US BBB 2012 Statistics Sorted by Industry - Better Business Bureau

US BBB
2012 Statistics
Sorted by Industry
Rank by
Inquiries
Industry Classification
Inquiries
Complaints
Cmpls Settled % Cmpls Not Settled % Cmpls Unable to Pursue
%
Auto Service - Specialty Parts 14,116 982 162 650 115 71.0% 47 29.0% 0 0.0%
Auto Service - Steam Cleaning 162 4,024 2 3,230 1 50.0% 1 50.0% 0 0.0%
Auto Service - Window Tinting 57,006 378 273 452 146 53.5% 124 45.4% 3 1.1%
Auto Service Contract Companies 59,943 359 606 271 358 59.1% 101 16.7% 147 24.3%
Auto Services 98,905 218 843 212 620 73.5% 202 24.0% 21 2.5%
Auto Services - Oil & Lube 5,921 1,515 348 380 303 87.1% 41 11.8% 4 1.1%
Auto Smog Inspection 6,294 1,479 64 1,083 42 65.6% 22 34.4% 0 0.0%
Auto Sunroofs 1,002 2,863 10 2,233 9 90.0% 1 10.0% 0 0.0%
Auto Transporters & Drive-Away Companies 320,862 61 1,515 128 801 52.9% 683 45.1% 31 2.0%
Auto Upholstery Cleaning 2,339 2,212 16 1,909 10 62.5% 5 31.3% 1 6.3%
Auto Warranty Plans 22,966 729 221 526 196 88.7% 24 10.9% 1 0.5%
Auto Warranty Processing Service 174,559 126 1,109 174 917 82.7% 148 13.3% 44 4.0%
Auto Warranty Service 35,302 547 279 446 265 95.0% 8 2.9% 6 2.2%
Auto Wrecking 40,411 495 216 539 131 60.6% 82 38.0% 3 1.4%
Autograph Dealers 6,210 1,485 53 1,182 11 20.8% 39 73.6% 3 5.7%
Autographic Registers & Supplies 23 4,671 0 3,965 0 0.0% 0 0.0% 0 0.0%
Automated Teller Machines 6,821 1,416 23 1,677 18 78.3% 5 21.7% 0 0.0%
Automation Consultants 1,658 2,455 5 2,686 1 20.0% 4 80.0% 0 0.0%
Automation Systems & Equipment 6,325 1,474 151 674 146 96.7% 5 3.3% 0 0.0%
Automobile Dealers - Imported Cars 7,958 1,317 124 763 96 77.4% 28 22.6% 0 0.0%
Automobile Pre-Paid Maintenance Plans 86 4,296 0 3,965 0 0.0% 0 0.0% 0 0.0%
Automobile Reconditioned Detailing 371 3,559 1 3,508 1 100.0% 0 0.0% 0 0.0%
Aviation Consultants 3,279 1,969 9 2,300 2 22.2% 7 77.8% 0 0.0%
Aviation Services 2,558 2,145 15 1,968 4 26.7% 10 66.7% 1 6.7%
Awards - Production & Engraving 3,405 1,929 50 1,218 10 20.0% 40 80.0% 0 0.0%
Awnings & Canopies 59,146 363 246 490 160 65.0% 80 32.5% 6 2.4%
Axles 199 3,913 0 3,965 0 0.0% 0 0.0% 0 0.0%
Babbitt Metals 10 4,814 0 3,965 0 0.0% 0 0.0% 0 0.0%
Baby Accessories - Wholesale & Manufacturers 4,715 1,670 325 397 18 5.5% 307 94.5% 0 0.0%
Baby Accessories & Services 25,309 690 379 368 233 61.5% 124 32.7% 22 5.8%
Baby Car Seats, Carriages & Strollers 2,670 2,113 13 2,049 6 46.2% 4 30.8% 3 23.1%
Baby Carriages & Strollers 9,733 1,210 61 1,106 44 72.1% 17 27.9% 0 0.0%
Baby Foods 665 3,154 6 2,589 5 83.3% 1 16.7% 0 0.0%
Baby Formula Service 143 4,088 0 3,965 0 0.0% 0 0.0% 0 0.0%
Baby Shoe Preservation 49 4,507 1 3,508 1 100.0% 0 0.0% 0 0.0%
Baby Sitters 5,033 1,636 3 2,997 3 100.0% 0 0.0% 0 0.0%
