US BBB 2012 Statistics Sorted by Industry - Better Business Bureau

US BBB
2012 Statistics
Sorted by Industry
Rank by
Inquiries
Industry Classification
Inquiries
Complaints
Cmpls Settled % Cmpls Not Settled % Cmpls Unable to Pursue
%
Towing - Marine 959 2,900 5 2,686 4 80.0% 1 20.0% 0 0.0%
Toy Manufacturers Supplies 516 3,336 48 1,241 28 58.3% 20 41.7% 0 0.0%
Toys - Retail 51,668 418 936 196 740 79.1% 179 19.1% 17 1.8%
Toys - Wholesale & Manufacturers 7,110 1,391 123 771 92 74.8% 31 25.2% 0 0.0%
Tractor Dealers 13,261 1,023 83 948 74 89.2% 8 9.6% 1 1.2%
Tractor Distributors & Manufacturers 402 3,499 2 3,230 1 50.0% 1 50.0% 0 0.0%
Tractor Equipment & Parts 7,625 1,342 37 1,389 29 78.4% 8 21.6% 0 0.0%
Tractor Mowing 499 3,358 3 2,997 2 66.7% 1 33.3% 0 0.0%
Tractor Rent & Lease 1,430 2,586 7 2,485 6 85.7% 1 14.3% 0 0.0%
Tractor Repair & Service 3,192 1,985 19 1,795 17 89.5% 2 10.5% 0 0.0%
Tractor Work 91 4,282 0 3,965 0 0.0% 0 0.0% 0 0.0%
Trade Shows, Expositions & Fairs 12,146 1,062 135 725 82 60.7% 48 35.6% 5 3.7%
Trademark Agents & Consultants 4,277 1,743 25 1,626 7 28.0% 18 72.0% 0 0.0%
Trading Stamps 2,350 2,210 7 2,485 2 28.6% 3 42.9% 2 28.6%
Traffic & Parking Consultants 6,868 1,412 124 763 118 95.2% 5 4.0% 1 0.8%
Traffic Control & Flagging Service 291 3,694 0 3,965 0 0.0% 0 0.0% 0 0.0%
Traffic Engineers & Planning Service 745 3,077 0 3,965 0 0.0% 0 0.0% 0 0.0%
Traffic School 3,496 1,911 3 2,997 1 33.3% 2 66.7% 0 0.0%
Traffic Signs, Signals & Equipment 3,351 1,946 4 2,829 2 50.0% 2 50.0% 0 0.0%
Trailer Hitches 7,092 1,395 22 1,710 17 77.3% 3 13.6% 2 9.1%
Trailer Sales 15,058 940 103 844 57 55.3% 42 40.8% 4 3.9%
Trailer Storage 822 3,007 14 2,009 11 78.6% 3 21.4% 0 0.0%
Trailers - Automotive Utility 22,205 752 85 934 74 87.1% 11 12.9% 0 0.0%
Trailers - Boat 2,121 2,281 6 2,589 2 33.3% 4 66.7% 0 0.0%
Trailers - Camping & Travel 7,913 1,320 68 1,054 41 60.3% 27 39.7% 0 0.0%
Trailers - Equipment & Parts 6,660 1,432 25 1,626 20 80.0% 5 20.0% 0 0.0%
Trailers - Horse 5,866 1,523 21 1,736 18 85.7% 2 9.5% 1 4.8%
Trailers - Rent & Lease 11,516 1,095 54 1,169 29 53.7% 21 38.9% 4 7.4%
Trailers - Repair & Service 11,295 1,115 34 1,438 24 70.6% 10 29.4% 0 0.0%
Trailers - Transporting 3,554 1,895 10 2,233 2 20.0% 5 50.0% 3 30.0%
Trailers - Truck 3,829 1,835 10 2,233 5 50.0% 5 50.0% 0 0.0%
Training - Video Instruction Tapes 10,267 1,176 96 872 45 46.9% 43 44.8% 8 8.3%
Training Programs 167,578 129 824 218 507 61.5% 290 35.2% 27 3.3%
Trampolines 4,217 1,760 20 1,766 19 95.0% 1 5.0% 0 0.0%
Transcription Service 5,995 1,508 8 2,387 5 62.5% 3 37.5% 0 0.0%
Transfers - Dry 246 3,802 6 2,589 1 16.7% 0 0.0% 5 83.3%
Transformers 468 3,401 0 3,965 0 0.0% 0 0.0% 0 0.0%
Transit Lines 929 2,928 14 2,009 13 92.9% 1 7.1% 0 0.0%
