US BBB 2012 Statistics Sorted by Industry - Better Business Bureau

US BBB
2012 Statistics
Sorted by Industry
Rank by
Inquiries
Industry Classification
Inquiries
Complaints
Cmpls Settled % Cmpls Not Settled % Cmpls Unable to Pursue
%
Air Courier Service 1,370 2,619 22 1,710 0 0.0% 5 22.7% 17 77.3%
Air Curtains & Screens 65 4,403 1 3,508 0 0.0% 1 100.0% 0 0.0%
Air Duct Cleaning 88,711 242 723 241 379 52.4% 305 42.2% 39 5.4%
Air Duct Restoration 365 3,571 1 3,508 0 0.0% 1 100.0% 0 0.0%
Air Duct Systems 195 3,926 0 3,965 0 0.0% 0 0.0% 0 0.0%
Air Flight Attendants 1,332 2,644 2 3,230 2 100.0% 0 0.0% 0 0.0%
Air Fragrances 1,137 2,769 4 2,829 1 25.0% 3 75.0% 0 0.0%
Air Motors 58 4,438 1 3,508 1 100.0% 0 0.0% 0 0.0%
Air Pollution Control 1,958 2,348 19 1,795 7 36.8% 12 63.2% 0 0.0%
Air Pollution Measuring Equipment & Service 188 3,942 3 2,997 3 100.0% 0 0.0% 0 0.0%
Air Pollution Measuring Service 326 3,630 0 3,965 0 0.0% 0 0.0% 0 0.0%
Air Purifying & Cleaning Systems & Equipment 57,582 373 223 523 195 87.4% 25 11.2% 3 1.3%
Air Quality Service 5,576 1,555 16 1,909 13 81.3% 3 18.8% 0 0.0%
Air Sealing 24 4,658 1 3,508 0 0.0% 1 100.0% 0 0.0%
Aircraft & Aircraft Equipment - Testing 728 3,091 4 2,829 0 0.0% 4 100.0% 0 0.0%
Aircraft Brokers 384 3,532 3 2,997 2 66.7% 1 33.3% 0 0.0%
Aircraft Charter, Rental & Lease 15,051 941 38 1,372 18 47.4% 20 52.6% 0 0.0%
Aircraft Cleaning 101 4,248 0 3,965 0 0.0% 0 0.0% 0 0.0%
Aircraft Dealers 5,889 1,519 9 2,300 4 44.4% 5 55.6% 0 0.0%
Aircraft Engines 1,575 2,499 3 2,997 2 66.7% 1 33.3% 0 0.0%
Aircraft Ferrying & Transporting Service 488 3,368 1 3,508 1 100.0% 0 0.0% 0 0.0%
Aircraft Fixed Based Operator 4 4,914 0 3,965 0 0.0% 0 0.0% 0 0.0%
Aircraft Ground Support & Service Equipment 785 3,034 1 3,508 0 0.0% 1 100.0% 0 0.0%
Aircraft Hangar Construction 48 4,513 0 3,965 0 0.0% 0 0.0% 0 0.0%
Aircraft Instruments 854 2,986 3 2,997 1 33.3% 2 66.7% 0 0.0%
Aircraft Manufacturers 1,609 2,474 4 2,829 2 50.0% 1 25.0% 1 25.0%
Aircraft Parts & Supplies 7,368 1,365 20 1,766 8 40.0% 11 55.0% 1 5.0%
Aircraft Rebuilding 595 3,230 0 3,965 0 0.0% 0 0.0% 0 0.0%
Aircraft Salvage 151 4,060 0 3,965 0 0.0% 0 0.0% 0 0.0%
Aircraft Schools 3,780 1,847 9 2,300 3 33.3% 6 66.7% 0 0.0%
Aircraft Servicing & Maintenance 10,589 1,152 12 2,115 7 58.3% 4 33.3% 1 8.3%
Aircraft Storage 351 3,594 1 3,508 0 0.0% 1 100.0% 0 0.0%
Aircraft Upholsterers 255 3,778 0 3,965 0 0.0% 0 0.0% 0 0.0%
Airlines 34,304 560 5,887 25 5,268 89.5% 418 7.1% 201 3.4%
Airlines - Ticket Agencies 13,794 994 127 753 89 70.1% 31 24.4% 7 5.5%
Airlines - Training Schools 2,773 2,088 7 2,485 5 71.4% 2 28.6% 0 0.0%
Airport Designers 25 4,648 0 3,965 0 0.0% 0 0.0% 0 0.0%
Airport Equipment & Supplies 307 3,660 1 3,508 1 100.0% 0 0.0% 0 0.0%
