US BBB 2012 Statistics Sorted by Industry - Better Business Bureau

US BBB
2012 Statistics
Sorted by Industry
Rank by
Inquiries
Industry Classification
Inquiries
Complaints
Cmpls Settled % Cmpls Not Settled % Cmpls Unable to Pursue
%
Compression Clothing/Garments 1,641 2,463 8 2,387 8 100.0% 0 0.0% 0 0.0%
Compressors 3,953 1,810 18 1,832 9 50.0% 9 50.0% 0 0.0%
Compressors - Rent 53 4,478 0 3,965 0 0.0% 0 0.0% 0 0.0%
Compressors - Repair 346 3,604 2 3,230 1 50.0% 1 50.0% 0 0.0%
Computer Assisted Design Services 763 3,051 8 2,387 4 50.0% 4 50.0% 0 0.0%
Computer Business Services 17,033 884 38 1,372 18 47.4% 19 50.0% 1 2.6%
Computer Consultant 29,236 618 86 927 46 53.5% 31 36.0% 9 10.5%
Computer Facilities Management Services 1,274 2,677 0 3,965 0 0.0% 0 0.0% 0 0.0%
Computer Gaming Centers 2,844 2,067 74 1,013 40 54.1% 6 8.1% 28 37.8%
Computer Printers Sales & Service 4,352 1,725 24 1,649 12 50.0% 10 41.7% 2 8.3%
Computer Software Publishers & Developers 240,617 82 1,441 136 1,218 84.5% 201 13.9% 22 1.5%
Computers - Bulletin Boards 149 4,065 1 3,508 1 100.0% 0 0.0% 0 0.0%
Computers - Cable & Installation 11,375 1,105 22 1,710 7 31.8% 15 68.2% 0 0.0%
Computers - Cleaning Services 51 4,495 0 3,965 0 0.0% 0 0.0% 0 0.0%
Computers - Dealers 294,389 69 7,728 18 7,344 95.0% 326 4.2% 58 0.8%
Computers - Disaster Recovery 39,072 506 188 586 101 53.7% 84 44.7% 3 1.6%
Computers - Forensics 443 3,438 0 3,965 0 0.0% 0 0.0% 0 0.0%
Computers - Furniture 2,186 2,256 62 1,096 55 88.7% 7 11.3% 0 0.0%
Computers - Graphics 4,396 1,715 9 2,300 4 44.4% 3 33.3% 2 22.2%
Computers - Multimedia 17,438 877 144 696 125 86.8% 17 11.8% 2 1.4%
Computers - Network Security 10,114 1,181 53 1,182 32 60.4% 14 26.4% 7 13.2%
Computers - Networks 64,499 330 1,332 149 1,279 96.0% 47 3.5% 6 0.5%
Computers - Programming 950 2,905 15 1,968 8 53.3% 6 40.0% 1 6.7%
Computers - Rent & Lease 6,514 1,447 437 332 418 95.7% 18 4.1% 1 0.2%
Computers - Rooms - Installation & Equipment 1,586 2,494 4 2,829 4 100.0% 0 0.0% 0 0.0%
Computers - Security Equip & Systems 9,766 1,206 142 704 124 87.3% 16 11.3% 2 1.4%
Computers - Service & Repair 207,004 109 1,651 119 960 58.1% 626 37.9% 65 3.9%
Computers - Supplies & Parts 188,215 117 1,918 95 1,519 79.2% 341 17.8% 58 3.0%
Computers - Sys Designers & Consult 98,882 219 425 342 344 80.9% 63 14.8% 18 4.2%
Computers - Time Share 31 4,603 0 3,965 0 0.0% 0 0.0% 0 0.0%
Computers - Training 43,549 465 145 694 106 73.1% 32 22.1% 7 4.8%
Computers - Used 20,097 797 81 960 35 43.2% 42 51.9% 4 4.9%
Computers - Wholesale & Manufacturers 15,748 914 501 305 489 97.6% 11 2.2% 1 0.2%
Computers Hardware, Software & Services 456,084 42 5,568 28 4,841 86.9% 635 11.4% 92 1.7%
Concert Bureaus 384 3,532 10 2,233 10 100.0% 0 0.0% 0 0.0%
Concert Halls 2,057 2,316 47 1,256 34 72.3% 13 27.7% 0 0.0%
Concert Performers 5 4,888 0 3,965 0 0.0% 0 0.0% 0 0.0%
