US BBB 2012 Statistics Sorted by Industry - Better Business Bureau

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US BBB 2012 Statistics Sorted by Industry Rank by Inquiries Industry Classification Inquiries Complaints Cmpls Settled % Cmpls Not Settled % Cmpls Unable to Pursue % Insurance - Aviation 346 3,604 5 2,686 5 100.0% 0 0.0% 0 0.0% Insurance - Bonding 2,655 2,117 5 2,686 5 100.0% 0 0.0% 0 0.0% Insurance - Crop 966 2,891 2 3,230 1 50.0% 1 50.0% 0 0.0% Insurance - Dental 4,221 1,759 28 1,552 25 89.3% 2 7.1% 1 3.6% Insurance - Disability 1,163 2,747 6 2,589 3 50.0% 3 50.0% 0 0.0% Insurance - Employee Benefits 20,528 786 38 1,372 32 84.2% 5 13.2% 1 2.6% Insurance - Fire & Flood Specialists 5,893 1,518 10 2,233 8 80.0% 2 20.0% 0 0.0% Insurance - Funeral 6,217 1,484 4 2,829 3 75.0% 1 25.0% 0 0.0% Insurance - Health 113,435 196 744 237 679 91.3% 57 7.7% 8 1.1% Insurance - Homeowners 57,519 376 531 295 499 94.0% 26 4.9% 6 1.1% Insurance - Liability 4,224 1,757 12 2,115 8 66.7% 4 33.3% 0 0.0% Insurance - Life 136,585 166 281 441 241 85.8% 33 11.7% 7 2.5% Insurance - Long Term Care 5,831 1,527 3 2,997 2 66.7% 0 0.0% 1 33.3% Insurance - Marine 733 3,085 1 3,508 1 100.0% 0 0.0% 0 0.0% Insurance - Medical Liability 1,707 2,440 7 2,485 2 28.6% 2 28.6% 3 42.9% Insurance - Medicare Services 11,357 1,107 39 1,357 8 20.5% 5 12.8% 26 66.7% Insurance - Medicare Supplement 15 4,759 0 3,965 0 0.0% 0 0.0% 0 0.0% Insurance - Property 25,569 683 88 917 83 94.3% 3 3.4% 2 2.3% Insurance - Rental 1,816 2,404 5 2,686 5 100.0% 0 0.0% 0 0.0% Insurance - Senior Products 10,429 1,164 10 2,233 5 50.0% 0 0.0% 5 50.0% Insurance - Travel 20,140 796 165 641 159 96.4% 5 3.0% 1 0.6% Insurance - Viatical 12,056 1,065 45 1,277 29 64.4% 16 35.6% 0 0.0% Insurance - Workers Compensation 7,460 1,356 22 1,710 20 90.9% 2 9.1% 0 0.0% Insurance Agency 110,917 201 374 369 304 81.3% 69 18.4% 1 0.3% Insurance Agents 7,199 1,383 71 1,033 60 84.5% 11 15.5% 0 0.0% Insurance Claim Processing Services 43,045 469 224 520 176 78.6% 46 20.5% 2 0.9% Insurance Companies 1,385,212 11 9,475 12 8,814 93.0% 576 6.1% 85 0.9% Insurance Consultants 52,645 413 68 1,054 50 73.5% 16 23.5% 2 2.9% Insurance Inspection & Audits 2,348 2,211 4 2,829 4 100.0% 0 0.0% 0 0.0% Insurance Rating Bureaus 1,609 2,474 4 2,829 2 50.0% 2 50.0% 0 0.0% Insurance Services 446,538 47 2,509 72 2,321 92.5% 157 6.3% 31 1.2% Insurance Services - Commercial 1,940 2,357 8 2,387 7 87.5% 0 0.0% 1 12.5% Insured Property Replacement Service 3,527 1,900 116 798 116 100.0% 0 0.0% 0 0.0% Interactive Media 5,348 1,584 3 2,997 1 33.3% 2 66.7% 0 0.0% Intercoms Systems & Services 973 2,883 8 2,387 7 87.5% 1 12.5% 0 0.0% Interior Decorators & Designers 85,330 257 