US BBB 2012 Statistics Sorted by Industry - Better Business Bureau

US BBB
2012 Statistics
Sorted by Industry
Rank by
Inquiries
Industry Classification
Inquiries
Complaints
Cmpls Settled % Cmpls Not Settled % Cmpls Unable to Pursue
%
Truck Rent & Lease 11,597 1,091 837 215 812 97.0% 24 2.9% 1 0.1%
Truck Repair & Service 62,925 342 219 532 143 65.3% 73 33.3% 3 1.4%
Truck Service & Repair - Mobile 946 2,911 7 2,485 5 71.4% 2 28.6% 0 0.0%
Truck Stops 3,283 1,967 20 1,766 15 75.0% 5 25.0% 0 0.0%
Truck Terminals 246 3,802 1 3,508 1 100.0% 0 0.0% 0 0.0%
Truck Washing & Cleaning 2,619 2,126 5 2,686 3 60.0% 1 20.0% 1 20.0%
Truck Washing & Cleaning - Equipment & Supplies 364 3,575 0 3,965 0 0.0% 0 0.0% 0 0.0%
Trucking 68,119 311 144 696 79 54.9% 60 41.7% 5 3.5%
Trucking - Dump 9,037 1,249 14 2,009 8 57.1% 3 21.4% 3 21.4%
Trucking - Heavy Hauling 37,735 517 52 1,195 26 50.0% 25 48.1% 1 1.9%
Trucking - Light Hauling 16,822 888 62 1,096 22 35.5% 38 61.3% 2 3.2%
Trucking - Liquid Or Dry Bulk 2,508 2,157 0 3,965 0 0.0% 0 0.0% 0 0.0%
Trucking - Motor Freight 16,532 896 43 1,306 30 69.8% 10 23.3% 3 7.0%
Trucking - Water Hauling 1,527 2,529 0 3,965 0 0.0% 0 0.0% 0 0.0%
Trucking Transportation Brokers 54,777 396 148 688 69 46.6% 75 50.7% 4 2.7%
Trucks - Forklifts 811 3,013 11 2,175 4 36.4% 7 63.6% 0 0.0%
Trucks - Industrial 2,304 2,221 19 1,795 11 57.9% 8 42.1% 0 0.0%
Trusses - Construction 2,962 2,040 1 3,508 1 100.0% 0 0.0% 0 0.0%
Trusses - Medical & Surgical 244 3,810 0 3,965 0 0.0% 0 0.0% 0 0.0%
Trust Companies 19,390 815 57 1,144 54 94.7% 2 3.5% 1 1.8%
T-Shirts 52,684 412 313 411 151 48.2% 149 47.6% 13 4.2%
Tube Bending & Fabricating 411 3,490 1 3,508 1 100.0% 0 0.0% 0 0.0%
Tube Cleaning & Expanding Equipment 8 4,847 0 3,965 0 0.0% 0 0.0% 0 0.0%
Tube Fittings 124 4,161 0 3,965 0 0.0% 0 0.0% 0 0.0%
Tubing - Metal 924 2,935 0 3,965 0 0.0% 0 0.0% 0 0.0%
Tuck Pointing 7,634 1,341 19 1,795 7 36.8% 10 52.6% 2 10.5%
Tunneling Contractors 203 3,905 2 3,230 0 0.0% 2 100.0% 0 0.0%
Turbines 1,061 2,815 6 2,589 1 16.7% 4 66.7% 1 16.7%
Turbochargers 1,301 2,662 1 3,508 1 100.0% 0 0.0% 0 0.0%
Turnstiles 20 4,700 1 3,508 1 100.0% 0 0.0% 0 0.0%
Turntables 367 3,566 19 1,795 10 52.6% 9 47.4% 0 0.0%
Tutoring 81,637 270 162 650 108 66.7% 46 28.4% 8 4.9%
Tuxedo Sales & Rentals 273 3,743 13 2,049 9 69.2% 3 23.1% 1 7.7%
Twines & Cordage 86 4,296 0 3,965 0 0.0% 0 0.0% 0 0.0%
Two-Way Radio Sales & Service 898 2,951 2 3,230 0 0.0% 2 100.0% 0 0.0%
Typesetting 472 3,388 1 3,508 0 0.0% 1 100.0% 0 0.0%
Typewriters 280 3,722 7 2,485 6 85.7% 1 14.3% 0 0.0%
Typewriters - Supplies & Attachments 117 4,191 1 3,508 1 100.0% 0 0.0% 0 0.0%
Typographers 3,118 2,008 0 3,965 0 0.0% 0 0.0% 0 0.0%
Ultrasonic Equipment & Supplies 349 3,600 3 2,997 1 33.3% 2 66.7% 0 0.0%
