US BBB 2012 Statistics Sorted by Industry - Better Business Bureau

US BBB
2012 Statistics
Sorted by Industry
Rank by
Inquiries
Industry Classification
Inquiries
Complaints
Cmpls Settled % Cmpls Not Settled % Cmpls Unable to Pursue
%
Garbage Disposals - Household 2,164 2,266 56 1,152 22 39.3% 33 58.9% 1 1.8%
Garden Centers 13,764 996 53 1,182 29 54.7% 21 39.6% 3 5.7%
Gardeners 2,778 2,086 30 1,508 8 26.7% 21 70.0% 1 3.3%
Gardening Hand Tools 954 2,902 28 1,552 5 17.9% 19 67.9% 4 14.3%
Garment Hangers 348 3,601 2 3,230 2 100.0% 0 0.0% 0 0.0%
Garment Racks 617 3,200 3 2,997 3 100.0% 0 0.0% 0 0.0%
Garment Restoration 115 4,196 5 2,686 4 80.0% 1 20.0% 0 0.0%
Garments - Printing & Lettering 9,775 1,203 35 1,426 20 57.1% 13 37.1% 2 5.7%
Gas - Industrial & Medical - Cylinder & Bulk 5,029 1,637 13 2,049 13 100.0% 0 0.0% 0 0.0%
Gas - Propane 52,179 415 492 309 398 80.9% 89 18.1% 5 1.0%
Gas - Propane - Equipment & Supplies 21,591 761 290 436 265 91.4% 24 8.3% 1 0.3%
Gas Boosters 54 4,473 0 3,965 0 0.0% 0 0.0% 0 0.0%
Gas Burners 422 3,474 0 3,965 0 0.0% 0 0.0% 0 0.0%
Gas Detectors 240 3,821 0 3,965 0 0.0% 0 0.0% 0 0.0%
Gas Lights 146 4,073 2 3,230 0 0.0% 2 100.0% 0 0.0%
Gas Plant Equipment 100 4,251 0 3,965 0 0.0% 0 0.0% 0 0.0%
Gas Power Equipment 212 3,885 1 3,508 1 100.0% 0 0.0% 0 0.0%
Gas Recycling Plants 28 4,627 0 3,965 0 0.0% 0 0.0% 0 0.0%
Gaskets 1,090 2,794 0 3,965 0 0.0% 0 0.0% 0 0.0%
Gasoline - Wholesale 3,332 1,956 19 1,795 8 42.1% 11 57.9% 0 0.0%
Gasoline Additives - Manufacturers & Distributors 1,226 2,707 7 2,485 2 28.6% 2 28.6% 3 42.9%
Gasoline Plant Equipment 382 3,537 1 3,508 1 100.0% 0 0.0% 0 0.0%
Gates 8,632 1,270 44 1,290 24 54.5% 19 43.2% 1 2.3%
Gauges & Gages 1,113 2,782 4 2,829 3 75.0% 1 25.0% 0 0.0%
Gavels 5 4,888 0 3,965 0 0.0% 0 0.0% 0 0.0%
Gazebos 2,373 2,203 18 1,832 16 88.9% 2 11.1% 0 0.0%
Gears & Gear Cutting 536 3,301 0 3,965 0 0.0% 0 0.0% 0 0.0%
Gelatin 29 4,615 0 3,965 0 0.0% 0 0.0% 0 0.0%
Genealogists 10,030 1,185 151 674 150 99.3% 1 0.7% 0 0.0%
Genealogy Services 4,658 1,677 59 1,121 54 91.5% 4 6.8% 1 1.7%
General Merchandise - Retail 224,966 95 4,704 35 3,314 70.5% 1,089 23.2% 301 6.4%
General Merchandise - Wholesale 21,939 756 156 664 59 37.8% 58 37.2% 39 25.0%
Generators 812 3,012 8 2,387 5 62.5% 3 37.5% 0 0.0%
Generators - Electric 25,288 691 120 783 106 88.3% 13 10.8% 1 0.8%
Generators - Maintenance 1,153 2,761 5 2,686 3 60.0% 2 40.0% 0 0.0%
Generators - Steam 216 3,874 1 3,508 0 0.0% 1 100.0% 0 0.0%
Geochemists 5 4,888 0 3,965 0 0.0% 0 0.0% 0 0.0%
Geographers 18 4,720 0 3,965 0 0.0% 0 0.0% 0 0.0%
