US BBB 2012 Statistics Sorted by Industry - Better Business Bureau

US BBB
2012 Statistics
Sorted by Industry
Rank by
Inquiries
Industry Classification
Inquiries
Complaints
Cmpls Settled % Cmpls Not Settled % Cmpls Unable to Pursue
%
Skating Rinks 4,200 1,765 31 1,493 23 74.2% 8 25.8% 0 0.0%
Skating Rinks - Installation, Equipment & Supplies 118 4,185 0 3,965 0 0.0% 0 0.0% 0 0.0%
Ski Centers & Resorts 1,058 2,817 26 1,605 22 84.6% 4 15.4% 0 0.0%
Ski Equipment - Repair 287 3,706 2 3,230 1 50.0% 1 50.0% 0 0.0%
Ski Equipment - Retail 6,512 1,448 49 1,230 24 49.0% 22 44.9% 3 6.1%
Ski Equipment - Wholesale & Manufacturers 69 4,376 0 3,965 0 0.0% 0 0.0% 0 0.0%
Ski Equipment Rental 559 3,274 1 3,508 1 100.0% 0 0.0% 0 0.0%
Ski Instruction 236 3,838 1 3,508 1 100.0% 0 0.0% 0 0.0%
Ski Lift Equipment 4 4,914 0 3,965 0 0.0% 0 0.0% 0 0.0%
Ski Tours 242 3,816 3 2,997 2 66.7% 1 33.3% 0 0.0%
Skin Care 124,630 181 1,213 161 907 74.8% 251 20.7% 55 4.5%
Skip Tracing 2,119 2,282 8 2,387 0 0.0% 8 100.0% 0 0.0%
Sky Diving 3,149 1,991 60 1,115 20 33.3% 9 15.0% 31 51.7%
Skylights 9,555 1,222 13 2,049 10 76.9% 2 15.4% 1 7.7%
Skylights - Distributors 247 3,801 1 3,508 1 100.0% 0 0.0% 0 0.0%
Slate 599 3,224 2 3,230 2 100.0% 0 0.0% 0 0.0%
Sleep Disorders - Sleep Apnea 984 2,874 0 3,965 0 0.0% 0 0.0% 0 0.0%
Slicing Machines 1 4,987 0 3,965 0 0.0% 0 0.0% 0 0.0%
Slides & Film Strips 369 3,565 4 2,829 2 50.0% 2 50.0% 0 0.0%
Slings 105 4,235 0 3,965 0 0.0% 0 0.0% 0 0.0%
Slip Covers 3,630 1,884 66 1,067 42 63.6% 22 33.3% 2 3.0%
Slippers - Wholesale & Manufacturers 107 4,227 0 3,965 0 0.0% 0 0.0% 0 0.0%
Small Engine Repair 15,258 928 92 892 64 69.6% 25 27.2% 3 3.3%
Smart Phone Software Support 577 3,258 3 2,997 3 100.0% 0 0.0% 0 0.0%
Smelters & Refiners - Base Metals 521 3,326 0 3,965 0 0.0% 0 0.0% 0 0.0%
Smelters & Refiners - Precious Metals 11,172 1,120 29 1,531 18 62.1% 9 31.0% 2 6.9%
Smelters & Refiners Equipment & Supplies 589 3,242 0 3,965 0 0.0% 0 0.0% 0 0.0%
Smoke Abatement Equipment 281 3,718 18 1,832 2 11.1% 10 55.6% 6 33.3%
Smoke Detectors & Alarms 493 3,363 3 2,997 2 66.7% 1 33.3% 0 0.0%
Smoke Odor Counteracting Service 112 4,202 1 3,508 0 0.0% 1 100.0% 0 0.0%
Smoke Stacks 21 4,693 0 3,965 0 0.0% 0 0.0% 0 0.0%
Smokers Information & Treatment 3,393 1,933 16 1,909 4 25.0% 11 68.8% 1 6.3%
Snow Making Machines 18 4,720 0 3,965 0 0.0% 0 0.0% 0 0.0%
Snow Melting Systems 233 3,845 0 3,965 0 0.0% 0 0.0% 0 0.0%
Snow Removal Equipment 927 2,930 19 1,795 9 47.4% 10 52.6% 0 0.0%
Snow Removal Service 12,827 1,034 103 844 31 30.1% 64 62.1% 8 7.8%
Snow Removal Service - Commercial 413 3,486 1 3,508 1 100.0% 0 0.0% 0 0.0%
Snowmobiles 4,873 1,650 55 1,162 45 81.8% 9 16.4% 1 1.8%
