US BBB 2012 Statistics Sorted by Industry - Better Business Bureau

US BBB
2012 Statistics
Sorted by Industry
Rank by
Inquiries
Industry Classification
Inquiries
Complaints
Cmpls Settled % Cmpls Not Settled % Cmpls Unable to Pursue
%
Books - Used & Rare 15,549 919 397 360 277 69.8% 119 30.0% 1 0.3%
Books - Wholesale 8,277 1,298 69 1,049 42 60.9% 25 36.2% 2 2.9%
Booths - Toll, Parking 4,380 1,721 153 667 148 96.7% 4 2.6% 1 0.7%
Boots 16,074 904 88 917 65 73.9% 22 25.0% 1 1.1%
Bottle Caps & Seals 3 4,933 0 3,965 0 0.0% 0 0.0% 0 0.0%
Bottle Return Depot 301 3,670 2 3,230 1 50.0% 1 50.0% 0 0.0%
Bottlers Equipment & Supplies 852 2,989 4 2,829 4 100.0% 0 0.0% 0 0.0%
Bottles - Used 20 4,700 0 3,965 0 0.0% 0 0.0% 0 0.0%
Bottles - Wholesale & Manufacturers 2,703 2,108 15 1,968 10 66.7% 5 33.3% 0 0.0%
Bounce Houses 4,402 1,713 28 1,552 12 42.9% 13 46.4% 3 10.7%
Boutique - Battling Cancer Related Products 123 4,163 2 3,230 2 100.0% 0 0.0% 0 0.0%
Boutique Items - Wholesale & Manufacturers 1,506 2,544 53 1,182 11 20.8% 35 66.0% 7 13.2%
Boutiques 22,832 730 264 464 131 49.6% 113 42.8% 20 7.6%
Bowling 11,479 1,097 41 1,329 33 80.5% 8 19.5% 0 0.0%
Bowling Clothes & Accessories 582 3,252 8 2,387 4 50.0% 4 50.0% 0 0.0%
Bowling Instruction 44 4,539 1 3,508 1 100.0% 0 0.0% 0 0.0%
Bowling Lane Equipment & Supplies 392 3,521 0 3,965 0 0.0% 0 0.0% 0 0.0%
Bowling Lane Refinish & Repair 109 4,217 2 3,230 2 100.0% 0 0.0% 0 0.0%
Box Lunches 50 4,502 0 3,965 0 0.0% 0 0.0% 0 0.0%
Box Manufacturers Equipment & Supplies 652 3,165 1 3,508 1 100.0% 0 0.0% 0 0.0%
Box Openers 32 4,597 0 3,965 0 0.0% 0 0.0% 0 0.0%
Boxes - Corrugated & Fiber 3,781 1,846 4 2,829 3 75.0% 1 25.0% 0 0.0%
Boxes - Metal 20 4,700 0 3,965 0 0.0% 0 0.0% 0 0.0%
Boxes - Paper 1,020 2,847 1 3,508 1 100.0% 0 0.0% 0 0.0%
Boxes - Plastic & Transparent 288 3,704 3 2,997 0 0.0% 1 33.3% 2 66.7%
Boxes - Specialty & Fancy 649 3,169 5 2,686 3 60.0% 1 20.0% 1 20.0%
Boxes - Used 3 4,933 0 3,965 0 0.0% 0 0.0% 0 0.0%
Boxes - Wire Bound 6 4,876 0 3,965 0 0.0% 0 0.0% 0 0.0%
Boxes - Wooden 330 3,625 0 3,965 0 0.0% 0 0.0% 0 0.0%
Boxing Gym 2,727 2,104 45 1,277 20 44.4% 22 48.9% 3 6.7%
Boy & Girl Organizations - Supplies 45 4,533 0 3,965 0 0.0% 0 0.0% 0 0.0%
Boys Clothing & Furnishings - Retail 49,129 432 452 327 188 41.6% 197 43.6% 67 14.8%
Boys Clothing & Furnishings - Wholesale & Manufacturers 254 3,781 1 3,508 1 100.0% 0 0.0% 0 0.0%
Braids 4,463 1,704 32 1,473 14 43.8% 17 53.1% 1 3.1%
Braille Supplies 61 4,422 0 3,965 0 0.0% 0 0.0% 0 0.0%
Brake Fluids 20 4,700 2 3,230 2 100.0% 0 0.0% 0 0.0%
