US BBB 2012 Statistics Sorted by Industry - Better Business Bureau

US BBB
2012 Statistics
Sorted by Industry
Rank by
Inquiries
Industry Classification
Inquiries
Complaints
Cmpls Settled % Cmpls Not Settled % Cmpls Unable to Pursue
%
Rustproofing & Undercoating - Auto 729 3,089 4 2,829 0 0.0% 3 75.0% 1 25.0%
Saddlery & Harness 6,564 1,442 42 1,318 28 66.7% 13 31.0% 1 2.4%
Safe & Vault Movers 294 3,687 3 2,997 2 66.7% 1 33.3% 0 0.0%
Safe Deposit Box Rental 386 3,530 2 3,230 1 50.0% 1 50.0% 0 0.0%
Safes & Vaults 11,906 1,078 25 1,626 19 76.0% 6 24.0% 0 0.0%
Safes & Vaults - Opening & Repairing 174 3,992 2 3,230 1 50.0% 1 50.0% 0 0.0%
Safety & Rescue Equipment Sales & Services 6,463 1,455 29 1,531 17 58.6% 12 41.4% 0 0.0%
Safety Cans 11 4,800 0 3,965 0 0.0% 0 0.0% 0 0.0%
Safety Consultants 30,659 601 38 1,372 27 71.1% 10 26.3% 1 2.6%
Safety Equipment & Clothing 13,680 999 58 1,132 39 67.2% 19 32.8% 0 0.0%
Sailmakers 1,230 2,702 24 1,649 3 12.5% 21 87.5% 0 0.0%
Salads 82 4,321 1 3,508 0 0.0% 1 100.0% 0 0.0%
Sales & Order Books 5,235 1,598 60 1,115 51 85.0% 7 11.7% 2 3.3%
Sales Lead Generation 19,890 801 91 897 53 58.2% 37 40.7% 1 1.1%
Sales Organizations 17,839 864 55 1,162 26 47.3% 25 45.5% 4 7.3%
Sales Presentations 2,760 2,093 3 2,997 1 33.3% 1 33.3% 1 33.3%
Sales Promotion Service 29,377 616 278 447 245 88.1% 21 7.6% 12 4.3%
Sales Training 9,992 1,188 27 1,578 18 66.7% 9 33.3% 0 0.0%
Salt 747 3,074 2 3,230 0 0.0% 2 100.0% 0 0.0%
Saltwater Pools - Equipment & Supplies 657 3,163 11 2,175 8 72.7% 2 18.2% 1 9.1%
Salvage - Marine 495 3,360 7 2,485 5 71.4% 2 28.6% 0 0.0%
Sample Cards & Books 72 4,361 0 3,965 0 0.0% 0 0.0% 0 0.0%
Sample Cases 145 4,079 0 3,965 0 0.0% 0 0.0% 0 0.0%
Sanctuaries - Wild Life 362 3,578 0 3,965 0 0.0% 0 0.0% 0 0.0%
Sand & Gravel 20,739 782 18 1,832 15 83.3% 2 11.1% 1 5.6%
Sand & Gravel Handling Equipment 473 3,385 0 3,965 0 0.0% 0 0.0% 0 0.0%
Sandblasting 11,401 1,101 20 1,766 11 55.0% 6 30.0% 3 15.0%
Sandblasting Equipment & Supplies 895 2,954 2 3,230 2 100.0% 0 0.0% 0 0.0%
Sandwiches 2,934 2,047 57 1,144 35 61.4% 21 36.8% 1 1.8%
Sanitariums 2 4,956 0 3,965 0 0.0% 0 0.0% 0 0.0%
Sanitary Napkins 24 4,658 0 3,965 0 0.0% 0 0.0% 0 0.0%
Sanitation Consultants 2,762 2,092 21 1,736 18 85.7% 3 14.3% 0 0.0%
Sash Operating Devices 795 3,029 0 3,965 0 0.0% 0 0.0% 0 0.0%
Satellite Communication - Common Carrier 24,188 710 752 234 685 91.1% 67 8.9% 0 0.0%
Sauna Equipment & Supplies 9,919 1,191 61 1,106 17 27.9% 37 60.7% 7 11.5%
Sausage Casings 18 4,720 0 3,965 0 0.0% 0 0.0% 0 0.0%
Sausages 645 3,178 5 2,686 4 80.0% 1 20.0% 0 0.0%
Savings & Loan Association - Reps 83 4,313 0 3,965 0 0.0% 0 0.0% 0 0.0%
