US BBB 2012 Statistics Sorted by Industry - Better Business Bureau

US BBB
2012 Statistics
Sorted by Industry
Rank by
Inquiries
Industry Classification
Inquiries
Complaints
Cmpls Settled % Cmpls Not Settled % Cmpls Unable to Pursue
%
Ladders - Renting 2 4,956 0 3,965 0 0.0% 0 0.0% 0 0.0%
Lake & Pond Management 1,471 2,561 1 3,508 0 0.0% 1 100.0% 0 0.0%
Laminated Structural Products 154 4,046 0 3,965 0 0.0% 0 0.0% 0 0.0%
Laminating Equipment & Supplies 1,115 2,780 0 3,965 0 0.0% 0 0.0% 0 0.0%
Laminations - Motor & Transformer 38 4,575 0 3,965 0 0.0% 0 0.0% 0 0.0%
Laminations - Plastic, Paper 1,825 2,399 3 2,997 3 100.0% 0 0.0% 0 0.0%
Lamp Shade Covers 21 4,693 0 3,965 0 0.0% 0 0.0% 0 0.0%
Lamp Shade Frames & Supplies 1,010 2,858 1 3,508 1 100.0% 0 0.0% 0 0.0%
Lamp Shades - Cleaning & Repairing 24 4,658 0 3,965 0 0.0% 0 0.0% 0 0.0%
Lamp Shades - Wholesale & Manufacturers 107 4,227 0 3,965 0 0.0% 0 0.0% 0 0.0%
Lamps - Health 401 3,503 0 3,965 0 0.0% 0 0.0% 0 0.0%
Lamps - Repair 68 4,384 1 3,508 1 100.0% 0 0.0% 0 0.0%
Lamps - Supplies & Parts 1,560 2,509 4 2,829 3 75.0% 1 25.0% 0 0.0%
Lamps - Wholesale & Manufacturers 509 3,344 5 2,686 4 80.0% 1 20.0% 0 0.0%
Lamps & Lamp Shades - Retail 3,948 1,811 15 1,968 8 53.3% 7 46.7% 0 0.0%
Land Clearing & Leveling 15,047 942 12 2,115 3 25.0% 6 50.0% 3 25.0%
Land Companies 15,688 915 11 2,175 5 45.5% 5 45.5% 1 9.1%
Landfills - Construction Materials 116 4,193 0 3,965 0 0.0% 0 0.0% 0 0.0%
Landfills - Sanitary 1,038 2,830 8 2,387 5 62.5% 2 25.0% 1 12.5%
Landscape Architects 54,644 398 151 674 91 60.3% 55 36.4% 5 3.3%
Landscape Contractors 959,498 17 2,606 68 1,440 55.3% 1,079 41.4% 87 3.3%
Landscape Contractors - Commercial 2,621 2,125 7 2,485 5 71.4% 2 28.6% 0 0.0%
Landscape Designers 71,752 301 215 540 107 49.8% 102 47.4% 6 2.8%
Landscape Lighting 9,139 1,244 43 1,306 21 48.8% 20 46.5% 2 4.7%
Landscape Maintenance 56,909 379 263 465 115 43.7% 133 50.6% 15 5.7%
Landscaping Clean-Up - Spring & Fall 86 4,296 6 2,589 2 33.3% 3 50.0% 1 16.7%
Landscaping Equipment & Supplies 22,612 739 79 979 51 64.6% 23 29.1% 5 6.3%
Language Schools 11,788 1,082 22 1,710 14 63.6% 7 31.8% 1 4.5%
Language Training Aids 12,599 1,042 13 2,049 5 38.5% 6 46.2% 2 15.4%
Lanyards 1 4,987 0 3,965 0 0.0% 0 0.0% 0 0.0%
Lapidaries 36 4,584 0 3,965 0 0.0% 0 0.0% 0 0.0%
Lapidary Equipment & Supplies 10 4,814 0 3,965 0 0.0% 0 0.0% 0 0.0%
Laser Cosmetic Services 15,063 939 149 683 80 53.7% 57 38.3% 12 8.1%
Laser Therapy 2,452 2,180 4 2,829 3 75.0% 0 0.0% 1 25.0%
Laser Vision Correction 13,671 1,000 29 1,531 24 82.8% 5 17.2% 0 0.0%
Lasers 6,326 1,473 71 1,033 39 54.9% 24 33.8% 8 11.3%
Lasik Eye Surgery 120 4,178 1 3,508 1 100.0% 0 0.0% 0 0.0%