Brake Service 47,760 436 906 201 458 50.6% 443 48.9% 5 0.6%
Brake Service Equipment 6,932 1,406 48 1,241 25 52.1% 23 47.9% 0 0.0%
Brake Shoe Bonding & Exchanging 15 4,759 0 3,965 0 0.0% 0 0.0% 0 0.0%
Brakes - Lining - Manufacturers & Distributors 105 4,235 0 3,965 0 0.0% 0 0.0% 0 0.0%
Brakes - Manufacturers & Distributors 1,135 2,770 6 2,589 2 33.3% 4 66.7% 0 0.0%
Brand Development 857 2,983 3 2,997 3 100.0% 0 0.0% 0 0.0%
Branding Equipment 29 4,615 0 3,965 0 0.0% 0 0.0% 0 0.0%
Bras 2,233 2,240 15 1,968 6 40.0% 9 60.0% 0 0.0%
Brass 144 4,084 1 3,508 0 0.0% 1 100.0% 0 0.0%
Brass Fabricators 9 4,832 0 3,965 0 0.0% 0 0.0% 0 0.0%
Brass Products 543 3,289 3 2,997 3 100.0% 0 0.0% 0 0.0%
Brazing 18 4,720 0 3,965 0 0.0% 0 0.0% 0 0.0%
Breakfast Nooks & Booths 5 4,888 0 3,965 0 0.0% 0 0.0% 0 0.0%
Breastfeeding Supplies & Information 3,403 1,930 24 1,649 24 100.0% 0 0.0% 0 0.0%
Brew Pub 126 4,153 1 3,508 1 100.0% 0 0.0% 0 0.0%
Brewers 1,965 2,346 8 2,387 1 12.5% 7 87.5% 0 0.0%
Brewers Equipment & Supplies 1,020 2,847 3 2,997 1 33.3% 2 66.7% 0 0.0%
Brick - Clay - Common & Face 4,378 1,722 3 2,997 2 66.7% 1 33.3% 0 0.0%
Brick - Concrete, Pumice 7,541 1,349 27 1,578 15 55.6% 11 40.7% 1 3.7%
Brick - Fire 284 3,713 0 3,965 0 0.0% 0 0.0% 0 0.0%
Brick - Used 24 4,658 0 3,965 0 0.0% 0 0.0% 0 0.0%
Brick Preservatives 1,132 2,772 1 3,508 0 0.0% 1 100.0% 0 0.0%
Bridal & Millinery Supplies 1,160 2,752 18 1,832 4 22.2% 13 72.2% 1 5.6%
Bridal Gown Preservation 423 3,473 1 3,508 1 100.0% 0 0.0% 0 0.0%
Bridal Registries 1,780 2,418 13 2,049 12 92.3% 0 0.0% 1 7.7%
Bridal Shops 88,924 241 1,016 189 706 69.5% 246 24.2% 64 6.3%
Bridal Supplies - Wholesale & Manufacturing 1,055 2,819 6 2,589 2 33.3% 4 66.7% 0 0.0%
Bridge Builders 1,604 2,482 0 3,965 0 0.0% 0 0.0% 0 0.0%
Bridge Clubs 13 4,780 0 3,965 0 0.0% 0 0.0% 0 0.0%
Bridge Operators 99 4,254 0 3,965 0 0.0% 0 0.0% 0 0.0%
Broaching 4 4,914 0 3,965 0 0.0% 0 0.0% 0 0.0%
Bronze 286 3,707 0 3,965 0 0.0% 0 0.0% 0 0.0%
Bronze Powders & Liquids 19 4,714 0 3,965 0 0.0% 0 0.0% 0 0.0%
Bronze Tablets 34 4,590 0 3,965 0
0.0%
0
0.0%
0 0.0%
Bronzing 1,254 2,687 2 3,230 2 100.0% 0 0.0% 0 0.0%
Broom Manufacturers Equipment & Supplies 48 4,513 0 3,965 0 0.0% 0 0.0% 0 0.0%
Brooms 172 4,000 0 3,965 0 0.0% 0 0.0% 0 0.0%
Brush Control 28 4,627 0 3,965 0 0.0% 0 0.0% 0 0.0%
Brush Hogging 23 4,671 0 3,965 0 0.0% 0 0.0% 0 0.0%
Brush Manufacturers Equipment & Supplies 136 4,105 0 3,965 0 0.0% 0 0.0% 0 0.0%
Brushes 899 2,948 0 3,965 0 0.0% 0 0.0% 0 0.0%
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Complaints