Backflow Prevention Devices & Services 945 2,913 1 3,508 1 100.0% 0 0.0% 0 0.0%
Backflow Testing 2,206 2,248 3 2,997 2 66.7% 1 33.3% 0 0.0%
Bacteria Control Equipment 109 4,217 0 3,965 0 0.0% 0 0.0% 0 0.0%
Badges 647 3,175 5 2,686 5 100.0% 0 0.0% 0 0.0%
Badges - Manufacturer Supplies 96 4,265 1 3,508 1 100.0% 0 0.0% 0 0.0%
Badminton Courts - Public 6 4,876 0 3,965 0 0.0% 0 0.0% 0 0.0%
Bag Making Machinery 50 4,502 1 3,508 1 100.0% 0 0.0% 0 0.0%
Bag Ties 11 4,800 0 3,965 0 0.0% 0 0.0% 0 0.0%
Bagels 1,011 2,857 5 2,686 2 40.0% 3 60.0% 0 0.0%
Bags - Burlap, Canvas & Cotton 1,418 2,596 18 1,832 11 61.1% 6 33.3% 1 5.6%
Bags - Paper 310 3,656 1 3,508 0 0.0% 1 100.0% 0 0.0%
Bags - Plastic 1,420 2,595 3 2,997 1 33.3% 2 66.7% 0 0.0%
Bail Bonds 42,197 476 248 487 190 76.6% 57 23.0% 1 0.4%
Bakers - Retail 58,312 369 434 336 238 54.8% 177 40.8% 19 4.4%
Bakers - Wholesale 5,238 1,597 8 2,387 6 75.0% 2 25.0% 0 0.0%
Bakers Equipment 1,034 2,833 4 2,829 2 50.0% 2 50.0% 0 0.0%
Bakers Equipment - Repair 296 3,680 1 3,508 1 100.0% 0 0.0% 0 0.0%
Bakers Supplies 2,192 2,252 8 2,387 6 75.0% 2 25.0% 0 0.0%
Balancing Equipment 22 4,677 0 3,965 0 0.0% 0 0.0% 0 0.0%
Balancing Service - Industrial 79 4,336 0 3,965 0 0.0% 0 0.0% 0 0.0%
Baling Equipment & Supplies 54 4,473 0 3,965 0 0.0% 0 0.0% 0 0.0%
Ballistics Experts 7 4,862 0 3,965 0 0.0% 0 0.0% 0 0.0%
Balloons - Manned 7,678 1,336 83 948 43 51.8% 33 39.8% 7 8.4%
Balloons - Novelty & Toy 6,063 1,501 28 1,552 18 64.3% 10 35.7% 0 0.0%
Ballroom Dance Instruction 357 3,586 8 2,387 8 100.0% 0 0.0% 0 0.0%
Ballrooms 1,842 2,392 10 2,233 5 50.0% 3 30.0% 2 20.0%
Balls - Glass 6 4,876 0 3,965 0 0.0% 0 0.0% 0 0.0%
Balls Steel, Bronze, Ceramic 132 4,120 0 3,965 0 0.0% 0 0.0% 0 0.0%
Bamboo & Bamboo Products 1,333 2,642 8 2,387 8 100.0% 0 0.0% 0 0.0%
Bank Equipment & Supplies 2,576 2,141 9 2,300 4 44.4% 5 55.6% 0 0.0%
Banking Services 24,442 706 2,434 76 2,412 99.1% 19 0.8% 3 0.1%
Bankruptcy Assistance & Services 4,822 1,655 30 1,508 15 50.0% 8 26.7% 7 23.3%
Bankruptcy Counseling - Federally Certified 888 2,961 1 3,508 0 0.0% 1 100.0% 0 0.0%
Banks 495,259 38 13,084 10 12,722 97.2% 333 2.5% 29 0.2%
Banquet Facilities 30,173 611 128 749 70 54.7% 53 41.4% 5 3.9%
Bar - Fixtures 58 4,438 1 3,508 0 0.0% 1 100.0% 0 0.0%
Bar Coding Service 4,186 1,767 7 2,485 7 100.0% 0 0.0% 0 0.0%
Bar Manufacturer 473 3,385 1 3,508 1 100.0% 0 0.0% 0 0.0%
Bar Supplies 832 2,998 9 2,300 8 88.9% 1 11.1% 0 0.0%
Barbecue 2,606 2,129 7 2,485 4 57.1% 3 42.9% 0 0.0%
Barbecue Equipment & Supplies 13,423 1,015 54 1,169 32 59.3% 21 38.9% 1 1.9%
Barber Schools 16,247 901 42 1,318 33 78.6% 9 21.4% 0 0.0%
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Complaints