US BBB 2012 Statistics Sorted by Industry - Better Business Bureau

US BBB
2012 Statistics
Sorted by Industry
Rank by
Inquiries
Industry Classification
Inquiries
Complaints
Cmpls Settled % Cmpls Not Settled % Cmpls Unable to Pursue
%
Oils - Petroleum 3,690 1,866 13 2,049 10 76.9% 2 15.4% 1 7.7%
Oils - ReRefined 97 4,262 0 3,965 0 0.0% 0 0.0% 0 0.0%
Oils - Road 45 4,533 0 3,965 0 0.0% 0 0.0% 0 0.0%
Oils - Vegetables 592 3,235 0 3,965 0 0.0% 0 0.0% 0 0.0%
Oils - Waste 1,830 2,397 1 3,508 1 100.0% 0 0.0% 0 0.0%
Olive Oil 780 3,039 2 3,230 0 0.0% 2 100.0% 0 0.0%
Olives 14 4,768 1 3,508 0 0.0% 1 100.0% 0 0.0%
Online Dance Tutorials 73 4,353 1 3,508 0 0.0% 1 100.0% 0 0.0%
Online Drug & Prescription Services 22,542 742 227 513 210 92.5% 11 4.8% 6 2.6%
Online Drug & Prescription Services - Unapproved Foreign 1,598 2,484 6 2,589 4 66.7% 1 16.7% 1 16.7%
Online Education 22,350 748 79 979 46 58.2% 11 13.9% 22 27.8%
Online Event Registration 435 3,448 16 1,909 7 43.8% 8 50.0% 1 6.3%
Online Investigative News 14 4,768 0 3,965 0 0.0% 0 0.0% 0 0.0%
Online Networking 12,287 1,059 259 468 152 58.7% 103 39.8% 4 1.5%
Online Payments 2,994 2,036 59 1,121 52 88.1% 0 0.0% 7 11.9%
Online Publications 3,268 1,975 148 688 121 81.8% 27 18.2% 0 0.0%
Online Retailer 5,117 1,618 225 518 118 52.4% 98 43.6% 9 4.0%
Online Shipping Broker 1,697 2,443 5 2,686 4 80.0% 1 20.0% 0 0.0%
Online Travel Agency 19,954 800 1,765 108 1,694 96.0% 63 3.6% 8 0.5%
Opera Companies 69 4,376 0 3,965 0 0.0% 0 0.0% 0 0.0%
Optical Equipment & Supplies 16,753 891 76 1,000 61 80.3% 15 19.7% 0 0.0%
Optical Goods - Retail 58,980 364 602 273 451 74.9% 146 24.3% 5 0.8%
Optical Goods - Service & Repair 21,292 768 223 523 146 65.5% 74 33.2% 3 1.3%
Optical Goods - Wholesale & Manufacturers 2,087 2,295 8 2,387 6 75.0% 2 25.0% 0 0.0%
Optical Imaging Equipment & Systems 3,883 1,824 19 1,795 13 68.4% 6 31.6% 0 0.0%
Opticians 37,636 519 586 276 491 83.8% 89 15.2% 6 1.0%
Optometric Information Bureaus 94 4,271 2 3,230 1 50.0% 1 50.0% 0 0.0%
Optometrists 58,404 368 439 331 346 78.8% 84 19.1% 9 2.1%
Orchard Equipment & Supplies 7 4,862 1 3,508 1 100.0% 0 0.0% 0 0.0%
Orchards 1,436 2,582 2 3,230 2 100.0% 0 0.0% 0 0.0%
Orchestras & Bands 679 3,139 6 2,589 3 50.0% 3 50.0% 0 0.0%
Orchestras & Bands - Competitions 63 4,414 0 3,965 0 0.0% 0 0.0% 0 0.0%
Orchid Growers 540 3,294 3 2,997 2 66.7% 1 33.3% 0 0.0%
Organ & Tissue Banks 2,338 2,213 0 3,965 0 0.0% 0 0.0% 0 0.0%
Organic Soil Fertilizer 722 3,101 1 3,508 0 0.0% 1 100.0% 0 0.0%
Organic/Green Products 2,795 2,081 18 1,832 13 72.2% 4 22.2% 1 5.6%
Organizing Services - Household & Business 8,161 1,305 8 2,387 5 62.5% 3 37.5% 0 0.0%
Organs 1,913 2,364 2 3,230 1 50.0% 1 50.0% 0 0.0%