Airport Parking Reservations 3,525 1,901 39 1,357 26 66.7% 13 33.3% 0 0.0%
Airport Transportation 13,930 990 188 586 150 79.8% 37 19.7% 1 0.5%
Airports 1,702 2,442 24 1,649 10 41.7% 14 58.3% 0 0.0%
Albums 864 2,980 15 1,968 5 33.3% 10 66.7% 0 0.0%
Alcoholism Info & Treatment Centers 32,402 583 77 993 45 58.4% 31 40.3% 1 1.3%
Alfalfa & Alfalfa Products 132 4,120 0 3,965 0 0.0% 0 0.0% 0 0.0%
Alloys 354 3,588 0 3,965 0 0.0% 0 0.0% 0 0.0%
All-Terrain Vehicles 30,420 608 224 520 129 57.6% 90 40.2% 5 2.2%
Alterations - Clothing 23,270 724 152 672 84 55.3% 64 42.1% 4 2.6%
Alternative Medicine 9,774 1,204 45 1,277 33 73.3% 11 24.4% 1 2.2%
Alternators & Generators - Auto Repair 4,343 1,731 38 1,372 14 36.8% 20 52.6% 4 10.5%
Alternators & Generators - Retail 2,824 2,074 13 2,049 9 69.2% 4 30.8% 0 0.0%
Aluminum 3,211 1,983 15 1,968 11 73.3% 3 20.0% 1 6.7%
Aluminum Fabricators 9,852 1,197 39 1,357 27 69.2% 12 30.8% 0 0.0%
Aluminum Products 4,299 1,738 10 2,233 10 100.0% 0 0.0% 0 0.0%
Alzheimer Care, Information & Treatment 398 3,511 0 3,965 0 0.0% 0 0.0% 0 0.0%
Ambulance Service 38,188 510 207 552 179 86.5% 27 13.0% 1 0.5%
Ambulances & Hearses 250 3,792 1 3,508 1 100.0% 0 0.0% 0 0.0%
Ammonia 7 4,862 0 3,965 0 0.0% 0 0.0% 0 0.0%
Ammunition 9,791 1,201 91 897 18 19.8% 73 80.2% 0 0.0%
Ammunition & Reload Equipment & Supplies 7,655 1,340 304 420 89 29.3% 211 69.4% 4 1.3%
Ammunition Reloading 1,358 2,625 3 2,997 1 33.3% 2 66.7% 0 0.0%
Amplifiers 1,592 2,486 48 1,241 5 10.4% 43 89.6% 0 0.0%
Amusement Devices 3,123 2,006 19 1,795 9 47.4% 9 47.4% 1 5.3%
Amusement Park Equipment 1,077 2,811 6 2,589 4 66.7% 2 33.3% 0 0.0%
Amusement Parks & Places 32,380 584 692 249 579 83.7% 94 13.6% 19 2.7%
Anchors - Expansion 55 4,457 0 3,965 0 0.0% 0 0.0% 0 0.0%
Anchors - Marine 180 3,978 1 3,508 1 100.0% 0 0.0% 0 0.0%
Animal Breeders 16,984 885 81 960 40 49.4% 36 44.4% 5 6.2%
Animal Brokers & Dealers - Zoo, Circus 5,196 1,607 14 2,009 5 35.7% 8 57.1% 1 7.1%
Animal Carcass Removal 1,953 2,351 143 702 129 90.2% 14 9.8% 0 0.0%
Animal Foods - Zoo, Circus 378 3,550 1 3,508 0 0.0% 1 100.0% 0 0.0%
Animal Health Products 9,294 1,233 45 1,277 32 71.1% 13 28.9% 0 0.0%
Animal Hospitals 55,887 390 487 314 397 81.5% 86 17.7% 4 0.8%
Animal Insemination - Artificial 11,866 1,080 37 1,389 22 59.5% 15 40.5% 0 0.0%
Animal Online Drug & Prescription Services 1,316 2,653 34 1,438 31 91.2% 3 8.8% 0 0.0%
Animal Registration & Identification 3,518 1,903 29 1,531 17 58.6% 11 37.9% 1 3.4%
Animal Rescue Relocation 10,459 1,162 52 1,195 36 69.2% 14 26.9% 2 3.8%
Animal Shelters 16,837 887 82 954 58 70.7% 24 29.3% 0 0.0%
Animal Supplies - Zoo, Circus 325 3,633 2 3,230 1 50.0% 1 50.0% 0 0.0%
Rank by
Complaints