Transitional Housing 227 3,858 7 2,485 6 85.7% 1 14.3% 0 0.0%
Translators & Interpreters 26,829 656 41 1,329 23 56.1% 17 41.5% 1 2.4%
Translators Equipment 123 4,163 0 3,965 0 0.0% 0 0.0% 0 0.0%
Transmissions - Automobile 286,146 70 2,493 73 1,691 67.8% 748 30.0% 54 2.2%
Transmissions - Truck, Tractor 2,053 2,318 30 1,508 19 63.3% 11 36.7% 0 0.0%
Transportation Consultants 30,656 603 174 625 115 66.1% 58 33.3% 1 0.6%
Transportation Services 119,578 186 740 239 452 61.1% 257 34.7% 31 4.2%
Trap & Skeet Ranges 84 4,303 0 3,965 0 0.0% 0 0.0% 0 0.0%
Trapping Equipment & Supplies 256 3,772 1 3,508 1 100.0% 0 0.0% 0 0.0%
Travel & Moving Services 19,045 826 126 754 86 68.3% 39 31.0% 1 0.8%
Travel & Tourism Development and Education 22 4,677 5 2,686 0 0.0% 5 100.0% 0 0.0%
Travel Agencies & Bureaus 696,404 29 5,711 27 4,488 78.6% 976 17.1% 247 4.3%
Travel Agent Mills 2,941 2,045 15 1,968 3 20.0% 2 13.3% 10 66.7%
Travel Clubs 209,295 106 1,965 91 1,574 80.1% 322 16.4% 69 3.5%
Travel Escorts 6,178 1,487 8 2,387 6 75.0% 2 25.0% 0 0.0%
Travelers Checks 19 4,714 0 3,965 0 0.0% 0 0.0% 0 0.0%
Treatment Centers & Rest Homes - Information & Placement 2,951 2,043 3 2,997 2 66.7% 1 33.3% 0 0.0%
Tree Climbing Instruction 7 4,862 0 3,965 0 0.0% 0 0.0% 0 0.0%
Tree Service 633,465 33 1,904 98 855 44.9% 906 47.6% 143 7.5%
Tree Service - Pruning 5,673 1,548 33 1,455 9 27.3% 17 51.5% 7 21.2%
Tree Service - Transplant 358 3,584 2 3,230 0 0.0% 2 100.0% 0 0.0%
Tree Service Equipment & Supplies 1,217 2,712 6 2,589 6 100.0% 0 0.0% 0 0.0%
Trenching Contractors 475 3,383 5 2,686 3 60.0% 2 40.0% 0 0.0%
Tricks & Jokes 568 3,264 3 2,997 3 100.0% 0 0.0% 0 0.0%
Trike Conversions, Sales & Service 507 3,349 3 2,997 1 33.3% 2 66.7% 0 0.0%
Trophies 15,206 930 18 1,832 13 72.2% 4 22.2% 1 5.6%
Tropical Fish 2,997 2,035 27 1,578 20 74.1% 6 22.2% 1 3.7%
Truck accessories 8,917 1,256 53 1,182 41 77.4% 12 22.6% 0 0.0%
Truck Bedliner 1,798 2,411 4 2,829 1 25.0% 3 75.0% 0 0.0%
Truck Bedliner - Spray On 1,388 2,609 6 2,589 4 66.7% 2 33.3% 0 0.0%
Truck Bodies 1,876 2,376 2 3,230 1 50.0% 1 50.0% 0 0.0%
Truck Caps & Shells 5,085 1,627 20 1,766 12 60.0% 5 25.0% 3 15.0%
Truck Dealers 43,015 470 236 499 186 78.8% 46 19.5% 4 1.7%
Truck Driver Leasing 1,054 2,820 2 3,230 2 100.0% 0 0.0% 0 0.0%
Truck Driver Training 11,990 1,071 28 1,552 13 46.4% 13 46.4% 2 7.1%
Truck Equipment & Parts 25,573 682 80 972 63 78.8% 17 21.3% 0 0.0%
Truck Manufacturers & Distributors 3,008 2,030 22 1,710 17 77.3% 4 18.2% 1 4.5%
Truck Painting & Lettering 684 3,134 1 3,508 0 0.0% 1 100.0% 0 0.0%
Truck Permits 1,257 2,683 3 2,997 3 100.0% 0 0.0% 0 0.0%
Truck Refrigeration Equipment 1,713 2,437 1 3,508 1 100.0% 0 0.0% 0 0.0%
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Complaints