Geologists 802 3,021 1 3,508 1 100.0% 0 0.0% 0 0.0%
Geophysical Apparatus 70 4,372 0 3,965 0 0.0% 0 0.0% 0 0.0%
Geophysicists 762 3,052 2 3,230 0 0.0% 2 100.0% 0 0.0%
Geotechnical Engineering 1,568 2,503 6 2,589 5 83.3% 1 16.7% 0 0.0%
Geothermal Heating & Cooling 7,995 1,314 30 1,508 17 56.7% 13 43.3% 0 0.0%
Gift Baskets & Parcels 26,418 670 181 607 107 59.1% 69 38.1% 5 2.8%
Gift Certificates/Cards 9,853 1,195 133 733 91 68.4% 35 26.3% 7 5.3%
Gift Shops 56,044 387 561 283 245 43.7% 282 50.3% 34 6.1%
Gift Wrapping Materials 1,454 2,568 5 2,686 1 20.0% 4 80.0% 0 0.0%
Gift Wrapping Service 92 4,275 0 3,965 0 0.0% 0 0.0% 0 0.0%
Giftware - Wholesale & Manufacturers 3,516 1,904 21 1,736 14 66.7% 7 33.3% 0 0.0%
Girls Apparel 1,197 2,720 37 1,389 27 73.0% 9 24.3% 1 2.7%
Glass - Beveled, Carved, Ornamental 8,935 1,254 19 1,795 11 57.9% 5 26.3% 3 15.8%
Glass - Block 8,340 1,294 6 2,589 5 83.3% 1 16.7% 0 0.0%
Glass - Broken 1,979 2,339 7 2,485 3 42.9% 4 57.1% 0 0.0%
Glass - Plate and Window 139,153 163 443 330 285 64.3% 153 34.5% 5 1.1%
Glass - Repair 9,510 1,226 84 942 55 65.5% 27 32.1% 2 2.4%
Glass - Stained & Leaded 7,616 1,343 25 1,626 12 48.0% 12 48.0% 1 4.0%
Glass - Tempered 24 4,658 2 3,230 1 50.0% 1 50.0% 0 0.0%
Glass Beads - Industrial 39 4,569 3 2,997 0 0.0% 3 100.0% 0 0.0%
Glass Blowers 1,064 2,813 5 2,686 0 0.0% 5 100.0% 0 0.0%
Glass Board - Up Service 1,934 2,360 2 3,230 1 50.0% 1 50.0% 0 0.0%
Glass Circles & Specialty Shapes 1,000 2,864 1 3,508 1 100.0% 0 0.0% 0 0.0%
Glass Coating & Tinting 22,048 755 51 1,208 23 45.1% 27 52.9% 1 2.0%
Glass Coating & Tinting Machinery 153 4,052 2 3,230 1 50.0% 1 50.0% 0 0.0%
Glass Coating & Tinting Materials 245 3,806 0 3,965 0 0.0% 0 0.0% 0 0.0%
Glass Rods & Tubing 22 4,677 0 3,965 0 0.0% 0 0.0% 0 0.0%
Glass, Mirror & Screen Companies 3,867 1,828 18 1,832 13 72.2% 3 16.7% 2 11.1%
Glassware - Wholesale & Manufacturers 4,808 1,657 57 1,144 29 50.9% 28 49.1% 0 0.0%
Glassware Decorators 727 3,092 9 2,300 5 55.6% 4 44.4% 0 0.0%
Glaziers 5,095 1,623 10 2,233 5 50.0% 5 50.0% 0 0.0%
Global Positioning Systems 8,781 1,263 28 1,552 13 46.4% 13 46.4% 2 7.1%
Gloves - Cleaning & Repairing 53 4,478 0 3,965 0 0.0% 0 0.0% 0 0.0%
Gloves - Work & Industrial 1,247 2,690 9 2,300 3 33.3% 6 66.7% 0 0.0%
Gloves & Mittens - Dress 757 3,057 7 2,485 5 71.4% 2 28.6% 0 0.0%
Go-Karts 4,496 1,699 66 1,067 56 84.8% 10 15.2% 0 0.0%
Go-Karts Manufacturers 135 4,109 0 3,965 0 0.0% 0 0.0% 0 0.0%
Gold Buyers 21,777 759 27 1,578 16 59.3% 9 33.3% 2 7.4%
Gold Leaf 218 3,870 0 3,965 0 0.0% 0 0.0% 0 0.0%
Gold Stamping 2 4,956 0 3,965 0 0.0% 0 0.0% 0 0.0%
Rank by
Complaints