US BBB 2012 Statistics Sorted by Industry - Better Business Bureau

US BBB
2012 Statistics
Sorted by Industry
Rank by
Inquiries
Industry Classification
Inquiries
Complaints
Cmpls Settled % Cmpls Not Settled % Cmpls Unable to Pursue
%
Telecommunication Equipment & Systems Service & Repair 12,956 1,029 133 733 103 77.4% 21 15.8% 9 6.8%
Telecommunications Equipment - Disability 40,440 494 1,031 186 546 53.0% 482 46.8% 3 0.3%
Teleconference Service 5,606 1,553 12 2,115 11 91.7% 1 8.3% 0 0.0%
Telegrams - Novelty 52 4,490 0 3,965 0 0.0% 0 0.0% 0 0.0%
Telegraph Service 144 4,084 0 3,965 0 0.0% 0 0.0% 0 0.0%
Telemarketing Services 116,826 191 1,031 186 455 44.1% 265 25.7% 311 30.2%
Telemeter Equipment 149 4,065 1 3,508 0 0.0% 1 100.0% 0 0.0%
Telephone & Television Cable Contractors 18,090 851 184 597 149 81.0% 24 13.0% 11 6.0%
Telephone 900 Number Resellers 134 4,114 0 3,965 0 0.0% 0 0.0% 0 0.0%
Telephone Answering Equipment & Systems 10,271 1,175 40 1,344 24 60.0% 16 40.0% 0 0.0%
Telephone Communications 176,701 125 17,980 5 17,203 95.7% 711 4.0% 66 0.4%
Telephone Companies 230,011 91 15,785 7 15,347 97.2% 412 2.6% 26 0.2%
Telephone Equipment & Systems Dealers 50,526 426 2,020 89 1,971 97.6% 41 2.0% 8 0.4%
Telephone Equipment & Systems Service & Repair 23,011 728 99 855 63 63.6% 32 32.3% 4 4.0%
Telephone Equipment & Systems Supplies & Parts 2,575 2,142 22 1,710 10 45.5% 10 45.5% 2 9.1%
Telephone Equipment & Systems Wholesale & Manufacturing 1,879 2,375 13 2,049 12 92.3% 0 0.0% 1 7.7%
Telephone Pre-Paid Card Sales & Distribution 40,637 490 2,548 69 2,460 96.5% 79 3.1% 9 0.4%
Telephone Service - Long Distance 26,778 659 455 326 402 88.4% 43 9.5% 10 2.2%
Telephone Solicitation Companies 3,507 1,906 62 1,096 35 56.5% 14 22.6% 13 21.0%
Telescopes 1,560 2,509 7 2,485 4 57.1% 3 42.9% 0 0.0%
Teletypewriters & Systems 3 4,933 0 3,965 0 0.0% 0 0.0% 0 0.0%
Teletypewriters Message Service 81 4,327 0 3,965 0 0.0% 0 0.0% 0 0.0%
Teletypewriters Supplies 1 4,987 0 3,965 0 0.0% 0 0.0% 0 0.0%
Television - Cable, CATV & Satellite 263,047 78 25,418 3 24,854 97.8% 500 2.0% 64 0.3%
Television & Radio - Dealers 38,012 513 559 286 441 78.9% 104 18.6% 14 2.5%
Television & Radio - Rent & Lease 3,907 1,817 6 2,589 4 66.7% 2 33.3% 0 0.0%
Television & Radio - Service & Repair 37,522 522 538 289 308 57.2% 190 35.3% 40 7.4%
Television & Radio Broadcast Schools 3,635 1,883 2 3,230 2 100.0% 0 0.0% 0 0.0%
Television & Radio Parts - Retail 7,493 1,352 52 1,195 40 76.9% 10 19.2% 2 3.8%
Television & Radio Parts - Wholesale & Manufacturers 829 3,000 41 1,329 36 87.8% 4 9.8% 1 2.4%
Television Home Shopping 18,571 838 897 202 748 83.4% 147 16.4% 2 0.2%
Television Program Distributors 742 3,080 28 1,552 4 14.3% 3 10.7% 21 75.0%
Television Program Producers 2,002 2,333 4 2,829 3 75.0% 0 0.0% 1 25.0%
