US BBB 2012 Statistics Sorted by Industry - Better Business Bureau

US BBB
2012 Statistics
Sorted by Industry
Rank by
Inquiries
Industry Classification
Inquiries
Complaints
Cmpls Settled % Cmpls Not Settled % Cmpls Unable to Pursue
%
Warehouses - Cold Storage 2,500 2,159 4 2,829 3 75.0% 1 25.0% 0 0.0%
Warehouses - Merchandise 7,174 1,385 81 960 51 63.0% 23 28.4% 7 8.6%
Warehousing Services 8,312 1,297 13 2,049 8 61.5% 5 38.5% 0 0.0%
Washers 561 3,270 8 2,387 4 50.0% 4 50.0% 0 0.0%
Washing Machines - Industrial 39 4,569 1 3,508 0 0.0% 1 100.0% 0 0.0%
Washing Machines & Dryers - Coin Metered 1,573 2,500 46 1,268 24 52.2% 21 45.7% 1 2.2%
Washing Machines & Dryers - Dealers 561 3,270 8 2,387 8 100.0% 0 0.0% 0 0.0%
Washing Machines & Dryers - Rent & Lease 520 3,328 18 1,832 16 88.9% 2 11.1% 0 0.0%
Washing Machines & Dryers - Service & Repair 1,501 2,547 10 2,233 5 50.0% 5 50.0% 0 0.0%
Washing Machines & Dryers - Supplies & Parts 24 4,658 0 3,965 0 0.0% 0 0.0% 0 0.0%
Washing Machines & Dryers - Wholesale & Manufacturers 9 4,832 0 3,965 0 0.0% 0 0.0% 0 0.0%
Waste - Cotton, Wool 11 4,800 1 3,508 1 100.0% 0 0.0% 0 0.0%
Waste Containers 7,589 1,346 49 1,230 43 87.8% 6 12.2% 0 0.0%
Waste Paper 207 3,894 1 3,508 1 100.0% 0 0.0% 0 0.0%
Waste Reduction, Disposal, Recycle Equipment 15,956 908 249 486 195 78.3% 50 20.1% 4 1.6%
Waste Reduction, Recycle Service - Industrial 14,798 952 131 743 91 69.5% 26 19.8% 14 10.7%
Watch Bands 3,387 1,934 24 1,649 22 91.7% 2 8.3% 0 0.0%
Watches - Dealers 112,763 198 776 230 514 66.2% 239 30.8% 23 3.0%
Watches - Service & Repair 31,684 593 210 547 137 65.2% 69 32.9% 4 1.9%
Watches - Wholesale & Manufacturers 3,060 2,018 24 1,649 13 54.2% 9 37.5% 2 8.3%
Watchmakers Equipment & Supplies 118 4,185 3 2,997 2 66.7% 1 33.3% 0 0.0%
Watchmens Clocks & Systems 55 4,457 4 2,829 1 25.0% 3 75.0% 0 0.0%
Water - Bottled & Bulk 3,768 1,849 17 1,874 7 41.2% 9 52.9% 1 5.9%
Water & Sewer Line Protection 40,819 484 166 639 165 99.4% 1 0.6% 0 0.0%
Water Analysis 4,022 1,798 12 2,115 8 66.7% 4 33.3% 0 0.0%
Water Companies - Bottled, Bulk 23,100 726 281 441 259 92.2% 21 7.5% 1 0.4%
Water Companies - Utility 36,322 532 812 222 680 83.7% 129 15.9% 3 0.4%
Water Conservation 1,375 2,617 1 3,508 1 100.0% 0 0.0% 0 0.0%
Water Coolers 2,407 2,193 21 1,736 17 81.0% 3 14.3% 1 4.8%
Water Coolers - Bottle less 11 4,800 0 3,965 0 0.0% 0 0.0% 0 0.0%
Water Coolers - Equipment & Supplies 3,943 1,812 28 1,552 15 53.6% 13 46.4% 0 0.0%
Water Craft Repair 10 4,814 0 3,965 0 0.0% 0 0.0% 0 0.0%
Water Damage Restoration 26,953 653 85 934 66 77.6% 18 21.2% 1 1.2%
Water Filtration & Purification Equipment 109,311 205 537 290 391 72.8% 136 25.3% 10 1.9%
Water Gardens Fountains & Ponds 3,378 1,938 20 1,766 10 50.0% 8 40.0% 2 10.0%
Water Heater - Tankless 2,255 2,235 13 2,049 11 84.6% 2 15.4% 0 0.0%
Water Heaters - Dealers 6,637 1,435 40 1,344 32 80.0% 8 20.0% 0 0.0%