Latex Products 51 4,495 1 3,508 1 100.0% 0 0.0% 0 0.0%
Lath 3 4,933 0 3,965 0 0.0% 0 0.0% 0 0.0%
Lathes 104 4,238 0 3,965 0 0.0% 0 0.0% 0 0.0%
Lathing Contractors 262 3,763 0 3,965 0 0.0% 0 0.0% 0 0.0%
Laundries 8,592 1,275 163 645 80 49.1% 79 48.5% 4 2.5%
Laundries - Self Service 8,565 1,276 132 737 55 41.7% 68 51.5% 9 6.8%
Laundry Consultants 2,321 2,218 36 1,408 15 41.7% 21 58.3% 0 0.0%
Laundry Equipment 2,989 2,037 54 1,169 32 59.3% 18 33.3% 4 7.4%
Laundry Supplies 443 3,438 11 2,175 5 45.5% 6 54.5% 0 0.0%
Law & Financial Printers 59 4,431 0 3,965 0 0.0% 0 0.0% 0 0.0%
Law Books 153 4,052 11 2,175 3 27.3% 7 63.6% 1 9.1%
Lawn & Garden Equipment & Supplies 64,101 334 414 348 319 77.1% 93 22.5% 2 0.5%
Lawn & Garden Equipment & Supplies - Rental 2,875 2,057 39 1,357 19 48.7% 19 48.7% 1 2.6%
Lawn & Garden Pond Dealers & Supplies 6,457 1,457 31 1,493 18 58.1% 10 32.3% 3 9.7%
Lawn & Garden Sprinkler Systems 80,059 278 254 477 161 63.4% 90 35.4% 3 1.2%
Lawn & Tree Care 12,342 1,057 241 495 142 58.9% 87 36.1% 12 5.0%
Lawn Installation Service 1,352 2,627 12 2,115 3 25.0% 9 75.0% 0 0.0%
Lawn Maintenance 471,452 41 2,946 60 2,312 78.5% 576 19.6% 58 2.0%
Lawn Mowers 22,632 738 142 704 101 71.1% 34 23.9% 7 4.9%
Lawn Mowers - Sharpen & Repair 21,277 771 149 683 92 61.7% 52 34.9% 5 3.4%
Lawn Tractor Dealers 1 4,987 0 3,965 0 0.0% 0 0.0% 0 0.0%
Layouts - Office, Factory 785 3,034 7 2,485 5 71.4% 2 28.6% 0 0.0%
Lead 1,163 2,747 6 2,589 2 33.3% 3 50.0% 1 16.7%
Lead Abatement 970 2,888 2 3,230 0 0.0% 2 100.0% 0 0.0%
Lead Burning 20 4,700 0 3,965 0 0.0% 0 0.0% 0 0.0%
Lead Products 166 4,016 11 2,175 0 0.0% 11 100.0% 0 0.0%
Lead Removal 161 4,028 0 3,965 0 0.0% 0 0.0% 0 0.0%
Lead Testing 213 3,882 0 3,965 0 0.0% 0 0.0% 0 0.0%
Leadership Development 547 3,284 0 3,965 0 0.0% 0 0.0% 0 0.0%
Leak Detecting Instruments 2,805 2,079 4 2,829 3 75.0% 1 25.0% 0 0.0%
Leak Detection 1,816 2,404 6 2,589 6 100.0% 0 0.0% 0 0.0%
Leasing Service 36,485 530 437 332 348 79.6% 79 18.1% 10 2.3%
Leather 4,808 1,657 36 1,408 10 27.8% 26 72.2% 0 0.0%
Leather Cleaning 648 3,171 1 3,508 1 100.0% 0 0.0% 0 0.0%
Leather Clothing - Retail 10,621 1,150 119 786 81 68.1% 34 28.6% 4 3.4%
Leather Clothing - Wholesale & Manufacturers 342 3,612 2 3,230 0 0.0% 1 50.0% 1 50.0%
Leather Finishers 603 3,219 41 1,329 1 2.4% 39 95.1% 1 2.4%
Leather Finishes 54 4,473 0 3,965 0 0.0% 0 0.0% 0 0.0%
Leather Goods - Dealers 5,520 1,558 125 756 93 74.4% 28 22.4% 4 3.2%
Leather Goods - Repair 3,656 1,878 12 2,115 4 33.3% 8 66.7% 0 0.0%
Leather Goods - Wholesale & Manufacturers 2,354 2,208 25 1,626 14 56.0% 11 44.0% 0 0.0%
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Complaints