Concert Promoters & Consultants 278 3,729 6 2,589 3 50.0% 3 50.0% 0 0.0%
Concessionaires 1,179 2,733 12 2,115 6 50.0% 1 8.3% 5 41.7%
Concierge Services 8,440 1,285 40 1,344 25 62.5% 13 32.5% 2 5.0%
Concrete - Custom 10,562 1,153 77 993 45 58.4% 29 37.7% 3 3.9%
Concrete - Prestressed 83 4,313 0 3,965 0 0.0% 0 0.0% 0 0.0%
Concrete - Ready Mixed 16,053 905 35 1,426 24 68.6% 11 31.4% 0 0.0%
Concrete - Restoration, Sealing & Cleaning 5,404 1,571 23 1,677 7 30.4% 15 65.2% 1 4.3%
Concrete - Stamped & Decorative 26,543 666 136 722 83 61.0% 52 38.2% 1 0.7%
Concrete Additives 293 3,689 0 3,965 0 0.0% 0 0.0% 0 0.0%
Concrete Aggregates 689 3,131 6 2,589 3 50.0% 3 50.0% 0 0.0%
Concrete Block & Product Molding Machine 1,955 2,349 15 1,968 10 66.7% 5 33.3% 0 0.0%
Concrete Blocks & Shapes 4,510 1,696 10 2,233 9 90.0% 1 10.0% 0 0.0%
Concrete Breaking Equipment 214 3,879 0 3,965 0 0.0% 0 0.0% 0 0.0%
Concrete Breaking, Cutting, Sawing 5,509 1,559 1 3,508 1 100.0% 0 0.0% 0 0.0%
Concrete Construction Forms & Accessories 4,973 1,641 18 1,832 4 22.2% 12 66.7% 2 11.1%
Concrete Contractors 471,486 40 1,362 146 617 45.3% 672 49.3% 73 5.4%
Concrete Curing & Treating Materials 2,277 2,230 7 2,485 5 71.4% 2 28.6% 0 0.0%
Concrete Mixers 954 2,902 1 3,508 1 100.0% 0 0.0% 0 0.0%
Concrete Mixers - Renting 13 4,780 0 3,965 0 0.0% 0 0.0% 0 0.0%
Concrete Mixing Plant Equipment 135 4,109 0 3,965 0 0.0% 0 0.0% 0 0.0%
Concrete Patching Compounds 471 3,392 3 2,997 0 0.0% 3 100.0% 0 0.0%
Concrete Products 18,563 839 50 1,218 33 66.0% 17 34.0% 0 0.0%
Concrete Pumping Service 3,059 2,019 2 3,230 0 0.0% 1 50.0% 1 50.0%
Concrete Reinforcements 2,292 2,225 1 3,508 0 0.0% 0 0.0% 1 100.0%
Concrete Removal 8 4,847 0 3,965 0 0.0% 0 0.0% 0 0.0%
Concrete Repair/Leveling 7,769 1,331 21 1,736 13 61.9% 5 23.8% 3 14.3%
Concrete Vibrators 9 4,832 0 3,965 0 0.0% 0 0.0% 0 0.0%
Condiments & Sauces 1,031 2,838 7 2,485 3 42.9% 4 57.1% 0 0.0%
Condominiums 22,770 732 125 756 82 65.6% 34 27.2% 9 7.2%
Conduit & Fittings 72 4,361 0 3,965 0 0.0% 0 0.0% 0 0.0%
Conference Centers 3,001 2,034 9 2,300 5 55.6% 4 44.4% 0 0.0%
Connectors - Electric 5,889 1,519 133 733 122 91.7% 11 8.3% 0 0.0%
Consignment Service 18,954 829 291 435 143 49.1% 120 41.2% 28 9.6%
Consignment Service - Automobile 1,307 2,660 5 2,686 3 60.0% 0 0.0% 2 40.0%
Consignment Service - Furniture 940 2,918 30 1,508 15 50.0% 11 36.7% 4 13.3%
Consignment Service - Online 1,460 2,565 3 2,997 1 33.3% 2 66.7% 0 0.0%
Construction & Remodeling Services 1,491,120 8 4,098 42 2,071 50.5% 1,802 44.0% 225 5.5%
Construction Equipment Sales / Services 7,874 1,321 53 1,182 24 45.3% 28 52.8% 1 1.9%
Construction Estimates 2,666 2,114 3 2,997 1 33.3% 1 33.3% 1 33.3%
Construction Management 36,158 534 72 1,027 31 43.1% 39 54.2% 2 2.8%
Construction Reports 1,947 2,356 23 1,677 20 87.0% 2 8.7% 1 4.3%
Rank by
Complaints