318 406 217 68.2% 94 29.6% 7 2.2% Interior Decorators & Designers - Workroom 1,508 2,541 3 2,997 1 33.3% 2 66.7% 0 0.0% Interior Decorators & Designers Supplies 4,246 1,750 41 1,329 24 58.5% 17 41.5% 0 0.0% Interior Designers - Architectural 742 3,080 5 2,686 2 40.0% 3 60.0% 0 0.0% Interior Designers - Commercial 233 3,845 6 2,589 5 83.3% 0 0.0% 1 16.7% Interior Designers - Registered/Licensed 1,468 2,562 6 2,589 3 50.0% 2 33.3% 1 16.7% Interior Finishing 154 4,046 0 3,965 0 0.0% 0 0.0% 0 0.0% International Trade Consultants 3,663 1,876 17 1,874 3 17.6% 14 82.4% 0 0.0% Internet - Web Hosting 181,845 122 1,321 150 984 74.5% 275 20.8% 62 4.7% Internet Access Provider 40,600 491 1,525 127 1,458 95.6% 50 3.3% 17 1.1% Internet Auction Service 159,435 136 852 206 686 80.5% 153 18.0% 13 1.5% Internet Cafes 1,217 2,712 12 2,115 6 50.0% 6 50.0% 0 0.0% Internet Gaming 134,844 169 1,902 99 1,765 92.8% 117 6.2% 20 1.1% Internet Marketing Services 788,909 25 5,789 26 5,078 87.7% 595 10.3% 116 2.0% Internet Selling Services 91,149 234 2,854 62 2,505 87.8% 322 11.3% 27 0.9% Internet Services 651,781 32 8,485 14 7,199 84.8% 1,018 12.0% 268 3.2% Internet Shopping 894,133 20 14,477 8 9,706 67.0% 4,244 29.3% 527 3.6% Internet-Based Telephone Service 4,874 1,649 74 1,013 46 62.2% 23 31.1% 5 6.8% Inventors 5,749 1,539 6 2,589 5 83.3% 0 0.0% 1 16.7% Inventory Service 7,275 1,376 3 2,997 2 66.7% 1 33.3% 0 0.0% Investigators 109,191 206 328 394 234 71.3% 86 26.2% 8 2.4% Investigators - Trademark Infringement 19 4,714 0 3,965 0 0.0% 0 0.0% 0 0.0% Investment Advisory Service 134,163 171 254 477 157 61.8% 78 30.7% 19 7.5% Investment Castings 109 4,217 0 3,965 0 0.0% 0 0.0% 0 0.0% Investment Management 18,004 854 104 841 47 45.2% 52 50.0% 5 4.8% Investment Securities 80,389 276 176 618 139 79.0% 35 19.9% 2 1.1% Investment Seminars 10,913 1,132 40 1,344 26 65.0% 14 35.0% 0 0.0% Invitations & Announcements 6,372 1,470 35 1,426 22 62.9% 13 37.1% 0 0.0% iPod Sales & Service 1,609 2,474 6 2,589 2 33.3% 4 66.7% 0 0.0% Iron 1,323 2,648 7 2,485 2 28.6% 4 57.1% 1 14.3% Iron Work 26,794 658 113 811 55 48.7% 55 48.7% 3 2.7% Ironing Boards 1 4,987 1 3,508 0 0.0% 1 100.0% 0 0.0% Irrigation Consultants 8,358 1,290 32 1,473 14 43.8% 18 56.3% 0 0.0% Irrigation Equipment 9 4,832 1 3,508 0 0.0% 1 100.0% 0 0.0% Irrigation Systems - Install/Design 557 3,275 13 2,049 7 53.8% 6 46.2% 0 0.0% Irrigation Systems - Maintenance/Repair 646 3,177 5 2,686 3 60.0% 2 40.0% 0 0.0% Irrigation Systems & Equipment 67,143 316 235 501 149 63.4% 76 32.3% 10 4.3% Italian Food Products 1,090 2,794 1 3,508 1 100.0% 0 0.0% 0 0.0% Ivory Goods 53 4,478 2 3,230 0 0.0% 2 100.0% 0 0.0% Jacks 809 3,015 0 3,965 0 0.0% 0 0.0% 0 0.0% Jacks - Repair 16 4,745 1 3,508 0 0.0% 1 100.0% 0 0.0% Jade & Jade Goods 4 4,914 0 3,965 0 0.0% 0 0.0% 0 0.0% Jai-Alai Exhibitions 5 4,888 0 3,965 0 0.0% 0 0.0% 0 0.0% Rank by Complaints