Soap Dispensers 282 3,716 0 3,965 0 0.0% 0 0.0% 0 0.0%
Soaps & Detergents 4,632 1,683 59 1,121 34 57.6% 16 27.1% 9 15.3%
Soccer Clubs 2,024 2,327 34 1,438 16 47.1% 17 50.0% 1 2.9%
Social Media 8,740 1,265 80 972 61 76.3% 19 23.8% 0 0.0%
Social Networking 14,526 965 948 194 903 95.3% 37 3.9% 8 0.8%
Social Security Services 7,723 1,333 12 2,115 9 75.0% 2 16.7% 1 8.3%
Social Service Organizations 15,368 923 39 1,357 31 79.5% 6 15.4% 2 5.1%
Social Workers 3,811 1,839 19 1,795 9 47.4% 9 47.4% 1 5.3%
Sod & Sodding Service 18,220 847 67 1,061 47 70.1% 19 28.4% 1 1.5%
Sod Cutting Machines 8 4,847 0 3,965 0 0.0% 0 0.0% 0 0.0%
Soda Fountain Equipment 44 4,539 1 3,508 0 0.0% 1 100.0% 0 0.0%
Soda Fountain Equipment - Repairing #N/A 1 3,508 1 100.0% 0 0.0% 0 0.0%
Soda Fountain Shops 399 3,508 1 3,508 0 0.0% 1 100.0% 0 0.0%
Soda Fountain Supplies 351 3,594 4 2,829 4 100.0% 0 0.0% 0 0.0%
Soil Conditioners 982 2,879 9 2,300 3 33.3% 6 66.7% 0 0.0%
Soil Conservation Service 419 3,479 0 3,965 0 0.0% 0 0.0% 0 0.0%
Soil Solidification 108 4,223 0 3,965 0 0.0% 0 0.0% 0 0.0%
Soil Testing 912 2,945 1 3,508 1 100.0% 0 0.0% 0 0.0%
Solar Energy Equipment & Systems Dealers 98,689 220 259 468 202 78.0% 56 21.6% 1 0.4%
Solar Energy Equipment & Systems Manufacturing & Distribution 26,189 672 119 786 80 67.2% 38 31.9% 1 0.8%
Solar Energy Equipment & Systems Supplies & Parts 6,076 1,499 7 2,485 3 42.9% 3 42.9% 1 14.3%
Solar Energy Products - Retail 25,471 688 97 866 59 60.8% 37 38.1% 1 1.0%
Solar Energy Products Service & Repair 23,280 721 54 1,169 42 77.8% 12 22.2% 0 0.0%
Solar Energy Research & Development 5,633 1,550 13 2,049 12 92.3% 1 7.7% 0 0.0%
Solar Energy System Design & Installation 60,745 354 85 934 69 81.2% 16 18.8% 0 0.0%
Solar Panel Cleaning 259 3,764 0 3,965 0 0.0% 0 0.0% 0 0.0%
Solder 12 4,788 0 3,965 0 0.0% 0 0.0% 0 0.0%
Soldering Equipment 67 4,388 0 3,965 0 0.0% 0 0.0% 0 0.0%
Soliciting Organizations 10,769 1,139 79 979 68 86.1% 9 11.4% 2 2.5%
Solvents 257 3,767 0 3,965 0 0.0% 0 0.0% 0 0.0%
Solvents - Reclaiming 8 4,847 0 3,965 0 0.0% 0 0.0% 0 0.0%
Sorting Equipment 332 3,623 0 3,965 0 0.0% 0 0.0% 0 0.0%
Sound Control Structures & Equipment 425 3,467 3 2,997 1 33.3% 2 66.7% 0 0.0%
Sound Effect Records 17 4,734 0 3,965 0 0.0% 0 0.0% 0 0.0%
Sound Level Testing - Industrial 37 4,581 0 3,965 0 0.0% 0 0.0% 0 0.0%
Sound Systems & Equipment 37,693 518 302 424 234 77.5% 57 18.9% 11 3.6%
Soundproofing 7 4,862 0 3,965 0 0.0% 0 0.0% 0 0.0%
Souvenir Milk Caps 129 4,138 1 3,508 1 100.0% 0 0.0% 0 0.0%
Souvenirs - Retail 3,160 1,990 23 1,677 13 56.5% 10 43.5% 0 0.0%
Souvenirs - Wholesale & Manufacturers 535 3,304 3 2,997 0 0.0% 3 100.0% 0 0.0%
Rank by
Complaints