% 32 5.6%
Market Survey Companies 55,488 393 294 432 208 70.7% 52 17.7% 34 11.6%
Marketing - Dental 3 4,933 2 3,230 2 100.0% 0 0.0% 0 0.0%
Marketing - Home Based Business 49,036 434 63 1,093 31 49.2% 32 50.8% 0 0.0%
Marketing Consultants 189,554 116 822 220 557 67.8% 232 28.2% 33 4.0%
Marketing Consultants - Mobile 29 4,615 1 3,508 1 100.0% 0 0.0% 0 0.0%
Marketing Programs & Services 349,440 56 1,688 116 1,345 79.7% 266 15.8% 77 4.6%
Marketing Software 2,125 2,279 21 1,736 13 61.9% 6 28.6% 2 9.5%
Marking & Coding Equipment 161 4,028 1 3,508 1 100.0% 0 0.0% 0 0.0%
Marriage Brokers 1,187 2,723 4 2,829 3 75.0% 1 25.0% 0 0.0%
Marriage, Family, Child, Individual Counselors 32,691 577 64 1,083 42 65.6% 21 32.8% 1 1.6%
Martial Arts 50,296 427 399 359 271 67.9% 120 30.1% 8 2.0%
Martial Arts Supplies & Equipment 3,561 1,893 64 1,083 22 34.4% 41 64.1% 1 1.6%
Masks 5 4,888 2 3,230 0 0.0% 2 100.0% 0 0.0%
Mason Contractors 211,292 103 428 340 216 50.5% 198 46.3% 14 3.3%
Mason Contractors Equipment & Supplies 4,215 1,762 8 2,387 5 62.5% 3 37.5% 0 0.0%
Masonry Panels - Prefabricated 1,727 2,433 4 2,829 2 50.0% 2 50.0% 0 0.0%
Massage Equipment & Supplies 3,999 1,801 35 1,426 19 54.3% 14 40.0% 2 5.7%
Massage School 3,171 1,988 7 2,485 6 85.7% 0 0.0% 1 14.3%
Massage Therapeutic 14,491 968 162 650 102 63.0% 51 31.5% 9 5.6%
Massage Therapists 80,456 275 845 210 576 68.2% 237 28.0% 32 3.8%
Masts & Spars 24 4,658 0 3,965 0 0.0% 0 0.0% 0 0.0%
Matches 2 4,956 0 3,965 0 0.0% 0 0.0% 0 0.0%
Material Handling Equipment 7,182 1,384 11 2,175 7 63.6% 3 27.3% 1 9.1%
Maternity Clothes 2,627 2,123 134 728 60 44.8% 73 54.5% 1 0.7%
Mathematicians 15 4,759 1 3,508 1 100.0% 0 0.0% 0 0.0%
Mats & Matting 3,015 2,029 19 1,795 15 78.9% 4 21.1% 0 0.0%
Mattress Makers Supplies 1,897 2,368 18 1,832 14 77.8% 3 16.7% 1 5.6%
Mattresses 154,511 148 1,741 111 1,465 84.1% 256 14.7% 20 1.1%
Mattresses - Renovating 2,032 2,323 10 2,233 6 60.0% 3 30.0% 1 10.0%
Mausoleums 529 3,313 4 2,829 2 50.0% 1 25.0% 1 25.0%
Mayonnaise & Salad Dressings 16 4,745 0 3,965 0 0.0% 0 0.0% 0 0.0%
Meal Preparation Service 1,342 2,636 10 2,233 6 60.0% 3 30.0% 1 10.0%
Measuring Machines 378 3,550 1 3,508 0 0.0% 1 100.0% 0 0.0%
Measuring Tapes & Rules 10 4,814 0 3,965 0 0.0% 0 0.0% 0 0.0%
Meat - Bulk & Itinerant 9,702 1,213 57 1,144 22 38.6% 34 59.6% 1 1.8%
Meat - Processing 5,175 1,608 15 1,968 9 60.0% 6 40.0% 0 0.0%
Meat - Retail 62,823 343 229 511 147 64.2% 74 32.3% 8 3.5%
Meat - Smokehouses 425 3,467 0 3,965 0 0.0% 0 0.0% 0 0.0%
Meat - Wholesale 18,355 845 79 979 54 68.4% 18 22.8% 7 8.9%
Meat Brokers 7,670 1,338 34 1,438 24 70.6% 7 20.6% 3 8.8%
Meat Choppers & Grinders 492 3,365 0 3,965 0 0.0% 0 0.0% 0 0.0%
Meat Packers 19,397 814 67 1,061 38 56.7% 22 32.8% 7 10.4%
Meat Packers Equipment & Supplies 831 2,999 3 2,997 1 33.3% 2 66.7% 0 0.0%
Meat Patty Molding Machines 1 4,987 0 3,965 0 0.0% 0 0.0% 0 0.0%
Mechanical Contractors 45,747 447 98 860 64 65.3% 31 31.6% 3 3.1%
Media Buying Service 244 3,810 3 2,997 1 33.3% 2 66.7% 0 0.0%
Media Consultant 4,156 1,775 28 1,552 12 42.9% 10 35.7% 6 21.4%
Mediation Services 5,484 1,563 16 1,909 10 62.5% 4 25.0% 2 12.5%
Mediation Services - Divorce 46 4,525 0 3,965 0 0.0% 0 0.0% 0 0.0%
Medical - Dental Discount Plans 37,117 525 198 567 128 64.6% 64 32.3% 6 3.0%
Medical Alarms 56,677 382 191 579 174 91.1% 16 8.4% 1 0.5%
Medical Alert Companies 887 2,962 1 3,508 1 100.0% 0 0.0% 0 0.0%
Medical Billing Services 14,527 963 112 816 79 70.5% 33 29.5% 0 0.0%
Medical Business Administration 16,688 893 86 927 62 72.1% 23 26.7% 1 1.2%
Medical Case Management 1,836 2,395 2 3,230 1 50.0% 1 50.0% 0 0.0%
Medical Coding 1,150 2,763 0 3,965 0 0.0% 0 0.0% 0 0.0%
Medical Diagnostic Testing Facilities 5,723 1,543 41 1,329 28 68.3% 12 29.3% 1 2.4%
Medical Equipment & Supplies 99,478 217 839 214 617 73.5% 214 25.5% 8 1.0%
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Complaints