US BBB 2012 Statistics Sorted by Industry - Better Business Bureau

US BBB
2012 Statistics
Sorted by Industry
Rank by
Inquiries
Industry Classification
Inquiries
Complaints
Cmpls Settled % Cmpls Not Settled % Cmpls Unable to Pursue
%
Physical Therapy Equipment 640 3,184 6 2,589 4 66.7% 1 16.7% 1 16.7%
Physician - Nephrology 530 3,311 3 2,997 1 33.3% 2 66.7% 0 0.0%
Physicians - Specialists 76,808 288 330 392 269 81.5% 59 17.9% 2 0.6%
Physicians - Surgeons & Neurosurgeons 3,896 1,820 28 1,552 19 67.9% 9 32.1% 0 0.0%
Physicians & Surgeons - Allergy 4,187 1,766 20 1,766 14 70.0% 6 30.0% 0 0.0%
Physicians & Surgeons - Anesthesiologists 6,531 1,445 47 1,256 35 74.5% 12 25.5% 0 0.0%
Physicians & Surgeons - Cardiology Services 6,564 1,442 23 1,677 17 73.9% 5 21.7% 1 4.3%
Physicians & Surgeons - Cosmetic, Plastic & Reconstructive Surgery 60,261 358 161 654 107 66.5% 46 28.6% 8 5.0%
Physicians & Surgeons - Dermatology 28,708 628 184 597 146 79.3% 38 20.7% 0 0.0%
Physicians & Surgeons - Ear, Nose & Throat 3,339 1,952 28 1,552 24 85.7% 4 14.3% 0 0.0%
Physicians & Surgeons - Endocrinology, Diabetes & Metabolism 2,493 2,165 11 2,175 8 72.7% 3 27.3% 0 0.0%
Physicians & Surgeons - Family Practice 20,608 785 230 510 168 73.0% 62 27.0% 0 0.0%
Physicians & Surgeons - Gastroenterology 6,447 1,460 44 1,290 36 81.8% 8 18.2% 0 0.0%
Physicians & Surgeons - Hormone Replacement Therapy 13,591 1,007 27 1,578 21 77.8% 6 22.2% 0 0.0%
Physicians & Surgeons - Industrial Medicine 768 3,047 1 3,508 1 100.0% 0 0.0% 0 0.0%
Physicians & Surgeons - Internal Medicine 14,902 949 73 1,022 45 61.6% 28 38.4% 0 0.0%
Physicians & Surgeons - Maxillofacial 2,728 2,102 19 1,795 15 78.9% 4 21.1% 0 0.0%
Physicians & Surgeons - Medical-M.D. 184,669 119 1,168 167 853 73.0% 298 25.5% 17 1.5%
Physicians & Surgeons - OB/GYN 26,709 662 112 816 85 75.9% 26 23.2% 1 0.9%
Physicians & Surgeons - Oncology 2,434 2,181 7 2,485 6 85.7% 1 14.3% 0 0.0%
Physicians & Surgeons - Ophthalmology 27,288 645 118 792 102 86.4% 15 12.7% 1 0.8%
Physicians & Surgeons - Orthopedic Surgery 25,589 681 124 763 99 79.8% 25 20.2% 0 0.0%
Physicians & Surgeons - Osteopathic-D.O. 9,462 1,230 22 1,710 16 72.7% 6 27.3% 0 0.0%
Physicians & Surgeons - Pediatrics 19,110 825 91 897 79 86.8% 11 12.1% 1 1.1%
Physicians & Surgeons - Pulmonary Diseases 984 2,874 5 2,686 4 80.0% 1 20.0% 0 0.0%
Physicians & Surgeons - Radiology 11,460 1,099 160 657 125 78.1% 31 19.4% 4 2.5%
Physicians & Surgeons - Sports Medicine 578 3,257 11 2,175 6 54.5% 5 45.5% 0 0.0%
Physicians & Surgeons - Urology 108 4,223 5 2,686 4 80.0% 1 20.0% 0 0.0%
Physicians & Surgeons - Weight Reduction 29,563 614 161 654 130 80.7% 30 18.6% 1 0.6%
Physicians & Surgeons Equipment - Repair & Refinish 363 3,577 0 3,965 0 0.0% 0 0.0% 0 0.0%
Physicians & Surgeons Equipment & Supplies 1,330 2,646 0 3,965 0 0.0% 0 0.0% 0 0.0%