Television Station Equipment 290 3,697 1 3,508 1 100.0% 0 0.0% 0 0.0%
Television Station Reps 32 4,597 0 3,965 0 0.0% 0 0.0% 0 0.0%
Television Stations & Broadcast Companies 28,853 625 138 718 99 71.7% 34 24.6% 5 3.6%
Television Sys & Equipment - Closed Circuit 984 2,874 5 2,686 2 40.0% 3 60.0% 0 0.0%
Temperature Measuring Materials 145 4,079 0 3,965 0 0.0% 0 0.0% 0 0.0%
Templates 391 3,523 1 3,508 0 0.0% 1 100.0% 0 0.0%
Tennis Court Construction 2,514 2,152 3 2,997 0 0.0% 3 100.0% 0 0.0%
Tennis Court Enclosures 16 4,745 0 3,965 0 0.0% 0 0.0% 0 0.0%
Tennis Court Resurfacing 13 4,780 0 3,965 0 0.0% 0 0.0% 0 0.0%
Tennis Courts - Private 983 2,878 5 2,686 4 80.0% 1 20.0% 0 0.0%
Tennis Courts - Public 326 3,630 2 3,230 2 100.0% 0 0.0% 0 0.0%
Tennis Equipment & Supplies 1,168 2,743 8 2,387 5 62.5% 3 37.5% 0 0.0%
Tennis Instruction 399 3,508 1 3,508 0 0.0% 1 100.0% 0 0.0%
Tennis Racket Stringing Machines 3 4,933 0 3,965 0 0.0% 0 0.0% 0 0.0%
Tents 4,383 1,719 14 2,009 11 78.6% 3 21.4% 0 0.0%
Tents - Rental 4,747 1,669 25 1,626 9 36.0% 16 64.0% 0 0.0%
Terminals - River & Marine 177 3,987 1 3,508 1 100.0% 0 0.0% 0 0.0%
Termite Control 8,332 1,296 16 1,909 10 62.5% 6 37.5% 0 0.0%
Terra Cotta 45 4,533 0 3,965 0 0.0% 0 0.0% 0 0.0%
Terrazzo 457 3,418 0 3,965 0 0.0% 0 0.0% 0 0.0%
Test Publishers 6,859 1,413 64 1,083 59 92.2% 4 6.3% 1 1.6%
Testing Apparatus 1,337 2,640 5 2,686 1 20.0% 4 80.0% 0 0.0%
Textile Brokers 538 3,296 1 3,508 1 100.0% 0 0.0% 0 0.0%
Textile Converting 135 4,109 0 3,965 0 0.0% 0 0.0% 0 0.0%
Textile Engravers 28 4,627 0 3,965 0 0.0% 0 0.0% 0 0.0%
Textile Fibers 798 3,026 3 2,997 3 100.0% 0 0.0% 0 0.0%
Textile Mill Supplies 208 3,892 1 3,508 1 100.0% 0 0.0% 0 0.0%
Textile Printing Equipment & Supplies 276 3,735 3 2,997 2 66.7% 1 33.3% 0 0.0%
Theater Stage Play Houses 4,063 1,787 42 1,318 22 52.4% 17 40.5% 3 7.1%
Theaters 11,348 1,109 203 563 121 59.6% 74 36.5% 8 3.9%
Theatrical & Stage Lighting Equipment 2,058 2,315 2 3,230 2 100.0% 0 0.0% 0 0.0%
Theatrical Agencies 1,953 2,351 7 2,485 4 57.1% 3 42.9% 0 0.0%
Theatrical Equipment & Supplies 798 3,026 6 2,589 5 83.3% 1 16.7% 0 0.0%
Theatrical Make-Up 276 3,735 6 2,589 3 50.0% 3 50.0% 0 0.0%
Theatrical Managers & Producers 531 3,310 2 3,230 1 50.0% 1 50.0% 0 0.0%
Therapeutic and Educational Supplies 146 4,073 0 3,965 0 0.0% 0 0.0% 0 0.0%
Thermal Remediation 44 4,539 0 3,965 0 0.0% 0 0.0% 0 0.0%
Thermocouples 2 4,956 0 3,965 0 0.0% 0 0.0% 0 0.0%
Thermograph Equipment & Supplies 14 4,768 0 3,965 0 0.0% 0 0.0% 0 0.0%
Thermographers 470 3,395 0 3,965 0 0.0% 0 0.0% 0 0.0%
Thermography - Infrared 56 4,450 0 3,965 0 0.0% 0 0.0% 0 0.0%
Thermometers 84 4,303 1 3,508 0 0.0% 0 0.0% 1 100.0%
Thermostats 532 3,307 0 3,965 0 0.0% 0 0.0% 0 0.0%
Thread 86 4,296 2 3,230 2 100.0% 0 0.0% 0 0.0%
Thread Rolling, Cutting & Grinding 62 4,415 0 3,965 0 0.0% 0 0.0% 0 0.0%
Rank by
Complaints