Water Heaters - Parts & Supplies 829 3,000 12 2,115 9 75.0% 3 25.0% 0 0.0%
Water Heaters - Repairing 4,145 1,777 11 2,175 4 36.4% 7 63.6% 0 0.0%
Water Heaters - Wholesale & Manufacturers 2,497 2,162 106 833 101 95.3% 2 1.9% 3 2.8%
Water Leak Detection 1,931 2,362 3 2,997 3 100.0% 0 0.0% 0 0.0%
Water Main Contractors 1,650 2,459 2 3,230 2 100.0% 0 0.0% 0 0.0%
Water Mitigation 298 3,671 2 3,230 2 100.0% 0 0.0% 0 0.0%
Water Pollution Control 597 3,228 0 3,965 0 0.0% 0 0.0% 0 0.0%
Water Skiing Equipment & Supplies 1,059 2,816 15 1,968 6 40.0% 9 60.0% 0 0.0%
Water Skiing Instruction 128 4,144 3 2,997 3 100.0% 0 0.0% 0 0.0%
Water Soft & Conditioning Equipment Service & Supplies 78,594 282 394 361 328 83.2% 58 14.7% 8 2.0%
Water Supply Systems 6,680 1,431 85 934 66 77.6% 18 21.2% 1 1.2%
Water Taxi Service 180 3,978 1 3,508 1 100.0% 0 0.0% 0 0.0%
Water Treatment Equipment,Service & Supplies 39,181 503 175 621 126 72.0% 31 17.7% 18 10.3%
Water Well Drilling & Service 70,581 303 114 808 73 64.0% 37 32.5% 4 3.5%
Water Well Drilling Equipment & Supplies 3,500 1,909 4 2,829 4 100.0% 0 0.0% 0 0.0%
Water Wells - Inspection 570 3,262 3 2,997 1 33.3% 2 66.7% 0 0.0%
Water Wells - Pumps Sales & Service 3,680 1,869 12 2,115 10 83.3% 2 16.7% 0 0.0%
Water Works Contractors 6,853 1,415 23 1,677 15 65.2% 7 30.4% 1 4.3%
Water Works Equipment & Supplies 281 3,718 1 3,508 1 100.0% 0 0.0% 0 0.0%
Water/Pool Heating - Solar 1,177 2,735 18 1,832 5 27.8% 11 61.1% 2 11.1%
Waterbeds - Dealers 3,309 1,959 17 1,874 16 94.1% 1 5.9% 0 0.0%
Waterbeds - Service & Repair 1 4,987 0 3,965 0 0.0% 0 0.0% 0 0.0%
Waterbeds - Supplies & Parts 6 4,876 0 3,965 0 0.0% 0 0.0% 0 0.0%
Waterproofing Contractors 145,522 157 319 403 229 71.8% 66 20.7% 24 7.5%
Waterproofing Materials 5,949 1,512 21 1,736 14 66.7% 6 28.6% 1 4.8%
Wax 160 4,033 2 3,230 1 50.0% 1 50.0% 0 0.0%
Weather Forecast Service 243 3,815 6 2,589 3 50.0% 3 50.0% 0 0.0%
Weather Instruments 2,158 2,268 14 2,009 14 100.0% 0 0.0% 0 0.0%
Weather Stripping 188 3,942 0 3,965 0 0.0% 0 0.0% 0 0.0%
Weather Vanes 393 3,519 0 3,965 0 0.0% 0 0.0% 0 0.0%
Weatherization 1,939 2,358 4 2,829 4 100.0% 0 0.0% 0 0.0%
Weaving & Mending 28 4,627 0 3,965 0 0.0% 0 0.0% 0 0.0%
Weaving Supplies & Equipment 248 3,797 0 3,965 0 0.0% 0 0.0% 0 0.0%
Web Conferencing 3,532 1,897 5 2,686 5 100.0% 0 0.0% 0 0.0%
Web Design 233,041 89 1,378 143 815 59.1% 498 36.1% 65 4.7%
Webbing 2,087 2,295 57 1,144 25 43.9% 29 50.9% 3 5.3%
Wedding Chapels & Ceremonies 17,675 870 106 833 63 59.4% 37 34.9% 6 5.7%
Wedding Consultants 29,251 617 195 570 106 54.4% 78 40.0% 11 5.6%
Wedding Officiant 1,129 2,776 9 2,300 5 55.6% 4 44.4% 0 0.0%
Wedding Supplies & Services 28,690 629 220 529 102 46.4% 105 47.7% 13 5.9%
Weed Control Equipment & Supplies 588 3,245 4 2,829 4 100.0% 0 0.0% 0 0.0%
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Complaints