US BBB 2012 Statistics Sorted by Industry Rank by Inquiries Industry Classification Inquiries Complaints Cmpls Settled % Cmpls Not Settled % Cmpls Unable to Pursue % Jail Equipment 76 4,345 1 3,508 0 0.0% 1 100.0% 0 0.0% Jalousies 71 4,367 0 3,965 0 0.0% 0 0.0% 0 0.0% Janitor Service 164,675 133 297 427 173 58.2% 111 37.4% 13 4.4% Janitors Equipment & Supplies 10,866 1,136 13 2,049 11 84.6% 1 7.7% 1 7.7% Japanese Food Products 340 3,616 5 2,686 0 0.0% 5 100.0% 0 0.0% Jeans 4,184 1,769 27 1,578 11 40.7% 16 59.3% 0 0.0% Jetski/Personal Watercraft 3,223 1,981 34 1,438 18 52.9% 15 44.1% 1 2.9% Jewelers - Retail 677,568 30 3,629 49 2,788 76.8% 768 21.2% 73 2.0% Jewelers - Supplies 6,720 1,427 16 1,909 11 68.8% 4 25.0% 1 6.3% Jewelers - Wholesale 22,371 747 52 1,195 25 48.1% 27 51.9% 0 0.0% Jewelry Advisory Service 433 3,450 2 3,230 2 100.0% 0 0.0% 0 0.0% Jewelry Buyers 34,835 553 55 1,162 40 72.7% 14 25.5% 1 1.8% Jewelry Castings 1,439 2,579 3 2,997 3 100.0% 0 0.0% 0 0.0% Jewelry Designers 26,730 660 116 798 62 53.4% 49 42.2% 5 4.3% Jewelry Engravers 945 2,913 4 2,829 3 75.0% 1 25.0% 0 0.0% Jewelry Findings 2,624 2,124 31 1,493 20 64.5% 11 35.5% 0 0.0% Jewelry Manufacturers 38,138 512 79 979 59 74.7% 18 22.8% 2 2.5% Jewelry Polishing & Plating 972 2,884 1 3,508 0 0.0% 1 100.0% 0 0.0% Jewelry Repair 14,648 957 98 860 59 60.2% 37 37.8% 2 2.0% Jewels - Imitation 1,035 2,832 3 2,997 2 66.7% 1 33.3% 0 0.0% Jigs & Fixtures 2 4,956 0 3,965 0 0.0% 0 0.0% 0 0.0% Jigs & Fixtures - Components 1 4,987 1 3,508 0 0.0% 1 100.0% 0 0.0% Job Listing & Advisory Services 52,922 410 250 484 170 68.0% 58 23.2% 22 8.8% Job Listing & Advisory Services - Advanced Fee 3,941 1,814 23 1,677 4 17.4% 16 69.6% 3 13.0% Job Lot Merchandise 8 4,847 0 3,965 0 0.0% 0 0.0% 0 0.0% Judgment Recovery 4,043 1,790 20 1,766 5 25.0% 14 70.0% 1 5.0% Juice Extractors 607 3,211 4 2,829 3 75.0% 1 25.0% 0 0.0% Juices 971 2,887 8 2,387 5 62.5% 2 25.0% 1 12.5% Juke Boxes 526 3,318 3 2,997 2 66.7% 1 33.3% 0 0.0% Jumping Balloon Rental 430 3,454 6 2,589 2 33.3% 2 33.3% 2 33.3% Junk Dealers 3,053 2,022 13 2,049 5 38.5% 2 15.4% 6 46.2% Junk Removal 6,342 1,471 10 2,233 4 40.0% 5 50.0% 1 10.0% Karaoke Machines & Tapes 2,066 2,308 13 2,049 8 61.5% 3 23.1% 2 15.4% Karts - Motorized 1,216 2,714 14 2,009 3 21.4% 11 78.6% 0 0.0% Kennels Equipment & Supplies 842 2,995 13 2,049 11 84.6% 2 15.4% 0 0.0% Kerosene 112 4,202 0 3,965 0 0.0% 0 0.0% 0 0.0% Key Control Systems 2,838 2,069 5 2,686 5 100.0% 0 0.0% 0 0.0% Key Duplication and Cutting 128 4,144 5 2,686 2 40.0% 3 60.0% 