US BBB 2012 Statistics Sorted by Industry - Better Business Bureau

US BBB
2012 Statistics
Sorted by Industry
Rank by
Inquiries
Industry Classification
Inquiries
Complaints
Cmpls Settled % Cmpls Not Settled % Cmpls Unable to Pursue
%
Corn Products 211 3,887 0 3,965 0 0.0% 0 0.0% 0 0.0%
Cornices - Building 49 4,507 0 3,965 0 0.0% 0 0.0% 0 0.0%
Corporate Awards 1,515 2,539 4 2,829 4 100.0% 0 0.0% 0 0.0%
Corporate Housing 2,076 2,305 8 2,387 8 100.0% 0 0.0% 0 0.0%
Corporate Travel 58 4,438 0 3,965 0 0.0% 0 0.0% 0 0.0%
Corporation Supplies 828 3,003 1 3,508 1 100.0% 0 0.0% 0 0.0%
Correspondence Schools 61,556 348 339 384 305 90.0% 29 8.6% 5 1.5%
Corrosion Control 525 3,319 0 3,965 0 0.0% 0 0.0% 0 0.0%
Corsets & Girdles 1,045 2,823 7 2,485 6 85.7% 1 14.3% 0 0.0%
Cosmetic & Toiletry Preparations - Manufacturers 1,612 2,472 7 2,485 4 57.1% 3 42.9% 0 0.0%
Cosmetic Sales 47,429 438 698 246 425 60.9% 260 37.2% 13 1.9%
Cosmetic Sales by Internet 9,867 1,194 229 511 140 61.1% 80 34.9% 9 3.9%
Cosmetic Sales by Mail 81 4,327 2 3,230 0 0.0% 1 50.0% 1 50.0%
Cosmetics - Wholesale & Manufacturers 9,541 1,223 191 579 171 89.5% 15 7.9% 5 2.6%
Cosmetics & Perfumes - Retail 51,795 417 408 351 196 48.0% 177 43.4% 35 8.6%
Costume Fabrics, Trim & Accessories 5,809 1,530 50 1,218 38 76.0% 11 22.0% 1 2.0%
Costumes - Masquerade & Theatrical 22,131 754 221 526 121 54.8% 64 29.0% 36 16.3%
Cotton 373 3,556 0 3,965 0 0.0% 0 0.0% 0 0.0%
Cotton Ginning Equipment & Supplies 157 4,040 1 3,508 0 0.0% 1 100.0% 0 0.0%
Cotton Gins 228 3,854 0 3,965 0 0.0% 0 0.0% 0 0.0%
Cotton Goods - Wholesale & Manufacturers 450 3,428 0 3,965 0 0.0% 0 0.0% 0 0.0%
Cotton Goods Brokers 37 4,581 0 3,965 0 0.0% 0 0.0% 0 0.0%
Cotton Picking Machinery 23 4,671 0 3,965 0 0.0% 0 0.0% 0 0.0%
Cottonseed Products 19 4,714 0 3,965 0 0.0% 0 0.0% 0 0.0%
Counterfeit Money Detection Devices 14 4,768 0 3,965 0 0.0% 0 0.0% 0 0.0%
Countertop - Fabrication 3,486 1,913 9 2,300 8 88.9% 1 11.1% 0 0.0%
Countertops 106,631 210 307 415 195 63.5% 97 31.6% 15 4.9%
Countertops - Concrete 637 3,190 2 3,230 1 50.0% 1 50.0% 0 0.0%
Couplings 3 4,933 0 3,965 0 0.0% 0 0.0% 0 0.0%
Coupon Book Promotions 38,172 511 916 199 797 87.0% 106 11.6% 13 1.4%
Coupon Services 12,441 1,047 144 696 100 69.4% 38 26.4% 6 4.2%
Couriers 3,584 1,891 8 2,387 3 37.5% 3 37.5% 2 25.0%
Court Reporters 4,023 1,796 5 2,686 2 40.0% 3 60.0% 0 0.0%
Covers - Book, Catalog 298 3,671 4 2,829 2 50.0% 1 25.0% 1 25.0%
Covers - Protective 6,987 1,401 91 897 68 74.7% 23 25.3% 0 0.0%
CPR Training & Certification 13,641 1,002 20 1,766 13 65.0% 7 35.0% 0 0.0%
Craft Galleries & Dealers 3,830 1,834 29 1,531 11 37.9% 16 55.2% 2 6.9%