Ultrasound - Medical 2,750 2,096 8 2,387 6 75.0% 2 25.0% 0 0.0%
Ultrasound - Nonmedical 2,748 2,097 7 2,485 3 42.9% 4 57.1% 0 0.0%
Ultraviolet Ray Lamps & Apparatus 239 3,827 1 3,508 1 100.0% 0 0.0% 0 0.0%
Umbrellas 395 3,517 4 2,829 2 50.0% 1 25.0% 1 25.0%
Umbrellas - Repairing 1 4,987 0 3,965 0 0.0% 0 0.0% 0 0.0%
Unclaimed Funds Retrieval Services 63,534 339 71 1,033 54 76.1% 8 11.3% 9 12.7%
Underground Sprinkler Lawn Sprinkler Parts 1,635 2,465 10 2,233 7 70.0% 3 30.0% 0 0.0%
Underwear - Wholesale & Manufacturers 943 2,915 20 1,766 17 85.0% 3 15.0% 0 0.0%
Unemployment Representation 8 4,847 0 3,965 0 0.0% 0 0.0% 0 0.0%
Uniform Supply Service 6,925 1,408 40 1,344 29 72.5% 11 27.5% 0 0.0%
Uniforms 42,772 472 349 379 264 75.6% 78 22.3% 7 2.0%
Uniforms - Accessories 1,711 2,438 11 2,175 7 63.6% 4 36.4% 0 0.0%
Uniforms - Medical 2,432 2,183 30 1,508 21 70.0% 7 23.3% 2 6.7%
Universal Joints 2 4,956 0 3,965 0 0.0% 0 0.0% 0 0.0%
Upholsterers 49,041 433 209 550 101 48.3% 98 46.9% 10 4.8%
Upholsterers Supplies 461 3,411 3 2,997 2 66.7% 1 33.3% 0 0.0%
Upholstery & Carpet Cleaning 26,545 665 175 621 84 48.0% 80 45.7% 11 6.3%
Upholstery and Rug Cleaning 1,792 2,413 5 2,686 1 20.0% 4 80.0% 0 0.0%
Upholstery Fabrics - Retail 11,998 1,070 45 1,277 22 48.9% 21 46.7% 2 4.4%
Upholstery Fabrics - Wholesale & Manufacturers 600 3,222 1 3,508 1 100.0% 0 0.0% 0 0.0%
Urban Farmer 84 4,303 0 3,965 0 0.0% 0 0.0% 0 0.0%
Urgent Care Centers 11,513 1,096 109 825 86 78.9% 22 20.2% 1 0.9%
Utilities Underground - Installation 92 4,275 0 3,965 0 0.0% 0 0.0% 0 0.0%
Utilities Underground - Locating 5,733 1,541 13 2,049 12 92.3% 1 7.7% 0 0.0%
Utility Contractors 33,187 570 214 542 166 77.6% 48 22.4% 0 0.0%
Utility Submetering & Billing 5,254 1,594 58 1,132 42 72.4% 16 27.6% 0 0.0%
Utility Tax Refunds for Manufacturers & Business 255 3,778 0 3,965 0 0.0% 0 0.0% 0 0.0%
Vacation Certificates & Vouchers 128,839 174 1,954 93 1,337 68.4% 528 27.0% 89 4.6%
Vacation Rentals 124,812 179 805 224 530 65.8% 250 31.1% 25 3.1%
Vacation Time Share 113,331 197 2,094 88 1,782 85.1% 262 12.5% 50 2.4%
Vacuum Cleaners - Household - Dealers 151,535 152 705 244 516 73.2% 160 22.7% 29 4.1%
Vacuum Cleaners - Industrial & Commercial 550 3,282 10 2,233 7 70.0% 2 20.0% 1 10.0%
Vacuum Cleaners - Service & Repair 19,708 807 134 728 92 68.7% 33 24.6% 9 6.7%
Vacuum Cleaners - Supplies & Parts 3,745 1,854 15 1,968 10 66.7% 4 26.7% 1 6.7%
Vacuum Cleaners - Wholesale & Manufacturers 2,921 2,049 115 805 107 93.0% 6 5.2% 2 1.7%
Vacuum Cleaning - Industrial 440 3,441 2 3,230 2 100.0% 0 0.0% 0 0.0%
Vacuum Cleaning Systems 13,787 995 83 948 49 59.0% 32 38.6% 2 2.4%
Vacuum Equipment & Systems 5,568 1,556 36 1,408 28 77.8% 8 22.2% 0 0.0%
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Complaints