0 0.0% Key Holders 315 3,652 6 2,589 3 50.0% 3 50.0% 0 0.0% Kickboxing 408 3,494 4 2,829 1 25.0% 3 75.0% 0 0.0% Kilns 365 3,571 2 3,230 1 50.0% 1 50.0% 0 0.0% Kitchen & Bath - Design & Remodeling 185,352 118 411 349 251 61.1% 139 33.8% 21 5.1% Kitchen & Bath Design 12,419 1,050 47 1,256 30 63.8% 17 36.2% 0 0.0% Kitchen Accessories 34,838 552 221 526 141 63.8% 74 33.5% 6 2.7% Kitchen Cabinet Refacing 4,977 1,639 21 1,736 17 81.0% 4 19.0% 0 0.0% Kitchen Cabinets - Refinishing, Refacing & Resurfacing 1,340 2,638 5 2,686 2 40.0% 3 60.0% 0 0.0% Kitchen Cabinets & Equipment - Household 51,279 423 122 778 76 62.3% 42 34.4% 4 3.3% Kitchen Remodeling 31,916 591 99 855 61 61.6% 33 33.3% 5 5.1% Kite Boarding 42 4,552 0 3,965 0 0.0% 0 0.0% 0 0.0% Kites 258 3,765 14 2,009 2 14.3% 2 14.3% 10 71.4% Knife Sharpening Devices 1,186 2,725 8 2,387 4 50.0% 4 50.0% 0 0.0% Knit Goods - Retail 642 3,183 6 2,589 3 50.0% 2 33.3% 1 16.7% Knit Goods - Wholesale & Manufacturers 92 4,275 0 3,965 0 0.0% 0 0.0% 0 0.0% Knitted Fabrics 248 3,797 2 3,230 1 50.0% 0 0.0% 1 50.0% Knitting Instruction 822 3,007 3 2,997 0 0.0% 1 33.3% 2 66.7% Knitting Machines 17 4,734 0 3,965 0 0.0% 0 0.0% 0 0.0% Knives - Custom 267 3,753 8 2,387 7 87.5% 1 12.5% 0 0.0% Knives - Machine 2,215 2,246 68 1,054 12 17.6% 56 82.4% 0 0.0% Knobs 2,173 2,259 11 2,175 9 81.8% 0 0.0% 2 18.2% Kosher Food Products 165 4,019 5 2,686 2 40.0% 3 60.0% 0 0.0% Labeling 3,543 1,896 28 1,552 7 25.0% 20 71.4% 1 3.6% Labeling Equipment 785 3,034 3 2,997 1 33.3% 2 66.7% 0 0.0% Labels 177 3,987 0 3,965 0 0.0% 0 0.0% 0 0.0% Labels - Fabric 829 3,000 3 2,997 2 66.7% 1 33.3% 0 0.0% Labels - Paper 3,599 1,889 33 1,455 12 36.4% 21 63.6% 0 0.0% Labels - Plastic, Metal, Foil 1,051 2,822 0 3,965 0 0.0% 0 0.0% 0 0.0% Labor Contractors 354 3,588 3 2,997 2 66.7% 1 33.3% 0 0.0% Labor Organizations 3,248 1,980 4 2,829 3 75.0% 1 25.0% 0 0.0% Labor Posters 1,951 2,353 25 1,626 16 64.0% 9 36.0% 0 0.0% Labor Relations Consultants 544 3,288 0 3,965 0 0.0% 0 0.0% 0 0.0% Laboratories - Medical 40,384 497 366 373 323 88.3% 40 10.9% 3 0.8% Laboratories - Research & Development 13,416 1,016 28 1,552 19 67.9% 9 32.1% 0 0.0% Laboratories - Testing 33,704 566 92 892 61 66.3% 31 33.7% 0 0.0% Laboratories - Veterinary 949 2,907 4 2,829 4 100.0% 0 0.0% 0 0.0% Laboratory Equipment & Supplies 6,946 1,405 23 1,677 13 56.5% 10 43.5% 0 0.0% Laces 9 4,832 1 3,508 0 0.0% 0 0.0% 1 100.0% Lacquers - Manufacturers 28 4,627 0 3,965 0 0.0% 0 0.0% 0 0.0% Ladders 636 3,191 0 3,965 0 0.0% 0 0.0% 0 0.0% Rank by Complaints
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US BBB 2012 Statistics Sorted by Industry - Better Business Bureau

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