Organs - Tune & Repair 2,198 2,249 5 2,686 3 60.0% 2 40.0% 0 0.0%
Oriental Goods - Retail 916 2,940 3 2,997 2 66.7% 1 33.3% 0 0.0%
Oriental Goods - Wholesale & Manufacturers 80 4,334 1 3,508 1 100.0% 0 0.0% 0 0.0%
Ornamental Metal Work 14,524 966 44 1,290 21 47.7% 20 45.5% 3 6.8%
Orthopedic Appliances 5,943 1,513 29 1,531 21 72.4% 8 27.6% 0 0.0%
Outboard Motors 2,335 2,214 15 1,968 13 86.7% 2 13.3% 0 0.0%
Outboard Motors - Repair 3,293 1,965 52 1,195 21 40.4% 26 50.0% 5 9.6%
Outdoor Kitchens 5,168 1,610 18 1,832 11 61.1% 7 38.9% 0 0.0%
Outfitters 58 4,438 4 2,829 4 100.0% 0 0.0% 0 0.0%
Outlets - Stores, Factory, Mills 13,108 1,027 110 823 101 91.8% 9 8.2% 0 0.0%
Outpatient Surgery Centers 420 3,476 8 2,387 8 100.0% 0 0.0% 0 0.0%
Outplacement Consultants 2,578 2,139 6 2,589 2 33.3% 1 16.7% 3 50.0%
Ovens - Bakers 197 3,918 4 2,829 2 50.0% 2 50.0% 0 0.0%
Ovens - Brick Pizza 1 4,987 0 3,965 0 0.0% 0 0.0% 0 0.0%
Ovens - Industrial 168 4,014 0 3,965 0 0.0% 0 0.0% 0 0.0%
Oxygen 7,321 1,370 28 1,552 25 89.3% 3 10.7% 0 0.0%
Oxygen Producing Equipment 444 3,435 1 3,508 1 100.0% 0 0.0% 0 0.0%
Oxygen Therapy Equipment 1,860 2,385 12 2,115 5 41.7% 7 58.3% 0 0.0%
Ozone Machines 282 3,716 0 3,965 0 0.0% 0 0.0% 0 0.0%
Package Design & Development 1,817 2,403 7 2,485 2 28.6% 5 71.4% 0 0.0%
Packaging Machinery 3,736 1,859 0 3,965 0 0.0% 0 0.0% 0 0.0%
Packaging Materials 13,571 1,008 10 2,233 8 80.0% 1 10.0% 1 10.0%
Packaging Service 11,167 1,121 46 1,268 31 67.4% 13 28.3% 2 4.3%
Packing - Mechanical 133 4,116 0 3,965 0 0.0% 0 0.0% 0 0.0%
Packing & Crating Service 4,287 1,740 20 1,766 19 95.0% 1 5.0% 0 0.0%
Paging Equipment & Service 2,804 2,080 29 1,531 12 41.4% 17 58.6% 0 0.0%
Pails 12 4,788 2 3,230 2 100.0% 0 0.0% 0 0.0%
Pain Management Services 1,658 2,455 11 2,175 9 81.8% 2 18.2% 0 0.0%
Paint - Retail 18,141 850 56 1,152 28 50.0% 17 30.4% 11 19.6%
Paint - Wholesale & Manufacturers 3,214 1,982 10 2,233 8 80.0% 2 20.0% 0 0.0%
Paint Manufacturing Equipment & Materials 1,415 2,598 6 2,589 3 50.0% 3 50.0% 0 0.0%
Paint Manufacturing Materials 1,231 2,701 5 2,686 4 80.0% 1 20.0% 0 0.0%
Paint Removers - Manufacturers 285 3,710 1 3,508 1 100.0% 0 0.0% 0 0.0%
Paint Removing 2,063 2,311 0 3,965 0 0.0% 0 0.0% 0 0.0%
Paintball - Games & Supplies 3,954 1,809 41 1,329 30 73.2% 9 22.0% 2 4.9%
Painters - Commercial or Residential 6,912 1,409 79 979 26 32.9% 43 54.4% 10 12.7%
Painters Equipment & Supplies 2,400 2,197 13 2,049 4 30.8% 9 69.2% 0 0.0%
Painting - Faux Finishing 4,186 1,767 9 2,300 7 77.8% 2 22.2% 0 0.0%
Painting Contractors 799,190 24 1,610 123 818 50.8% 692 43.0% 100 6.2%
Pallets & Skids 5,503 1,561 0 3,965 0 0.0% 0 0.0% 0 0.0%
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Complaints