Craft Instruction 3,958 1,808 6 2,589 5 83.3% 0 0.0% 1 16.7%
Craft Supplies 30,452 607 299 426 200 66.9% 94 31.4% 5 1.7%
Crane Service 8,016 1,313 6 2,589 4 66.7% 2 33.3% 0 0.0%
Cranes 2,655 2,117 3 2,997 3 100.0% 0 0.0% 0 0.0%
Cranes - Accessories & Parts 244 3,810 0 3,965 0 0.0% 0 0.0% 0 0.0%
Crankshaft Grinding 42 4,552 0 3,965 0 0.0% 0 0.0% 0 0.0%
Crankshaft Manufacturers 55 4,457 0 3,965 0 0.0% 0 0.0% 0 0.0%
Crawfish Farms 342 3,612 0 3,965 0 0.0% 0 0.0% 0 0.0%
Credit - Debt Consolidation Services 69,784 308 339 384 139 41.0% 147 43.4% 53 15.6%
Credit & Debt Counseling 271,887 73 500 306 341 68.2% 120 24.0% 39 7.8%
Credit Card - Merchant Services 47,929 435 675 250 622 92.1% 46 6.8% 7 1.0%
Credit Card Processing Service 260,601 79 2,138 87 1,898 88.8% 202 9.4% 38 1.8%
Credit Cards - Protection Service 91,526 233 840 213 723 86.1% 100 11.9% 17 2.0%
Credit Cards & Plans 269,679 74 9,068 13 8,822 97.3% 140 1.5% 106 1.2%
Credit Cards & Plans - Equipment & Supplies 77,418 286 1,044 183 989 94.7% 48 4.6% 7 0.7%
Credit Repair Services - Advance Fee 114,201 194 729 240 299 41.0% 340 46.6% 90 12.3%
Credit Repair Services - No Advance Fee 85,104 258 305 418 277 90.8% 21 6.9% 7 2.3%
Credit Reporting Agencies 104,385 211 4,466 37 4,381 98.1% 65 1.5% 20 0.4%
Credit Services 180,952 123 1,116 172 970 86.9% 108 9.7% 38 3.4%
Credit Unions 192,324 114 1,872 102 1,743 93.1% 122 6.5% 7 0.4%
Cremation Services 37,070 526 43 1,306 40 93.0% 1 2.3% 2 4.7%
Cremation Urns 1,686 2,448 5 2,686 5 100.0% 0 0.0% 0 0.0%
Crematories 1,155 2,758 2 3,230 1 50.0% 1 50.0% 0 0.0%
Crime Scene/Trauma Clean Up 4,257 1,747 7 2,485 5 71.4% 1 14.3% 1 14.3%
Criminologists 31 4,603 0 3,965 0 0.0% 0 0.0% 0 0.0%
Crisis Intervention Service 390 3,525 4 2,829 2 50.0% 2 50.0% 0 0.0%
Cruises 32,877 575 917 198 775 84.5% 135 14.7% 7 0.8%
Crushing & Pulverizing Equipment 257 3,767 0 3,965 0 0.0% 0 0.0% 0 0.0%
Crushing & Pulverizing Service 246 3,802 0 3,965 0 0.0% 0 0.0% 0 0.0%
Crutches 10 4,814 0 3,965 0 0.0% 0 0.0% 0 0.0%
Cryogenics 712 3,109 0 3,965 0 0.0% 0 0.0% 0 0.0%
Crystals - Industrial 41 4,558 3 2,997 2 66.7% 1 33.3% 0 0.0%
Culverts 245 3,806 0 3,965 0 0.0% 0 0.0% 0 0.0%
Cupolas 89 4,288 0 3,965 0 0.0% 0 0.0% 0 0.0%
Currency Exchange 23,279 722 16 1,909 9 56.3% 7 43.8% 0 0.0%
Curtains - Wholesale & Manufacturers 322 3,638 7 2,485 3 42.9% 3 42.9% 1 14.3%
Cushions 1,772 2,420 10 2,233 3 30.0% 7 70.0% 0 0.0%
Custom Brokers 3,081 2,014 13 2,049 9 69.2% 4 30.8% 0 0.0%
Custom Framing 4,595 1,688 12 2,115 9 75.0% 2 16.7% 1 8.3%
Custom Harvesting 23 4,671 0 3,965 0 0.0% 0 0.0% 0 0.0%
Custom Tile Painting 176 3,990 3 2,997 3 100.0% 0 0.0% 0 0.0%
Rank by
Complaints