Savings & Loan Associations 9,265 1,236 32 1,473 27 84.4% 5 15.6% 0 0.0%
Sawdust & Shavings 428 3,457 0 3,965 0 0.0% 0 0.0% 0 0.0%
Sawmill Equipment & Supplies 542 3,290 0 3,965 0 0.0% 0 0.0% 0 0.0%
Sawmills 4,648 1,679 1 3,508 0 0.0% 1 100.0% 0 0.0%
Saws 20,953 777 170 630 126 74.1% 44 25.9% 0 0.0%
Saws - Sharpen & Repair 591 3,236 2 3,230 2 100.0% 0 0.0% 0 0.0%
Scaffolding & Aerial Lifts 3,666 1,875 10 2,233 5 50.0% 5 50.0% 0 0.0%
Scales 4,167 1,773 16 1,909 8 50.0% 8 50.0% 0 0.0%
Scales - Repair 174 3,992 0 3,965 0 0.0% 0 0.0% 0 0.0%
Scalp Care 2,976 2,039 13 2,049 9 69.2% 3 23.1% 1 7.7%
Scenery Studio 120 4,178 0 3,965 0 0.0% 0 0.0% 0 0.0%
Scholarships & Financial Aid 86,886 250 1,131 171 1,079 95.4% 50 4.4% 2 0.2%
Scholastic Prep Courses, Books & Materials 25,117 694 324 398 245 75.6% 72 22.2% 7 2.2%
School Furniture & Equipment 3,646 1,880 7 2,485 6 85.7% 0 0.0% 1 14.3%
School Information 2,734 2,100 59 1,121 49 83.1% 9 15.3% 1 1.7%
School Lunch Ordering & Management 55 4,457 2 3,230 2 100.0% 0 0.0% 0 0.0%
School Supplies 14,608 959 69 1,049 26 37.7% 37 53.6% 6 8.7%
Schools - Academic - College Preparatory 919 2,937 16 1,909 5 31.3% 11 68.8% 0 0.0%
Schools - Academic - Colleges & Universities 221,596 97 1,901 100 1,698 89.3% 182 9.6% 21 1.1%
Schools - Academic - Elementary & Secondary 17,440 876 37 1,389 24 64.9% 10 27.0% 3 8.1%
Schools - Academic - Pre & Kindergarten 26,067 675 82 954 55 67.1% 26 31.7% 1 1.2%
Schools - Academic - Special Education 33,159 572 150 679 119 79.3% 27 18.0% 4 2.7%
Schools - Business & Vocational 331,181 57 1,049 182 822 78.4% 195 18.6% 32 3.1%
Schools - Dental Assistant 183 3,968 2 3,230 2 100.0% 0 0.0% 0 0.0%
Schools - General Interest 60,793 353 206 558 148 71.8% 52 25.2% 6 2.9%
Schools - Holistic 481 3,378 3 2,997 1 33.3% 2 66.7% 0 0.0%
Schools - Home Study 26,255 671 112 816 61 54.5% 33 29.5% 18 16.1%
Schools - Online Trading & Investment 280 3,722 3 2,997 0 0.0% 3 100.0% 0 0.0%
Schools - Private 11,667 1,087 72 1,027 54 75.0% 15 20.8% 3 4.2%
Scientific Apparatus & Instruments 2,031 2,324 4 2,829 1 25.0% 3 75.0% 0 0.0%
Scientists 519 3,330 0 3,965 0 0.0% 0 0.0% 0 0.0%
Scientists - Pharmaceutical 9 4,832 0 3,965 0 0.0% 0 0.0% 0 0.0%
Scooters - Medical 3,720 1,861 26 1,605 22 84.6% 4 15.4% 0 0.0%
Scooters - Repair 524 3,321 8 2,387 2 25.0% 6 75.0% 0 0.0%
Scoreboards 296 3,680 0 3,965 0 0.0% 0 0.0% 0 0.0%
Scrap Metals 22,254 751 34 1,438 19 55.9% 13 38.2% 2 5.9%
Scrap Rubber 132 4,120 0 3,965 0 0.0% 0 0.0% 0 0.0%
Scrapbooking 4,237 1,753 51 1,208 35 68.6% 15 29.4% 1 2.0%
Screen Enclosures 15,804 911 53 1,182 38 71.7% 14 26.4% 1 1.9%
Screen Manufacturers Equipment & Supplies 350 3,596 2 3,230 1 50.0% 1 50.0% 0 0.0%
Rank by
Complaints