Physicians & Surgeons Information Bureaus 753 3,061 5 2,686 2 40.0% 1 20.0% 2 40.0%
Physicians Assistants 709 3,113 1 3,508 1 100.0% 0 0.0% 0 0.0%
Physicists 211 3,887 9 2,300 1 11.1% 6 66.7% 2 22.2%
Piano & Organ Moving 8,245 1,299 16 1,909 10 62.5% 5 31.3% 1 6.3%
Pianos 10,628 1,148 35 1,426 17 48.6% 17 48.6% 1 2.9%
Pianos - Parts 199 3,913 1 3,508 1 100.0% 0 0.0% 0 0.0%
Pianos - Restoration & Refinishing 729 3,089 1 3,508 1 100.0% 0 0.0% 0 0.0%
Pianos - Tuning & Repair 6,231 1,483 17 1,874 8 47.1% 8 47.1% 1 5.9%
Pickles & Pickle Products 138 4,101 0 3,965 0 0.0% 0 0.0% 0 0.0%
Picnic Equipment & Supplies 169 4,012 1 3,508 1 100.0% 0 0.0% 0 0.0%
Picnic Grounds 23 4,671 1 3,508 1 100.0% 0 0.0% 0 0.0%
Picture Frames - Dealers 8,870 1,258 47 1,256 27 57.4% 17 36.2% 3 6.4%
Picture Frames - Manufacturers Supplies 7,002 1,400 13 2,049 6 46.2% 7 53.8% 0 0.0%
Picture Frames - Restore & Repair 372 3,557 5 2,686 2 40.0% 3 60.0% 0 0.0%
Picture Frames - Wholesale & Manufacturers 1,088 2,797 4 2,829 0 0.0% 4 100.0% 0 0.0%
Picture Framing 1,445 2,576 4 2,829 1 25.0% 3 75.0% 0 0.0%
Picture Hanging Service 238 3,832 0 3,965 0 0.0% 0 0.0% 0 0.0%
Picture Restoring 3,669 1,873 102 848 21 20.6% 81 79.4% 0 0.0%
Pictures 1,389 2,608 21 1,736 5 23.8% 15 71.4% 1 4.8%
Pies 569 3,263 3 2,997 1 33.3% 2 66.7% 0 0.0%
Pilates 1,037 2,831 9 2,300 5 55.6% 3 33.3% 1 11.1%
Pile Driving 965 2,894 3 2,997 2 66.7% 1 33.3% 0 0.0%
Piling 131 4,127 0 3,965 0 0.0% 0 0.0% 0 0.0%
Pillows 63,636 338 49 1,230 44 89.8% 5 10.2% 0 0.0%
Pillows - Renovating 8 4,847 0 3,965 0 0.0% 0 0.0% 0 0.0%
Pilot Car Service 354 3,588 3 2,997 0 0.0% 3 100.0% 0 0.0%
Pilots - Marine 111 4,208 0 3,965 0 0.0% 0 0.0% 0 0.0%
Pinata Sales 103 4,242 2 3,230 0 0.0% 2 100.0% 0 0.0%
Pinball Sales & Service 1,838 2,393 12 2,115 9 75.0% 3 25.0% 0 0.0%
Pine Straw 190 3,939 0 3,965 0 0.0% 0 0.0% 0 0.0%
Pins - Common, Safety 561 3,270 1 3,508 1 100.0% 0 0.0% 0 0.0%
Pins - Lapel 773 3,044 1 3,508 1 100.0% 0 0.0% 0 0.0%
Pins Cotter, Taper 6 4,876 0 3,965 0 0.0% 0 0.0% 0 0.0%
Pipe 5,479 1,564 4 2,829 3 75.0% 0 0.0% 1 25.0%
Pipe - Used 5 4,888 0 3,965 0 0.0% 0 0.0% 0 0.0%
Pipe & Boiler Covering Contractors 320 3,641 2 3,230 2 100.0% 0 0.0% 0 0.0%
Pipe & Boiler Covering Materials 36 4,584 0 3,965 0 0.0% 0 0.0% 0 0.0%
Pipe & Valve Fitters 1,018 2,850 0 3,965 0 0.0% 0 0.0% 0 0.0%
Pipe & Valve Fitters - Gas 190 3,939 0 3,965 0 0.0% 0 0.0% 0 0.0%
Pipe Bending & Fabricating 506 3,351 0 3,965 0 0.0% 0 0.0% 0 0.0%
Pipe Cutting & Threading 331 3,624 0 3,965 0 0.0% 0 0.0% 0 0.0%
Pipe Cutting & Threading Equipment 4 4,914 0 3,965 0 0.0% 0 0.0% 0 0.0%
Pipe Fittings 984 2,874 1 3,508 1 100.0% 0 0.0% 0 0.0%
Pipe Hangers 123 4,163 0 3,965 0 0.0% 0 0.0% 0 0.0%
Pipe Inspection 1,590 2,490 1 3,508 1 100.0% 0 0.0% 0 0.0%
Pipe Line Companies 1,010 2,858 0 3,965 0 0.0% 0 0.0% 0 0.0%
Pipe Line Contractors 10,497 1,158 36 1,408 27 75.0% 7 19.4% 2 5.6%
Rank by
Complaints